New Lenovo ideapad L3-15IML05 - touchpad not working

[Dayzzz]

Hi All,

I bought a new IdeaPad as mentioned above, and everything works great - other than the touchpad.
i installed a new Win10, since i have my own license, and I don't see any drivers in device manager or anything that even relates touchpad in the settings.

I've tried so far:

1. F6 where it marks the touchpad, it doesn't work, it seems like win10 doesn't even recognize it.
2. update drivers - nothing to update, all up to date - laptop drivers and windows updates
3. tried to install Microsoft Synaptics, that didn't go well, I can't install it don't know why.

I don't see the touchpad in Settings even, this is a weird one.

My feeling is that the laptop is OK, and its a configuration issue or something with Windows 10, I don't think its a broken touchpad.

Any help, please?

 

[lga1156_ftw]

exact laptop model from sticker behind laptop?

 

[Dayzzz]

Model name : 81Y3 , does that help?

 

[dvirmo10]

same problem here, i bought the same model this week, installed my win10 ,fully updated.
and still touchpad not wotking.......
Model name : 81Y3

 

[lga1156_ftw]

Are both machines undeer warranty

 

[dvirmo10]

yes, but how does it help us? i believe its a problem with configuration or drivers

 

[lga1156_ftw]

Open device manager, can you see the touchpad there, any yellow marks (no drivers installed)?

 

[Dayzzz]

no mate, no yellow devices, no touchpad, nothing.
i'm quite technical, i've tried going through people's solutions, even in Lenovo's forums... nada.

i feel like its a real issue with this laptop model and windows update, and there's no solution yet coz its a new model.

yes its under warranty, but i dont wanna switch it, unless i have no choice.

 

[dvirmo10]

same here.. no yellow marks
everything in device manger is recognized like a perfect normal updated laptop...

 

[Dayzzz]

Hi,

I was able to resolve the issue.
although it tells u there are no updates, windows or Lenovo, it seems like manually updating the chipset (I/O) from the Lenovo site fixes the problem with the touchpad.

again - if u scan for updates or look for anything that's missing, it tells u that everything is up to date - i guess that's wrong.

 

[dvirmo10]

Thank you very much! finally solved!
You are talented i must say.

 

[Dayzzz]

😀
just try everything till it works hehe

 

[mohammad11]

hi i have this problem too , my english language isn,t good , please help me
how you can solved this , im so sad 3 days
please

 

[mohammad11]

😀
just try everything till it works hehe

please help me see my comment

 

[mohammad11]

Thank you very much! finally solved!
You are talented i must say.

please help me see my comment