New computer does not recognize ethernet cable

[eelero]

I just finished building a computer yesterday (it did not include an optical drive or a wireless card). Today I installed Windows 10 and drivers via flash drive. Everything seemed to be working except for the internet.

Details:
Motherboard is Gigabyte H110M-A
Drivers installed from official website: http://www.gigabyte.us/products/product-page.aspx?pid=5589&dl=1&RWD=0#driver
Network driver is: Realtek LAN Driver - 10.006.1001.2015
Upon opening my network settings it says Ethernet is not connected. Troubleshooting simply tells me to connect my cable and then gives up.
I have no way to access the internet to search for upgraded drivers as I do not have wifi capability.

Things I've tried:
Re-installing driver
Restarting computer
Plugging ethernet cable into a different computer to see if the problem was with the cable/router. (It worked on the other computer so I can assume it is not that)
Installing the most up-to-date network driver from their site: http://realtek-download.com/realtek-pcie-gbe-family-controller/

I'm at a loss as to what to try next. Any help?

 

[Paul NZ]

Make sure LAN is enabled in the BIOS

Does the ethernet appear in device manager?

 

[eelero]

Make sure LAN is enabled in the BIOS

Does the ethernet appear in device manager?

LAN is enabled in the BIOS as far as I can tell. I'm not good at navigating the BIOS though, as this is my first PC.

Under device manager > network adapters I have "Realtek PCIe GBE Family Controller"

 

[eelero]

Make sure LAN is enabled in the BIOS

Does the ethernet appear in device manager?

Wait, right after I made that last post a lot more stuff came up under the Realtek driver in Network adapters...
WAN Miniport (IKEv2)
WAN Miniport (IP)
WAN Miniport (IPv6)
WAN Miniport (L2TP)
WAN Miniport (Network Monitor)
WAN Miniport (PPPOE)
WAN Miniport (PPTP)
WAN Miniport (SSTP)

 

[Paul NZ]

The first one you posted is the main one. Did win10 install generic LAN drivers?

If it did I would uninstall the drivers you installed and see if it works

If you connect the ethernet cable to the modem do the leds on the back of the case light up?

 

[eelero]

The first one you posted is the main one. Did win10 install generic LAN drivers?

If it did I would uninstall the drivers you installed and see if it works

If you connect the ethernet cable to the modem do the leds on the back of the case light up?

I guess it did. I uninstalled them and restarted the computer to no avail. I also noticed that clicking "search for new hardware" adds them all back again, if that means anything.

As for the modem I cannot connect an ethernet directly to it, but I don't think the problem is on that end because ethernet cable is recognized by the macbook I'm currently using as has an internet conncetion.

I found this screen while messing around... I wasn't aware that I might have to fill out any information like this, but I'm also a total noob. So... Do I need to fill this form out?

If not, should I just buy an ethernet card and try that? Maybe the port on the mobo is dead. The computer really does not recognize that anything is plugged in to the ethernet port at all.

 

[Paul NZ]

Hmm connect the ethernet cable to this pc again. See if the LAN led on this modem lights up.

Or if you know what the username and password is, put it in see if you connect. Does the ethernet appear under network now then? If it does right mouse on it / diagnose. Whats it say

 

[eelero]

Hmm connect the ethernet cable to this pc again. See if the LAN led on this modem lights up.

Or if you know what the username and password is, put it in see if you connect. Does the ethernet appear under network now then? If it does right mouse on it / diagnose. Whats it say

Interesting. So when the ethernet cable is plugged into my mac, the ethernet led is on. When I plug it into my PC, the ethernet led is off.

I cannot find the username/password for that info pane. I think tomorrow I will try buying an ethernet card to see if that works.

 

[Paul NZ]

Only other thing I can think of.

When you put the mobo in the case, did you put the standoffs in first? If you didnt it'll short on the case.

And did you put the I/O bracket thing in first before you installed the mobo??

 

[eelero]

Only other thing I can think of.

When you put the mobo in the case, did you put the standoffs in first? If you didnt it'll short on the case.

And did you put the I/O bracket thing in first before you installed the mobo??

Yes to both. If there were some sort of short, I would be seeing more problems than just the ethernet not working, right?

 

[Paul NZ]

I would remove the mobo and put it on a bench or something thats not conductive.

Connect everything up again. Then see if the LAN works.

If its enabled in the BIOS and its not working then it maybe faulty

 

[eelero]

Here's the way I see it:

I have a cable that works perfectly fine as evidenced when I plug it into any other computer. My PC doesn't even think there's a cable plugged in at all. I think if it was a driver problem, Windows would at least recognize that a cable is plugged in even if I couldn't access the internet. So I think the problem is with the mobo. Tomorrow I'm going to go buy an ethernet card and see if it works that way. If not I'll have to disassemble everything and try putting it back together.

And if those two don't work... I'll be fresh out of ideas.

 

[Paul NZ]

Well its either the mobo or the port. if its enabled in the BIOS and if the cable works with something else

 

[eelero]

Well its either the mobo or the port. if its enabled in the BIOS and if the cable works with something else

Yeah I was able to confirm for sure that it's enabled in the BIOS. So I'll just have to wait for the ethernet card to come in. 🙁 I'm really scared this won't work and I'll be helpless though.