[SOLVED] New GPU on 7 year old PC

[othmann131]

Hello guys

Bought a new GPU Rx 580 8Gb
When I installed it and turned on my PC it stuck on Intel motherboard screen and I can't open bios setting or anything
When I press tap screen goes black and says entering setup and doesn't do anything

My old PC info

Motherboard : Intel DH67CL
8 gb 1333 ram
CPU : Intel i5 3450
Huntkey 550 w power supply


And I have the option to replace the GPU to 1060 if it will work


Thanks

 

[terry4536]

First try clearing the CMOS, and then try rebooting.

If it still will not reboot, then try removing the graphics card. Then try rebooting again.

 

[terry4536]

Check the system requirements to see if your system meets the minimum requirements (for example memory).

https://www.intel.com/content/www/us/en/support/products/50101/boards-and-kits/desktop-boards/intel-desktop-boards-with-intel-h67-express-chipset/intel-desktop-board-dh67cl.html

You can also try updating the motherboard drivers and BIOS. Once you get the system to start up, then updte the graphics driver directly from AMD.

http://support.amd.com/en-us/download

 

[tejayd]

I'm assuming your monitor is plugged into the graphics card. I'm not sure the intel screen would come up if you werent. (Usually I don't bring that up here. But been lurking on reddit lately and it's surprisingly common there)

 

[terry4536]

I'm assuming your monitor is plugged into the graphics card. I'm not sure the intel screen would come up if you werent. (Usually I don't bring that up here. But been lurking on reddit lately and it's surprisingly common there)

Plugging the monitor into the motherboard video outs (with a graphics card installed) would result in a black screen. The motherboard video outputs are disabled (unless forced to in the BIOS) automatically when there is a graphics card installed.

 

[elitemasta3000]

Take the GPU out and check if it works without it. If it does then make sure you have your old Intel drivers uninstalled. Type in the Cortana Search Bar "Device Manager." Select Display Drivers or something along those lines. If it says Intel chip then right click on it and click disable, and then uninstall. You screen will flicker for a moment but it will come back. Restart your PC and check if the drivers are still there. When the drivers are gone it will have replaced the Intel Chip with Microsoft driver or something like that. Then try putting your GPU in.

 

[clarkjd]

Huntkey is not known as one of the better PSU makers. If your PC works without the new GPU, but doesn't with the more power hungry GPU, I would suspect that your PSU is not up to the task of powering the new GPU. Especially if the PSU is 7 years old.

 

[terry4536]

Huntkey is not known as one of the better PSU makers. If your PC works without the new GPU, but doesn't with the more power hungry GPU, I would suspect that your PSU is not up to the task of powering the new GPU. Especially if the PSU is 7 years old.

That is true. I have only vaguely heard of them before,

Since the BIOS unavailable, I would say that there is a driver issue or a BIOS issue.

With the GPU removed, determine if the PC will boot with the monitor plugged into the motherboard video outputs. If it will boot up, go into the BIOS and force the system to use the integrated graphics. Then install the graphics card (but don't move the monitor cable). Then download and install the graphics driver from http://www.geforce.com/drivers. Use the custom install with the clean install option.

Then reboot and set the graphics source back to Auto. Then exit saving the changes. Then restart the PC with the monitor cable connected to the graphics card. (If the power supply is insufficient, it may not work.) But if it was a graphics driver issue, it may.

If it doesn't work, then replace the power supply with a quality 550 - 650 watt power supply.

I would suggest a power supply like this one for $79.

EVGA SuperNOVA 650 G3, 220-G3-0650-Y1, 80+ GOLD, 650W Fully Modular, EVGA ECO Mode with New HDB Fan, Includes FREE Power On Self Tester, Compact 150mm Size, Power Supply

https://www.newegg.com/Product/Product.aspx?Item=9SIAFJ86WS5939

 

[elitemasta3000]

If it isn't drivers then it is PSU, try my method of checking drivers first as it is easier and without much trouble. If that doesn't work then try a new PSU

 

[sizzling]

It’s definitely not drivers as he isn’t getting into Windows. PSU is a possibility but Ive also read on many occasions that older motherboards need updated BIOS’s to run newer GPU’s. Not a problem I have had myself but read about it many times. I’d take the gpu out, update to latest BIOS and then try again. If fixed go buy a decent psu before that one fries your system.

 

[terry4536]

It’s definitely not drivers as he isn’t getting into Windows. PSU is a possibility but Ive also read on many occasions that older motherboards need updated BIOS’s to run newer GPU’s. Not a problem I have had myself but read about it many times. I’d take the gpu out, update to latest BIOS and then try again. If fixed go buy a decent psu before that one fries your system.

It isn't just older motherboards, I had it happen on a motherboard that was less than a year old. I tried literally everything to get a graphics card installed with the driver (including exchanging the graphics card). The motherboard BIOS had been recently updated to the latest version. So, literally the last thing I tried before giving up on the graphics card was updating the same last version over itself. And it worked. Apparently it was corrupted at some point that only affected the new graphics driver (the system was fine before adding the new graphics card).

After the BIOS update the graphics driver loaded on the very first try.

 

[rcald2000]

I agree with clarkjd; the Huntkey 550 watt PSU sounds suspect to me. I wouldn't recommend troubleshooting anymore without first replacing that power supply. What graphics card did you have in the computer before the RX 580? Also, make sure that in addition to the 24 pin connector, that the 4 pin connector is also connected by PCIe cable to the power supply. That's very important. The Huntkey 550 watt model has two V12 rails, which with only 18A each; 216 watts each rail. So your 550 watt power supply is actually only 432 watts, by my interpretation: https://www.hardwaresecrets.com/huntkey-v-power-550-w-power-supply-review/

Another question: It looks like your power supply only comes with two 6 pin PCIe connectors, but even a reference RX 580 requires at least a single 8 pin PCIe connector, if not more. So my question is, what precise manufacturer and model of RX 580 do you have, and how did you connect it? Could you upload a picture to imgur, and share the link here?

Here is the BIOS update that several people have mentioned:
https://downloadcenter.intel.com/product/50101/Intel-Desktop-Board-DH67CL

 

[terry4536]

At this point , i would suggest breadboarding the motherboard. Determine if the system will pass POST with the very minimum components.

http://www.tomshardware.com/faq/id-2176482/breadboarding-stripping-basics-troubleshooting.html

http://www.tomshardware.com/forum/262730-31-breadboarding