New Asus Battery won't charge

[1037quick]

My original battery was begining to not charge fully. It would show full, but then only last a short while before it was discharged again. I purchased a new battery, and it powered notebook until battery fully discharged. The charging indicator never lit up, and never charged battery. When I put the old battery in it lights up and charges.
Is there any likely fixes to get the new battery to charge?

 

[KnowItAll]

The battery is faulty or the charger is bad. Return the new battery and if the next one still has the same problem, your charger is bad.

 

[1037quick]

Thank you for the quick response. Is the charger simply the ac adapter?

 

[jarotech]

Thank you for the quick response. Is the charger simply the ac adapter?

Yes the charger is the ac adapter, can you use the laptop with just the adapter ?

 

[1037quick]

Thank you for the quick response. Is the charger simply the ac adapter?

Yes the charger is the ac adapter, can you use the laptop with just the adapter ?

Yes, the computer works fine when plugged into ac adapter. The old battery appears to charge when ac plugged in.

 

[KnowItAll]

So the charging light and indicator comes on with the old battery, but not the new battery? In that case, it's probably a faulty battery, swap it out. Otherwise, it's the charger.

 

[Asus_USA]

The new battery is defective.