Question New PC Crashes/Freezes/Restarts

Ryan31

Honorable
Aug 7, 2017
2
0
10,510
Hi y'all I decided to build a new pc this summer and I never quite got it to run smoothly. It posts, I've installed Windows 10 (Windows 11 afterwards to try but switched back quickly), and didn't attempt overclocking. However, randomly, it will hard crash, freeze, restart, or BSOD even while I'm not gaming. While I am gaming (or attempt to), it will almost always do any of the above and sometimes the screen would invert colors and artifact.

I've tried updating drivers, updating windows, updating bios, wiping the drive, reinstalled windows several times, underclocking, ran sfc /scannow, DISM scanhealth/restorehealth, and even tried replacing the CPU to no success. BSOD shows variety of errors from memory management, GPU driver, intel ppm, and a bunch of memory related issues (irql, page not fault, etc). I've run both MemTest and Windows Memory Diagnostics and both tests indicated nothing wrong. I tried using just one stick, just the other stick, and swapping the placements of the modules. I've uninstalled/reinstalled and updated my graphics and sound drivers. I also tried new psu cables. CPU temps are always under 60 and GPU always under 70.

I'm honestly not sure what it is anymore. At first, I thought it was the GPU because of the inverted colors and artifacting while gaming, but it also crashes when I'm just watching youtube videos, doing homework, or streaming twitch, netflix, etc. After that, memory because of the error codes for the BSODs but both of those tests came back fine. My best guess now is either PSU or motherboard. I'm planning on taking it to MicroCenter when I'm back home for break, but just wanted to know what y'all think.

Part list (everything is new except peripherals): https://pcpartpicker.com/list/MTpRyK
 
I'd call the riser into question. I got the idea from the Newegg and Amazon reviews of the case.
Take the equipment out of the case and sit the motherboard on the box it came in - or another cardboard box if it's not present - and connect the gpu directly to the motherboard. Test the PC like that.

Another suspect is the motherboard, but it's a guess based on the 'all over the place' issues you're seeing.