Question New PC Build, Everything is connected and while motherboard shows it's receiving power, power button on case does not work

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rhizodyne

Jul 23, 2023
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Hi, so I am in a pickle here with my new build.

Here is an incomplete partspicker list with everything I have right now: https://pcpartpicker.com/list/skFRgB

*Yes, I know I need more RAM. Will be acquiring soon.
*I must point out I also do intend to transition to a newer, full tower case soon (I got this current case from a refurbished shop for a very good price).
*Yes, some of these parts are quite old models (the RAM, the HDD, etc) but I don't think that should matter for this issue.

ANYWHO: I have everything connected to the absolute best of my knowledge, including proper polarity on the power connectors. Next to the CPU slot on the board there is an 8 pin connector adjacent to a 4 pin one, and I was only able to connect the 8 pin one but the manual to the board said that that would be fine.

I go and I connect the power supply to 120V from the wall, turn it on and I see the RGB logo on the board illuminate. Pretty.

But then I go and I press the power button on the case and, nothing. At all. Try a few more times, nothing.

So then I go and I decide I need some in depth advice, so I find this video:
View: https://www.youtube.com/watch?v=sFLth-3q8lo


I follow all of his instructions, and ascertained everything. Interestingly, I tried his advice to jump the power pins on the board with the tip of a screwdriver, and still nothing. The last piece of advice is to try and jump the power supply itself, but honestly I don't see why I would need to do that since this is a brand new power supply and it is clearly delivering power to the board (the illuminated logo).

What do people recommend I try next here? Should I just go and get a new case and hope that solves it? Not sure where else to look. Thank you for any advice you can offer me.
 
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Were these new or used parts purchased to build the machine from?

The BIOS issue is a common problem with new builds. Since we can 'make an assumption' that isn't the problem, then it comes down to testing known working components.

Do you have another PC available that you can test parts with?
 
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punkncat said:
Were these new or used parts purchased to build the machine from?

The BIOS issue is a common problem with new builds. Since we can 'make an assumption' that isn't the problem, then it comes down to testing known working components.

Do you have another PC available that you can test parts with?
Click to expand...
Hi, the only part bought used was the case. The RAM chips were *used* in my old system, as was the HDD. CPU, GPU, PSU, mobo and power supply all brand spanking new.

Unfortunately I don't have another system I can test these on at the moment. I might need to consult local computer repair professionals.
 
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That was going to be my next suggestion. It is important to note that shops can be quite high and especially big box store ones. Without having a way to test components of any kind, even on the old machine you mention figuring out which part of the chain is broken can be difficult.
 
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punkncat said:
That was going to be my next suggestion. It is important to note that shops can be quite high and especially big box store ones. Without having a way to test components of any kind, even on the old machine you mention figuring out which part of the chain is broken can be difficult.
Click to expand...
Hi, luckily there is a really trustworthy refurbished shop one town over from me who I have been doing business with for years. I decided to take it to them. They charged a $45 diagnostic fee and said they'd contact me about what they discovered the issue was before taking the liberty to fix it immediately.
 
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