Question New AMD rig is stuttering in games.

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ercd5

ercd5

Aug 24, 2023
13
0
10
My specs are:

CPU: AMD Ryzen 5 5600 3.5 GHz 6-Core Processor

GPU: SAPPHIRE PULSE AMD Radeon RX 6600

Motherboard: MSI B550M Pro-VDH

Memory: TeamGroup T-FORCE VULCAN Z 16GB

Storage: WD Black SN770 1TB

Case: Corsair 4000D

PSU: Gigabyte UD 750W

Operating System & Version: WINDOWS 11

GPU Driver: AMD Adrenaline Edition 23.7.2

I had constant stuttering in multiple games and I'm getting low timespy scores on the CPU.
I've changed my power plan to performance, attempted to use Ryzen master, which didn't work.
I messed with the AMD settings and toggled things on and off.
This didn't work.

I want to identify what component is causing the issues.
Both CPU and GPU are underperforming in Timespy.
My CPU has a score of 7748 and my GPU has a score of 7935

Any help is appreciated.
 
helpstar

helpstar

Titan
Dec 25, 2012
13,840
867
83,840
did you install windows freshly with this rig?

BIOS of the motherboard is up to date?

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot

How to perform a clean boot in Windows - Microsoft Support

Describes how to use the clean boot process to troubleshoot a problem in Windows 8.1, Windows 8, Windows 7, or Windows Vista.
support.microsoft.com support.microsoft.com

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)


check the hard drive for errors with its manufacturer´s tool
 
ercd5

ercd5

Aug 24, 2023
13
0
10
helpstar said:
did you install windows freshly with this rig?

BIOS of the motherboard is up to date?

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot

How to perform a clean boot in Windows - Microsoft Support

Describes how to use the clean boot process to troubleshoot a problem in Windows 8.1, Windows 8, Windows 7, or Windows Vista.
support.microsoft.com support.microsoft.com

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)


check the hard drive for errors with its manufacturer´s tool
Click to expand...
I did install windows freshly. I actually reinstalled twice. BIOS is up to date.
I already reset CMOS
I'll check integrity and test a clean boot, then get back to you.
Here's my userbenchmark.
 
ercd5

ercd5

Aug 24, 2023
13
0
10
helpstar said:
did you install windows freshly with this rig?

BIOS of the motherboard is up to date?

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot

How to perform a clean boot in Windows - Microsoft Support

Describes how to use the clean boot process to troubleshoot a problem in Windows 8.1, Windows 8, Windows 7, or Windows Vista.
support.microsoft.com support.microsoft.com

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)


check the hard drive for errors with its manufacturer´s tool
Click to expand...
Alright, clean booted and nothing changed. No problem with the windows install either.
 
ercd5

ercd5

Aug 24, 2023
13
0
10
helpstar said:
Are you sure that BIOS version 7C95v2G is flashed?

the SSD might have a problem, check with wd dashboard and update firmware if available

your background was very high, try not using anything while benchmarking, to avoid wrong conclusions
Click to expand...
Background cpu is high, but the only application on was userbench.
Ran it again: https://www.userbenchmark.com/UserRun/63665899
WD Dashboard has a gaming mode option, so I'll try to enable that. Firmware is up to date though, on both the SSD and motherboard.
 
Unolocogringo

Unolocogringo

Illustrious
Dec 31, 2007
7,899
740
38,390
Benchmark scores depend on many things.
I used to play the benchmark game.
The top scores are with nothing installed or running but windows and the benchmark you are running.
Installing anything else will reduce your score.
Back in the day just installing microsoft office( which always loaded and run in the background) would drop scores by 10%.
The more you install the more scores drop. many programs load on start up and take resources and memory, even though you are not actively running them.
Check your "startup tab" in task manager and see what all you have running in the background.
 
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helpstar

helpstar

Titan
Dec 25, 2012
13,840
867
83,840
timespy has a lot of overclocking benchmarks around (RAM, CPU and GPU), so no problem there I think

standard score for CPU is 7800 like yours
standard score for GPU like 8000 like yours

ercd5 said:
I'm getting 60 FPS on high settings.
Click to expand...
Which resolution are you running?

The game Dragon Ball Z Kakarot is limited to 60fps max


you can check your temperatures, the lower the better the more power can be provided
 
ercd5

ercd5

Aug 24, 2023
13
0
10
helpstar said:
timespy has a lot of overclocking benchmarks around (RAM, CPU and GPU), so no problem there I think

standard score for CPU is 7800 like yours
standard score for GPU like 8000 like yours


Which resolution are you running?

The game Dragon Ball Z Kakarot is limited to 60fps max


you can check your temperatures, the lower the better the more power can be provided
Click to expand...
Kakarot is hitting 60 fps but the frame times are all over the place.
 
ercd5

ercd5

Aug 24, 2023
13
0
10
Unolocogringo said:
Have you checked your startup folder?
Are you trying to run the game @ max settings?
The more information you provide helps us understand what might be happening.
Click to expand...
It doesn't matter what settings I run the game on, there's constant stutter and bad frametimes. I've run it on low settings and still get stutter. This install is like a day old, so I only have AMD Adrenaline, Steam, and the preinstalled windows services. I used Intel Presentmon to track FPS and frame time. FPS stays at 59-60 on max but frame times during combat are all over the place. It also reports presented fps at 56. I don't really know what 'presented' fps means.
 
ercd5

ercd5

Aug 24, 2023
13
0
10
I'm just going to add that my gpu usage hits like 30% but my cpu is at 2% while gaming.
 
ercd5

ercd5

Aug 24, 2023
13
0
10
didn't install Store MI
Turns out the whole cpu usage thing is displaying incorrect.
SSD is installed
There's only one nvme ssd slot on my motherboard.
Ram is installed in A2 and B2
 
helpstar

helpstar

Titan
Dec 25, 2012
13,840
867
83,840
M.2 should be 2 slots, one with a heat sink above the 1st PCIe slot and the other below it. try the one with the heat sink.

www.msi.com

B550M PRO-VDH

Best AMD AM4 B550 MATX motherboard, lightning PCIe 4.0, lightning M.2, USB 3.2 Gen 1, M.2 heatsink, powerful overclocking, MSI PRO
www.msi.com www.msi.com
  • 2x M.2 slots (Key M)
    • M2_1 slot (from AMD Processor)
      • Supports PCIe 4.0/ 3.0 x4 1
      • Supports SATA 6Gb/s
      • Supports 2242/ 2260/ 2280 storage devices
    • M2_2 slot (from AMD B550 chipset)
      • Supports PCIe 3.0x4
      • Supports 2242/ 2260/ 2280 storage devices
 
ercd5

ercd5

Aug 24, 2023
13
0
10
helpstar said:
M.2 should be 2 slots, one with a heat sink above the 1st PCIe slot and the other below it. try the one with the heat sink.

www.msi.com

B550M PRO-VDH

Best AMD AM4 B550 MATX motherboard, lightning PCIe 4.0, lightning M.2, USB 3.2 Gen 1, M.2 heatsink, powerful overclocking, MSI PRO
www.msi.com www.msi.com
  • 2x M.2 slots (Key M)
    • M2_1 slot (from AMD Processor)
      • Supports PCIe 4.0/ 3.0 x4 1
      • Supports SATA 6Gb/s
      • Supports 2242/ 2260/ 2280 storage devices
    • M2_2 slot (from AMD B550 chipset)
      • Supports PCIe 3.0x4
      • Supports 2242/ 2260/ 2280 storage devices
Click to expand...
I'm using the one with the heat sink.
 
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