[SOLVED] New Computer freezes in BIOS

[tsomek]

Hi all,

I just completed a new build as below
and I have run into trouble..

The computer refuses to install Windows 10 - it crashes after initally booting from the windows 10 USB and I get the "Your PC ran into a problem and needs to restart message".
It outputs different stopcodes every time..

I tried to reset to UEFI defaults in the BIOS, but I have had a couple of crashes even when in the BIOS..!

Any idea what could be causing the problem, and of course how I can fix it?


Many thanks for any advice!
Tsomek
-------------
New Computer Part List
CPU
- AMD Threadripper 1920X 3.5 GHz 12-Core Processor

CPU Cooler
- be quiet! Dark Rock Pro TR4 59.5 CFM

Motherboard
- ASRock X399 Phantom Gaming 6 ATX sTR4

Memory
- Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3200

Storage
- Samsung 970 Evo 500 GB M.2-2280 NVME SSD

Case
- Fractal Design Meshify C ATX Mid Tower

Power Supply
- Corsair RM (2019) 750 W 80+ Gold Certified Fully Modular ATX

Monitor
- Dell U2518D 25.0" 2560x1440 60 Hz

 

[Zizo007]

Your RAM is not in QVL memory compatibility list of your motherboard.

 

[Zizo007]

https://www.asrock.com/mb/AMD/X399 Phantom Gaming 6/index.asp#Memory

 

[tsomek]

Thanks for the super fast feedback!

I got the system to work by setting them at the lowest auto frequency..

Do you reckon I should change to a module which is on the list, or is it ok to leave like this..?

Many thanks
tsomek

 

[Zizo007]

Thanks for the super fast feedback!

I got the system to work by setting them at the lowest auto frequency..

Do you reckon I should change to a module which is on the list, or is it ok to leave like this..?

Many thanks
tsomek

It might work like this but XMP speeds are not guaranteed if the RAM is not in the compatibility list.

 

[onespeedbiker]

Your RAM is not in QVL memory compatibility list of your motherboard.

I think you may be wrong. I ran the CMK16GX4M2Z3200C16 kit shown in the QVL which could match the OP's RAM.

OP's RAM; Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3200

From newegg.com; Model CMK16GX4M2Z3200C16

CORSAIR Vengeance LPX 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory for AMD Ryzen Model CMK16GX4M2Z3200C16

However there are other kits, ie Model CMK16GX4M2B3200C16 which also matches the basic description of the OPs RAM, but is a different voltage, so we need to know more about the OPs memory to ID it. BTW the proper voltage s/b 1.35 volts.

 

[tsomek]

Forgive my obvious ignorance, but do i have to set the ram voltage on the bios manually?

And while I'm at it, is there anything else I should be twaeking in the bios?

I only touched the ram frequency - with devastating effects, so am shying away from it now...

Any advice?
Many thanks!

 

[Zizo007]

Forgive my obvious ignorance, but do i have to set the ram voltage on the bios manually?

And while I'm at it, is there anything else I should be twaeking in the bios?

I only touched the ram frequency - with devastating effects, so am shying away from it now...

Any advice?
Many thanks!

You don't need to change anything in the bios, just enable XMP.

 

[Zizo007]

Forgive my obvious ignorance, but do i have to set the ram voltage on the bios manually?

And while I'm at it, is there anything else I should be twaeking in the bios?

I only touched the ram frequency - with devastating effects, so am shying away from it now...

Any advice?
Many thanks!

What's the exact model of your RAM?

 

[Zizo007]

I think you may be wrong. I ran the CMK16GX4M2Z3200C16 kit shown in the QVL which could match the OP's RAM.

OP's RAM; Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3200

From newegg.com; Model CMK16GX4M2Z3200C16

CORSAIR Vengeance LPX 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory for AMD Ryzen Model CMK16GX4M2Z3200C16

However there are other kits, ie Model CMK16GX4M2B3200C16 which also matches the basic description of the OPs RAM, but is a different voltage, so we need to know more about the OPs memory to ID it. BTW the proper voltage s/b 1.35 volts.

Yea for some reason I thought he has 32Gb as I was reading another thread where the user had 32Gb RAM.
We need to know the exact model number of the OP RAM.

 

[Zizo007]

The stupid thing about RAM is that the RAM must match both model and version in the compatibility list. RAMs can have the same model number with different revision and have different IC, e.g. Hynix vs Samsung.

 

[tsomek]

What's the exact model of your RAM?

Hi again

The online listing says it's these
Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit, Black

https://www.amazon.co.uk/dp/B0143UM4TC/ref=cm_sw_r_wa_apa_i_cL4nEbGHXZMQ1

does this the trick, or should I look for more detailed information?

many thanks!

 

[Zizo007]

Hi again

The online listing says it's these
Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit, Black

does this the truck, or should I look for more detailed information?

many thanks!

Yea that's not in the RAM compatibility list but can you try and see if the issue persists with XMP off and default clocks at 2133?

 

[tsomek]

Yea that's not in the RAM compatibility list but can you try and see if the issue persists with XMP off and default clocks at 2133?

With the default uefi settings loaded, and ram at 2133 by default it seemed to work steady.

Will try to enable xmp and will report back.

Many thanks for all your help!

 

[Zizo007]

With the default uefi settings loaded, and ram at 2133 by default it seemed to work steady.

Will try to enable xmp and will report back.

Many thanks for all your help!

Go step by step start with XMP 2400 and go up until its unstable.

 

[tsomek]

Hi again,

I've been stepping up the XMP, but I've had the computer freeze a couple of times..

So now I've decided to buy other RAM and return this one..


If it's not too much to ask for, could you maybe have a quick look and confirm if these will do?

Corsair 178300 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit for AMD Ryzen, Black: Amazon.co.uk: Computers & Accessories

Buy

smile.amazon.co.uk

CMK16GX4M2Z3200C16 ver4.31 is listed on ASROCK's site,
and while the "main" product code is correct I haven't been able to confirm which version these are..

Many thanks!

 

[Zizo007]

Hi again,

I've been stepping up the XMP, but I've had the computer freeze a couple of times..

So now I've decided to buy other RAM and return this one..


If it's not too much to ask for, could you maybe have a quick look and confirm if these will do?

Corsair 178300 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit for AMD Ryzen, Black: Amazon.co.uk: Computers & Accessories

Buy

smile.amazon.co.uk

CMK16GX4M2Z3200C16 ver4.31 is listed on ASROCK's site,
and while the "main" product code is correct I haven't been able to confirm which version these are..

Many thanks!

I would buy one without a version number just to be safe.

 

[Zizo007]

GSkill in the list don't have a version number.

 

[tsomek]

I would buy one without a version number just to be safe.

Thanks for the advice.

I ordered these now since they don't have a version number - just like you suggested.

Will share my findings once I have installed and tested them..

 

[tsomek]

So just to update.

Received & installed the new RAM, and everything works like a charm..!

The computer even wakes up from Sleep mode - which it didn't with the first RAM I had.

Lesson learned:
Never plainly trust pcpartpicker links when purchsasing RAM - just get the precise model from the Motherboard manufacturers QVL list..