New Computer Build is Crashing in Games

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jtsander91

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Dec 11, 2014
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Hi everyone. I browse frequently, but I have had issues of my own recently, and would like some help. TL;DR at bottom.

I built a new gaming computer about 5 days ago. Everything turned on great, I can play games like Borderlands: Pre-Sequel, Smite, League of Legends just fine on Ultra Graphics with over 200FPS most of the time for 4 hours straight. However, if I play games like Far Cry 3, or Dragon Age: Inquisition, my computer crashes within minutes of starting the application. Sometimes it will crash in the start menu, sometimes only 30 seconds into game play. I have no idea why, and have no idea how to troubleshoot this (though I am pretty certain it is not overheating). I have updated drivers, played with in-game settings, but it all results in a shut-down machine (even on low settings of Far Cry 3). Specs are as follows:
Motherboard: ASRock Z97 Extreme4
CPU: Intel Core i7 4790k
Cooling: Corsair H80i Liquid Cooling
GPU: XFX - Radeon R9 290X (14.12 Omega drivers)
Memory: G.Skill Sniper DDR3-2400 16GB
PSU: Rosewill RBR 1000M (1000watt) ~4 years old

Here is exactly how it happens:
Open Dragon Age Inquisition. Load game. Walk around the corner. See fog and daylight. PC turns off. Sometimes if I am lucky, I will make it to a cut-scene. An explosion of green happens, and the PC shuts off.
Open Far Cry 3. Press new game. Select difficulty. Start game. Crash PC before I see anything. I don't even know what the intro cinematic looks like. (This is on low graphics BTW).

TL;DR - New build, old-ish power supply, computer crashes in graphically intense games, not overheating.
 
Solution
synphul
Well I did some poking around and may have found your issue. The r9 290x are power hungry. They can consume up to 400w at max load without even being overclocked, which translates to it needing fed by over 30amps on the 12v rail. Even though that power supply is a 1000w, there are 4 12v rails - 2 @ 20a and 2 @ 30a. My guess is when you bump up the resolutions and your card goes full out, it's drawing more than 30a off the 12v circuit and your psu just doesn't have the power so it cuts out.
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yeah, before you blame the psu..try running 3dmark/furmark/prime95 etc to fully stress the machine. if the psu can power through that, it should absolutely be fine for any games

although just for the record i i do suspect the psu to be the issue, it seems fairly likely. you just have to rule it out soundly
 
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Thanks everyone for the fast help, I will run the tests now. But so far, no good. Prime95 is running as I type. FurMark however, the second that I pressed start, my computer died. Possibly PSU?

@iron8ron, I'm apparently a noob when it comes to PSUs, that stat didn't even phase me. Thanks, I will look up what the difference between single and 4 12V rails is.
 
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You should start by checking where the two power cables (6 pin and 8 pin) for the GPU are connected on the PSU.

 
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The GPU is plugged into the red PCI E slots on the power supply, seen below, using 2 cables:
https://cdn.pcpartpicker.com/static/forever/images/product/22e9018ec6a643401e9b08bafff0e199.jpg

I ran FurMark in 1280x720 resolution for 20 minutes, no problems. I then ran it in my monitor's native resolution, 1920x1080, and the computer crashed in about 30 seconds. The event logs show a critical error stating the following:
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
 
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Well I did some poking around and may have found your issue. The r9 290x are power hungry. They can consume up to 400w at max load without even being overclocked, which translates to it needing fed by over 30amps on the 12v rail. Even though that power supply is a 1000w, there are 4 12v rails - 2 @ 20a and 2 @ 30a. My guess is when you bump up the resolutions and your card goes full out, it's drawing more than 30a off the 12v circuit and your psu just doesn't have the power so it cuts out.
 
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Solution
jtsander91 you wrote "The GPU is plugged into the red PCI E slots on the power supply, seen below, using 2 cables: https://cdn.pcpartpicker.com/static/forever/images/prod..." but to which of the 4 red slots on the PSU are they connected? Have you tried moving a cable to another slot? As far as I'm concerned you are connecting both cables to the same rail or one connector is connected to a 20A rail. I'm not familiar with that PSU, but I presume using both 8 pin connectors should help (if the 8 pin cable can be used as a 6 pin cable at the GPU end).
 
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One was plugged into the 8 pin, the other into the 6 pin. I just tried plugging both into the 8 pin (one with a 6+2 pin alternative). Though I had high hopes, Dragon Age Inquisition didn't even make it past the loading screen before powering off the PC.
 
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thats a very solid unit, pretty good choice. theres solid competition though, you couldve had a differing unit for +/-$30usd less with similar build quality and performance

that being said, i fully expect that evga unit to work well and for quite a while
 
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One of the main reasons I chose it was for the 10 year warranty, seems to have great reviews everywhere too. I don't mind paying a little extra for quality :)
 
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