New Water cooling pump reaching 95' C upon booting.

[TimothyBaker]

Hi,

I have just completed a new system build using the Fractal Design s24 water cooling system (system build specifications listed below) and upon booting receive the following error- CPU FAN ERROR, HIGH CPU TEMPERATURE
Loading my BIOs I can see the CPU temperature steadily climbing to 95' C. After about a minute the Pump head and the metal connections to the tubing to the radiator become too hot to touch.

When I boot and run the computer I cannot hear the pump starting nor can I feel any vibrations on the pump itself to indicate it is running.
My Bios also does not display anything plugged into the cpc fan port.

I have tried plugging the pump into different fan ports on the Motherboard to check it is not an issue with the port.

I have also disassembled the entire system twice and rebuilt it to check for faulty connections/ screws making contact.

The fans on the radiator do work without issue as do the other case fans and have tried them in the CPU FAN PORT on the mother board as well. All fans show as working on the BIOS.

Any suggestions would be much appreciated.

Thanks!

Computer components

-ASUS S2011-3 ATX X99-A Motherboard

-Intel S2011-3 Core i7 5820K 3.3GHz 6x Core CPU

-750 Watt Corsair RM550 80 PLUS Gold CP-9020053-NA Modular Power Supply

-Fractal Design Kelvin S24

-16GB DDR4 G.Skill F4-2400C15Q-16GRK (4x4G) 2400Mhz Ripjaws

-128GB Samsung 2.5" 850 PRO Series SATA

-ASUS GTX960 4GB OC STRIX PCIe Video Card PN STRIX-GTX960-DC2OC-4GD5

 

[C12Friedman]

I'd look to RMA the watercooler, sounds to me like you got a defective unit (it happens)

 

[TimothyBaker]

returned the watercooler to the store for testing and youre right, it was defective unit. Installed a new unit and it works perfectly.

Thanks the help Friedman, all the best!