[SOLVED] new system random restarts

[ShaneO87]

Hi there,

I upgraded my pc this week and it is randomly restarting when gaming or running intensive tasks (Cinebench r20).

here are new the components I have used:
antec high current gamer 750w 80+gold rated
ryzen 3900X @ stock + standard cooler & thermal paste
Asrock x570 taichi
corsair dominator 16gb kit 3600mhz - dual channel


the existing components from my old system:
antec 1200 case
Kingston sata ssd 500gb x2- 1 as the boot drive the other for my games.
cd drive

I have run Prime95 for 2hrs with no errors
Furmark on various resolutions with no issues
windows memory test no issues detected.
installed windows 10 x3 - completed clean install.
I have run cc cleaner several times.
updated mobo bios to latest version
all latest drivers installed

The one thing I have noted is this:
in the mobo bios the DRAM profile, timings and speed are set to AUTO. It has the ram running at 2133 mhz. When it is set to this the system runs FINE , i was able to game on Gears 5 for about an hour with no issue. and ran cinebench twice.

I then went into the bios and loaded the DRAM profile the mobo had on record. This set the ram speed to 3600mhz and changed the timings.
I then tried to run cinebench again and the computer immediately restarted. Tried Gears 5 = restarted, tried battlefield 5 = restarted.

do you all think i have a bad memory module(s) or could it be the motherboard or something else???? Also any other diagnostic software any1 could recommend?

cheers
Shane

 

[Traditore]

Do you have latest BIOS version? Update.

XMP do not work 100% of the time. Issues are possible. I would try setting manual overclock of 3600 with 18-19-19-39 (or 19-19-19-39) timings and 1.35-1.4 voltage

 

[ShaneO87]

Hi,
thanks for the reply.

Yes I have the latest bios, I updated that when I got the mobo.

ill try manually overclocking the memory.

from what I have read, many people are having issues getting their ram to run at the speed indicated on the x570 platform.

Do you think any thing else could be the issue
??

 

[Calvin7]

Ryzen 9 3900X
Supported memory: DDR4-3200
http://www.cpu-world.com/CPUs/Zen/AMD-Ryzen 9 3900X.html

Can't tell if your using a 4x 8GB kit rather than a 2x 16GB kit.

You may want to try MemTest86 to test for defective memory.

 

[ShaneO87]

Hi there,

I'm running 2x8 memory kit in dual channel mode.

I ran memtest and it didn't find anything. I just know that the mobo keeps defaulting back to 2133.

So I'm thinking of just changing the ram just to make sure that is the problem.

Cheers

 

[ShaneO87]

Hi everyone,

thanks for all the input.

Ended up changing the ram. No re-boots since. Thanks for the advise.

cheers
Shane