- Jul 30, 2020
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Hello! I bought a new SSD the other day to replace a failed HHD that was used for storage. I spent all day yesterday trying to get the new drive to just show up, but to no avail. I'm not the most computer savvy person, but I did as much troubleshooting as I could, and even had two friends who work with computers help me. One suspects that it may be a motherboard issue, which I really hope it's not. Below I'll detail my computer specs and what I've tried so far. As a note, I had a family member build my computer for me 5 years ago, so I'm not 100% sure of the components, but I'm going to list what I can surmise from System Information. I can update stuff if I have it listed wrong.
Specs:
What I've Done So Far (In approximate order):
At this point I'm at a loss, and not in a financial position to replace any other parts or even have someone come and try and fix it. I was lucky enough to get some birthday money from my parents to afford the new drive. My computer works fine otherwise. I would very much appreciate some advice of other things I could try, especially if you've had a similar issue. I tried searching other threads before posting but couldn't quite find an answer.
The only other thing I can think of is when I was in System Information, it says my locale is Japan. I'm based in the US. I feel like this is something I might have changed at some point, but in settings it's all set to US. That could just be a strange thing, but I used to do troubleshooting at my old job and sometimes the issue was resolved by something weird and unrelated, so I figure it couldn't hurt to mention.
Specs:
- OS: Windows 10 (64bit)
- MB: Gigabyte GA-B85M-DS3H-A (rev. 1.0)
- New SSD: Crucial MX500 1TB 3D NAND SATA 2.5 Inch Internal
- I'm certain this is also my main drive, but at 500GB.
What I've Done So Far (In approximate order):
- After removing the old HHD, I hooked up the new SSD. New drive does not show up in Disk Management, or anywhere else. Used a new cable for this.
- Tried plugging in the new SSD via USB, and THIS works. I was able to format it this way and everything, so the drive itself is fine.
- Plugged the drive back in internally. Still doesn't show up.
- Tried every SATA port. Also tried with the old cable. Nothing.
- Tried updating every driver. Nothing.
- A friend recommended I check in BIOS. Drive does not show up there either.
- Another friend recommended I try updating my firmware.
- The CD that came with it does not work. When I try to run the EXE off it, it says something to the effect of "an admin has blocked access". This is the same even when I run the EXE as admin.
- I tried downloading the firmware update from the website directly. It gives me "This app won't run on your PC".
At this point I'm at a loss, and not in a financial position to replace any other parts or even have someone come and try and fix it. I was lucky enough to get some birthday money from my parents to afford the new drive. My computer works fine otherwise. I would very much appreciate some advice of other things I could try, especially if you've had a similar issue. I tried searching other threads before posting but couldn't quite find an answer.
The only other thing I can think of is when I was in System Information, it says my locale is Japan. I'm based in the US. I feel like this is something I might have changed at some point, but in settings it's all set to US. That could just be a strange thing, but I used to do troubleshooting at my old job and sometimes the issue was resolved by something weird and unrelated, so I figure it couldn't hurt to mention.
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