2 months ago I ordered a logitech mouse from Newegg and was sent 3. I thought about just keeping them but felt bad, so after I opened the box and saw the mistake, I immediately called Newegg and told them they'd accidentally sent me 3 mice. It took over an hour on the phone before I was able to talk to somebody who could help me. They thanked me for my honesty and gave me $20 in store credit as thanks, and then told me that they'd send an RMA label to me. 3 weeks later when the label had not yet arrived and I was getting sick of these unopened mice lying around in my small apartment room, I went online and saw that the RMA label had not even shipped. Its status was "packaging."
At this point I was getting frustrated, but because they'd given me $20 in store credit I figured I'd call again. So after about an hour and a half of being on hold, being told that there was no record of my initial call, etc, I finally reached someone who saw that yes, for some reason the label was still "packaging" after weeks and that they'd look into it and get it sent out.
Well, its now been nearly a month since then, and the RMA label is still listed as packaging, and I have no more patience for afternoons spent on the phone because Newegg screwed up and sent me 2 extra mice. What would you do?
At this point I was getting frustrated, but because they'd given me $20 in store credit I figured I'd call again. So after about an hour and a half of being on hold, being told that there was no record of my initial call, etc, I finally reached someone who saw that yes, for some reason the label was still "packaging" after weeks and that they'd look into it and get it sent out.
Well, its now been nearly a month since then, and the RMA label is still listed as packaging, and I have no more patience for afternoons spent on the phone because Newegg screwed up and sent me 2 extra mice. What would you do?