Question New HP laptop freezes after 30 mins use. Then freezes every couple of seconds

Nov 27, 2020
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As stated in the title, i just bought this laptop yesterday. There is a huge problem. After around 40 50 mins it starts freezing VERY often like every minute or so. When it freezes you cant move mouse or type on the keyboard. Then you press shutdown on the keyboard, the problem fixes but after a minute the problem repeats. Is this a factory RAM problem? The laptop is brand new.(n)
 
Boot up a linux live cd/dvd and see if it does the same thing--if so, hardware defect, return and exhcange/call hp for service.

If it works fine booting under linux, then call hp for service as something is wrong that they should be able to help you fix.
 

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