New memory not working

[virtual_ghost14]

I just bought new corsair vengeance 1866 (2 x 4gb) ram for my laptop. My laptop is a hp-e020ca. I just replaced the ram in my laptop with the 2 sticks of corsair memory but when I log on my computer it still says there is 4.0gb (3.22 gb usable). I checked the bios and it also says 4.0 gb of memory but I can't find anywhere to change it. By the way I am running windows 8.1. Does anyone know what's wrong?

 

[SchizTech]

Double check that both sticks are inserted properly. If that's good check with one stick at a time

 

[Guest]

Are you running the 32-bit version of Windows?
If so, it doesn't support more than 4GB of ram.

To fix your problem, you're gonna have to buy the 64-bit version or use a free OS such as Ubuntu.

 

[virtual_ghost14]

Are you running the 32-bit version of Windows?
If so, it doesn't support more than 4GB of ram.

To fix your problem, you're gonna have to buy the 64-bit version.

No it's 64 bit

 

[Guest]

No it's 64 bit

Are the ram purchased compatible with your motherboard?
If so, test your memory sticks one by one.

 

[virtual_ghost14]

Double check that both sticks are inserted properly. If that's good check with one stick at a time

Hey I'm kind of embarrassed to admit it but that was my problem. It really felt like they were in there properly but one must not have been. Thanks.

 

[virtual_ghost14]

No it's 64 bit

Are the ram purchased compatible with your motherboard?
If so, test your memory sticks one by one.

I have it working now. Thanks though, you guys rock.