[SOLVED] No audio coming out [Complicated!]

[DrVolts]

So, I'm in school, I made my dad a second account for him to use, he logs on, and he says there is no sound, when I log onto my account, there is ALSO no sound, I only hear the notifications of peripherals I plug in and disconnect. The only way I was able to fix this was to go to device manager, uninstall High definition audio device, restart windows and it'll work. Keep in mind that his account is not logged in when I log into mine when I get back from school.

THE SOUND WILL ALWAYS BE THERE IF HE NEVER LOGS INTO HIS ACCOUNT. So If Im the only one that logs on for the whole day, the sound will automatically be there just like a normal PC, but once he logs on, the sound disappears and I have to reinstall. My dad's account is a Local, and I am the Administrator. What do I do?

The only temporary fix I found to this was to either uninstall high audio definition driver, restart windows and sound is back, or I go to my dad's account and come back.



It happened today ,there was no sound , but this time my dad was signed in and he said he received audio today, so I decided to go into his account, test the sound, it worked, sign out of the account, go back to my account, and sound was back.

 

[jimmysmitty]

Have you tried installing the proper driver for the HD audio device? If it says just "HD Audio Device" then it is using the default Windows driver which is OK at best.

 

[DrVolts]

Have you tried installing the proper driver for the HD audio device? If it says just "HD Audio Device" then it is using the default Windows driver which is OK at best.

Installing the 'proper driver'?

 

[jimmysmitty]

Depending on your system (OEM or custom build) there is a proper audio driver. The most common would be Realtek, some have IDT and others may have a random brand. If it is an OEM PC you can get the driver from their website usually, if it is a custom built system you can get the driver from the motherboard manufacture (for example Asus, MSI etc).

If you need help finding it tell me the PC or motherboard brand and model.

 

[DrVolts]

Depending on your system (OEM or custom build) there is a proper audio driver. The most common would be Realtek, some have IDT and others may have a random brand. If it is an OEM PC you can get the driver from their website usually, if it is a custom built system you can get the driver from the motherboard manufacture (for example Asus, MSI etc).

If you need help finding it tell me the PC or motherboard brand and model.

Well mine was custom built, had a friend build it for me from scratch, motherboard is Z170A PC MATE

 

[jimmysmitty]

I assume you are running Windows 10 64? If so this should link to your driver:

https://www.msi.com/Motherboard/support/Z170A-PC-MATE#down-driver&Win10 64

It is a Realtek audio chip. Download and install that and lets see if the audio issue goes away.

 

[DrVolts]

I assume you are running Windows 10 64? If so this should link to your driver:

https://www.msi.com/Motherboard/support/Z170A-PC-MATE#down-driver&Win10 64

It is a Realtek audio chip. Download and install that and lets see if the audio issue goes away.

Do I just download and install, nothing complicated? It's just like installing a normal game? Is it under 'On-board Audio drivers'

 

[ElectrO_90]

Do I just download and install, nothing complicated? It's just like installing a normal game? Is it under 'On-board Audio drivers'

Yes that is correct, once it is downloaded, it should be an EXE file and follow onscreen stuff.
Pretty much click yes/next and it will install.

 

[jimmysmitty]

Yes under On-Board audio drivers an its a pretty simple installation much like a game. Download and run it and follow the steps then reboot.

 

[DrVolts]

Yes under On-Board audio drivers an its a pretty simple installation much like a game. Download and run it and follow the steps then reboot.

I needed to extract it from a winrar?

 

[jimmysmitty]

Yes extract it first then run the install. This wont mess up your PC. These are official drivers from the motherboard manufacture.

 

[DrVolts]

Yes extract it first then run the install.

Wait, but I already have Realtek High definition Audio in my 'Sound, video and game controllers' in device manager? Wouldn't I just be installing that again

 

[DrVolts]

Yes that is correct, once it is downloaded, it should be an EXE file and follow onscreen stuff.
Pretty much click yes/next and it will install.

I already have a realtek high definition driver in my 'sound, games and video controllers' in device manager tho, wouldnt i just be installing over that

 

[ElectrO_90]

These maybe updated drivers, so it they are newer they will work.
if they are older, they will NOT install.

 

[DrVolts]

These maybe updated drivers, so it they are newer they will work.
if they are older, they will NOT install.

What do you mean by 'not install'?

 

[ElectrO_90]

Sorry dude, I'm done with this thread, either do as has been said, or don't.

 

[DrVolts]

Sorry dude, I'm done with this thread, either do as has been said, or don't.

Alright, sorry for my incompetence

 

[jimmysmitty]

Its fine. Have you had any luck with installing the newest drivers? Have you been able to test this to see if this fixed the issue?

 

[DrVolts]

Its fine. Have you had any luck with installing the newest drivers? Have you been able to test this to see if this fixed the issue?

Oh I didn't try, I'll do it later, so basically this replaces the old Realtek driver, and replaces it with a new one and hopefully it might fix it?

 

[jimmysmitty]

Correct. The best first solution is to always try updating drivers. If that does not work then we get into more complex possibilities.

 

[DrVolts]

Correct. The best first solution is to always try updating drivers. If that does not work then we get into more complex possibilities.

Ah alright, so I just extract it, and install it, then will I need to restart my pc?

 

[jimmysmitty]

Most likely a restart will be required in order for the new drivers to load. In fact Realtek might have to uninstall, reboot the system and then install the newer ones and reboot again however the application should handle all of this. Its pretty simple.

 

[DrVolts]

Most likely a restart will be required in order for the new drivers to load. In fact Realtek might have to uninstall, reboot the system and then install the newer ones and reboot again however the application should handle all of this. Its pretty simple.

All this sounds really confusing and risky, I've had traumatic experiences with my pc and the installer is INSIDE the folder right?

 

[jimmysmitty]

Is not risky at all. I have done this thousands of times on thousands of OEM and custom built PCs. Its an official driver from the manufacture of the motherboard.

And yes you would run, most likely, setup.exe.

 

[DrVolts]

Is not risky at all. I have done this thousands of times on thousands of OEM and custom built PCs. Its an official driver from the manufacture of the motherboard.

And yes you would run, most likely, setup.exe.

Resetting this many times, how will I know which reset is which and when to stop?