Hello,
My headphones are connected to the motherboard (Asrock steel legend z490), green jack, but there is no sound, only loud static sound that gets louder when I move the mouse.
The PC was working fine for months, but yesterday evening the screen went black. After further investigation it turned out that my GPU (sapphire radeon rx 570 4gb oc) had died. So I removed the AMD GPU, removed its drivers with DDU in safe mode, installed an old GTX 960 (asus turbo nvidia geforce gtx 960 oc 2gb), and then installed its drivers.
During this process I had disconnected my headphone and connected them to a laptop to watch a few youtube tutorials, because I was still hoping that the AMD is not dead. After swapping the GPU's and replacing the drivers everything worked fine, except the headphones, there was no sound, only very loud static and I don't know at which phase this happened.
Currently I removed the GPU entirely, removed both the GPU and all sound drivers, installed sound drivers again, but there is still no sound, only static. I connected the monitor to the motherboard with HDMI and there is sound if I change the output to monitor and connect headphones to monitor.
Tried pretty much everything I could find online: drivers removed, Realtek drivers removed with DDU from safe mode, Realtek drivers reinstalled, Services stopped and started, booted to an old Ubuntu USB stick - same loud static, even updated the BIOS, tried turning audio off an on in BIOS as well.
There is no static sound in BIOS, starts after showing the MOBO logo when booting, before windows screen.
Very similar symptoms are described here - https://forums.tomshardware.com/threads/no-audio-just-high-pitched-noise.3679604/, but the solution does not work.
Motherboard - Asrock steel legend z490
If someone can help, I would really appreciate it.
Thank you
My headphones are connected to the motherboard (Asrock steel legend z490), green jack, but there is no sound, only loud static sound that gets louder when I move the mouse.
The PC was working fine for months, but yesterday evening the screen went black. After further investigation it turned out that my GPU (sapphire radeon rx 570 4gb oc) had died. So I removed the AMD GPU, removed its drivers with DDU in safe mode, installed an old GTX 960 (asus turbo nvidia geforce gtx 960 oc 2gb), and then installed its drivers.
During this process I had disconnected my headphone and connected them to a laptop to watch a few youtube tutorials, because I was still hoping that the AMD is not dead. After swapping the GPU's and replacing the drivers everything worked fine, except the headphones, there was no sound, only very loud static and I don't know at which phase this happened.
Currently I removed the GPU entirely, removed both the GPU and all sound drivers, installed sound drivers again, but there is still no sound, only static. I connected the monitor to the motherboard with HDMI and there is sound if I change the output to monitor and connect headphones to monitor.
Tried pretty much everything I could find online: drivers removed, Realtek drivers removed with DDU from safe mode, Realtek drivers reinstalled, Services stopped and started, booted to an old Ubuntu USB stick - same loud static, even updated the BIOS, tried turning audio off an on in BIOS as well.
There is no static sound in BIOS, starts after showing the MOBO logo when booting, before windows screen.
Very similar symptoms are described here - https://forums.tomshardware.com/threads/no-audio-just-high-pitched-noise.3679604/, but the solution does not work.
Motherboard - Asrock steel legend z490
If someone can help, I would really appreciate it.
Thank you
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