New Router Troubles

apcs13

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Oct 2, 2013
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Hi everyone,

Recently I upgraded the router in my home from a really old Belkin router to an Asus RT-N66U N900 Router. For the most part, it is great, and I am finally seeing consistent speeds that are higher than ever before. However, recently (to be fair I have had the router roughly a week, but I mean in the past few days) I have been having some strange issues with the router. Twice so far, it has randomly lost connection to ALL devices, not just my PC, for roughly 10 seconds, then reconnects fine. Going into the system events log of the router, I will see this:

rc_service: ntp 421:notify_rc restart_upnp
rc_service: ntp 421:notify_rc restart_diskmon
rc_service: waitting "restart_upnp" via ntp ...
miniupnpd[420]: received signal 15, good-bye

I don't know if this is an issue, or due to something that warrants me worrying or requiring me to get a different router, but I am just worried since it is a brand new device.

Also, sometimes, during Steam downloads, while I get decent speeds of 3.4-3.5 MB/s, sometimes I get this strange issue where it says the download speed is constant, and it shows to Total Amount Downloaded amount increasing, but the actual download increases incredibly slowly. For example, I was downloading a game today, at 1.3 GB both the total downloaded and the total for the game were at 1.3 GB. However, when the game was at 3.0 GB complete, the Total Downloaded was at 4.2 GB complete.

Nothing else was being downloaded on steam nor on any network device that I own. This is troublesome to me because not only does it exponentially increase the download times of items, but it also causes weird errors, for example Planetside 2 got stuck downloading at 99.9% where it showed it was complete but kept downloading anyways, and Steam said all files were verified and accounted for... however after a few router restarts and a completely fresh download (roughly 19GB in one day for one game!), it worked fine. I changed the Steam Download server and the problem went away... until today with the previous game I mentioned.

When the downloading issue strikes, normal internet browsing doesn't seem to be effected at all or by a very little amount.

So, what do you think, is this a quick and easy fix, or should I ship back the router while it is still under warranty? I am running the latest firmware from ASUS for the router, use a TP-LINK 450Mbps adapter in my PC, and have tried a bunch of things. Thanks!!!
 


Really? Well I have the latest version of firmware from Asus already. Also, my friend has a pretty decent Linksys router and he says it's really bad, according to him it was worse than my old Belkin, which barely worked and had a maximum bandwith of 108 Mbps on a single band and dropped internet all the time...
 
What modem are you using?

I had a lot of disconnects on a Belkin router. I ended up getting a new DOCSYS3 modem and it resolved everything so far. The older modem firmwares are not supported on the new, high speed cable networks nearly as well.
 


I have the Motorola Surfboard SB6141 DOCSYS 3.0 Cable Modem - http://www.amazon.com/ARRIS-Motorola-SurfBoard-SB6141-DOCSIS/dp/B00AJHDZSI/ref=sr_1_4?ie=UTF8&qid=1400467784&sr=8-4&keywords=motorola+surfboard+sbg6580

I don't know an awful lot about modems and didn't really think that could be an issue, what do you think?

I also noticed max download speed of 343 Mbps for the modem but did some digging and couldn't really tell but I read that it doesn't really affect actual download speed/bandwith, is that correct? Do I need to upgrade the modem to fix the issue, or would getting a new/different router solve it?

Again, thanks for the assistance
 
I can't see anything strange with the modem itself by using that gateway (thanks again for that), but I'm really no expert on this stuff so I'm not entirely sure what to look for, however there were no errors in the log section on the dates that this occurred nor that would justify the things that happened. I think that I will do a little bit more experimentation, and then return the device if I still have the problem. Thanks for all of the help.
 
Thanks for all the help and recurring suggestions, but I think either the problem was fixed with a Steam update, PC update, or by magic because it has been working seemingly fine for the past while. Also, it is not officially outside of the easily returnable time window, so I think I have resolved all that I can. Thanks for the help!