New hard drive runs extremely hot.

[kirsion]

I recently upgraded to a WD SSHD black 1tb from a Seagate 500gb for laptop. The problem is that the drive gets pretty insanely hot (reaching 68 Celsius one time), compared to my old drive. Is this normal for these drives, will the heat harm my drive, should I try to return it?


Here are screenshots of the temps
http://imgur.com/uXfYVXW

 

[Boogieman_WD]

Hey there, kirsion.

Sorry to hear about the issues you're having with your drive. This definitely exceeds the optimal operating temperature a lot. Have you done a clean up of your laptop recently. It is recommended that you do a full cleanup every 6-12 months so that you make sure that it doesn't overheat.
On the other hand, if you are sure that the laptop is in good condition and this continues to happen, please get in touch with our customer support to ask about RMA. Warranty & RMA Services
The normal operating temperature should be between 0°C and 60°C, while it is not recommended that it constantly reaches the maximum or minimum of this threshold.

This is not related to the issue, but just FYI - the WD Black² drive is not an SSHD (a hybrid drive), it is a dual drive, which means that it has both SSD and HDD as separate components combined into one drive. The difference is that with SSHD's you don't get to choose where your data is stored and you see it as one drive, while with the dual drive, you see both the SSD and the HDD's storage capacity as 2 separate drives and you get to decide where you want to write your data.

Hope that helps.
Boogieman_WD