[SOLVED] New PC setup and no image on either screen

[chs2210]

Hi everyone,

I just set up a new PC for the first time last month and upon completion I plugged it into my TV via HDMI as well as another cable with some sort of "P" written on it which isn't named on the user manual. No image ever appeared on the screen. I first start I had a component which was DOA so I sent back my RAM and CPU, got new ones, tested again on my TV, bought a screen (for home office) which works on my laptop, but again nothing appeared on the screen when linked to my new PC. I checked the compatibility of all components, apparently everything is compatible. So the question is...what the hell is wrong here?

A friend tells me I might need to update the BIOS which I may only be able to do with an older screen with dmi or vga outputs. Is that the case? Do any of you have any other ideas on what I can do to solve this? Everything runs smooth when I turn on the PC, and the motherboard has LEDs indicated when something is wrong but these LEDs are off when the PC is running so again, the problem is elsewhere.

Here are the components:
AMD Ryzen 7 3800X 8-Core
ASUS TUF Gaming B550M-PLUS (WiFi 6) AMD AM4
Corsair Hydro H100 x 240 mm
Thermaltake V21 mATX
Asus geforce gtx 1060s 6g
G.Skill Trident Z Neo Series, 32GB (2 x 16GB) DDR4-3600MHz
Crucial MX500 1TB 3D NAND SATA M.2-2280
be quiet! DARK POWER PRO 11 750W ATX 2.4
Philips 279C9 monitor

Thank you all for your help.
Chris

 

[rgd1101]

monitor connect to gpu?
the q-led should light up during post.

 

[chs2210]

I don't think it does light up. None of those lights light up. I thought they only light up when something is wrong with that device. Anyway the GPU was tested by a professional separately and it works. Maybe I'm using the wrong cable, don't know.

 

[rgd1101]

cpu fan turn on?

 

[chs2210]

cpu fan turn on?

Yes everything is turned on except for one fan, I guess the connector is not the right one.

 

[rgd1101]

tested both hdmi and displayport?

 

[chs2210]

tested both hdmi and displayport?

I assume displayport is the other output next to the hdmi. If so, then yes I did. I also have USB outputs but I don't think they can be used for displays.

 

[chs2210]

monitor connect to gpu?
the q-led should light up during post.

Oh and also, monitor connected to gpu? Well not exactly, the gpu is connected to the motherboard which is then connected to the monitor. But I also tried to use the hdmi directly from the gpu to the monitor and that doesn't work either.

 

[Schlachtwolf]

Hi everyone,
I just set up a new PC for the first time last month and upon completion I plugged it into my TV via HDMI as well as another cable with some sort of "P" written on it which isn't named on the user manual

So what cable is "the other one?. I would just use the Display Port 1.4 cable that came with the monitor and plug it into the monitor from the GPU directly, your monitor and GPU both have Display Port 1.4. Have you checked that the GPU is getting power and fans spinning on start-up. All case fans etc are spinning, RAM is in the correct slots, all cables secure in their slots? GPU is firmly seated in the PCIE?

Your CPU Bios have nothing to do with your GPU being able to give a basic display and certainly not due to VGA or DVI display. Since your GPU and monitor both have Hdmi and Display Port that should be really just a plug and play senario. So if all of the above is ok then

The cable is Meh, try another

The GPU is dead (is it new or used?) or the display connection is faulty. If you can try the GPU in another system and see if it works there.

Just a few ideas to work away on

 

[Nemesia]

Oh and also, monitor connected to gpu? Well not exactly, the gpu is connected to the motherboard which is then connected to the monitor. But I also tried to use the hdmi directly from the gpu to the monitor and that doesn't work either.

Monitor has to be plugged on the GPU HDMI port. Not the motherboard port. It will never work if you plug the monitor on the motherboard since your CPU does not have integrated graphics. It has to be plugged on the GPU.

 

[Nemesia]

Leave the CPU installed, the 24pin power connector on the board, the CPU power connector, 1 stick of RAM, GPU and it's power connectors. The bare minimum. Does it post like that?

 

[chs2210]

Leave the CPU installed, the 24pin power connector on the board, the CPU power connector, 1 stick of RAM, GPU and it's power connectors. The bare minimum. Does it post like that?

Yeah still doesn't work.

 

[chs2210]

So what cable is "the other one?. I would just use the Display Port 1.4 cable that came with the monitor and plug it into the monitor from the GPU directly, your monitor and GPU both have Display Port 1.4. Have you checked that the GPU is getting power and fans spinning on start-up. All case fans etc are spinning, RAM is in the correct slots, all cables secure in their slots? GPU is firmly seated in the PCIE?

Your CPU Bios have nothing to do with your GPU being able to give a basic display and certainly not due to VGA or DVI display. Since your GPU and monitor both have Hdmi and Display Port that should be really just a plug and play senario. So if all of the above is ok then

The cable is Meh, try another

The GPU is dead (is it new or used?) or the display connection is faulty. If you can try the GPU in another system and see if it works there.

Just a few ideas to work away on

It's the display port. The fans on the GPU are running, the cooler fans as well, the front fan too but the back one is not, I probably didn't connect it right. Since I couldn't get a GPU I got one from a guy on facebook. It was risky I know but I wasn't willing to wait 6 months to get one and the one I got was relatively cheap. The guy at the PC shop tested the GPU separately and said it was working properly. So it might have an issue that the PC repair guy didn't know about. The cable should not be an issue since this doesn't work with either hdmi or display port. Thank you for the tips though.

 

[chs2210]

tested both hdmi and displayport?

Yes

 

[chs2210]

Quick update on my end, I brought the PC to a shop, they tested it, it's not working. They need time to figure out what's wrong. Thanks for all your input though! I appreciate it