Question New Build=Marvel Rivals crashes=PC blue screens and boot up issues

[Kerrigan Rose]

I am trying to help my friend. He has a new PC build that he saved up for and has had issues with. The current issue started with Marvel Rivals. When he goes to load shaders, it would crash the game. He went about following normal suggestions online including Marvel Rival's own support forums. He followed this advice: https://www.marvelrivals.com/guide/20241114/41348_1193677.html which a lot of people said worked which was to lower the core ratio. After lowering it, the entire PC would crash when launching the game. He has tried bios update, made sure GPU is updated. He has tried lowering resolution and game graphic's settings through NVIDIA. He has tried running the EXE application for the game under compatibility mode. He has wiped the PC. He has reinstalled the game. He went to install XTU again and lowered it to a suggested lower number of 32 and when he launched the game he got blue screens then the PC wouldn't boot up and he had no BIOS. He finally got into the repair tool after 12 boot up attempts. It failed to repair. It said critical process died with a blue screen error. The PC auto goes to windows repair now. It's stuck in repair and fails. He can apparently access bios now and the advanced options window that has System Restore, Command Prompt, System Image Recovery, Startup Settings and Startup Repair. His PC used to play other games fine and it wasn't until he did the Intel XTU side of things that he had crashing but it was only with Marvel Rivals trying to run and now it is like his entire PC is freaking out. Any help would really be appreciated.

Full disclosure: His father offered to build the PC for him and apparently it didn't go well. Took a long time and a lot of frustration and he also initially didn't even have bios accessible making it out like my friend wouldn't need it. I think his dad took on a task that he shouldn't have. Point being for all I know there is a damaged component or something not correctly done.

His build:
CPU Intel(R) Core(TM) i9-14900K, 3200 Mhz, 24 Core(s), 32 Logical Processor(s), (8 P-cores, 16 E-cores), up to 6.0 GHz
Mobo: ASUSTek COMPUTER INC. ROG STRIX Z790-H GAMING WIFI, 1700, ATX, 4 DDR5, HDMI, DP, Wi-Fi 6E, 2.5gG LAN, PCIe5, RGB, 4x M.2 Black
RAM: 32 GB, fanxiang DDR5 RAM 32G Kit with RGB - 7200MHz DDR5 32GB (2x16GB) CL34 288-Pin, Overclocking Gaming Supports Intel XMP 3.0 / AMD EXPO, RAM DDR5 with Heatsink Compatible Computer Desktop Memory - UD51
CPU Cooler: Noctua NH-D15, Premium CPU Cooler with 2x NF-A15 PWM 140mm Fans
SSD: WD_BLACK SN850X 2TB NVMe M.2 SSD, M.2 2280 NVMe SSD with Heatsink, Gaming Expansion SSD, PCIe Gen4 NVMe, High Performance Internal SSD, Read speeds up to 7300 MB/s, Write Speeds up to 6600 MB/s
Case: Corsair iCUE 4000D RGB AIRFLOW ATX Mid Tower Case
PSU: Corsair RM850x (2021) 850 W 80+ Gold Certified Fully Modular ATX Power Supply

 

[Hotrod2go]

I'd be sus of the RAM, what the heck is this brand name of "fanxiang"? according to a quick search, they brag about making SSDs but do make RAM modules. The pricing of them on their site is very low indeed, makes me wonder about quality control.
In any case, can you test again with another set of RAM that is not this brand? also try running at 4800MT/s with default JEDEC timings & see if the problems persist.

 

[drivinfast247]

I too would start with changing that RAM.