Question no display after installing new memory

[twig_not_here]

recently i decided to upgrade from 8 gigs of memory to 32 gigs and when i received the ram i wen to install it but it did not work after some testing i have come up with the following results
does not work with both new sticks or one of either stick however it works with the old stick and one new stick where it does recognize the new stick as task manager shows 24 gig present
i have tried unplugging and reinserting all ram sticks and the gpu multiple times as well as resetting the computer multiple times
i have tried resetting the cmos battery but that has not worked
i have checked and the ram is compatible with my motherboard
specs:
hp erica 2 motherboard
ryzen 3 3200g
rx 580 8 gig
1 tb seagate hdd
old ram 8 gig 2667mhz (one stick)
new ram 32 gig 3200mhz (two sticks)
UPDATE:
i figured out that it was my cpu as the ryzen 3 3200g only supports 2933 mhz and when my 3200mhz ram tried to run with it it did not boot but when i used it with my old 2667mhz ram it worked. i was already planning on getting a new cpu and the one i will be getting is the ryzen 7 3700x which does support 3200mhz
i will update when it arrives if i have any issues and thank you to all who have tried to help you are very much appreciated.

 

[zinkles]

does having ONLY the new sticks (either of them) in make it work?

 

[twig_not_here]

does having ONLY the new sticks (either of them) in make it work?

no i that was the first thing i tried when i got them

 

[PEnns]

I found the specs and notes below for the Erica 2 motherboard. Do all of these specs apply in your case?


Dual channel (1 DIMM per channel) memory architecture
Two DDR4 UDIMM (288-pin) sockets
Supports PC4-25600 (DDR4-3200)
Supports 8 GB and 16 GB DDR4 UDIMMs
Supports up to 4 GB on 32-bit systems

Note: 32-bit systems cannot address a full 4.0 GB of memory.

Supports up to 32 GB (unbuffered) on 64-bit computers

Note: Maximum memory shown reflects the capability of the hardware and can be limited further in the operating system.

 

[twig_not_here]

I found the specs and notes below for the Erica 2 motherboard. Do all of these specs apply in your case?


Dual channel (1 DIMM per channel) memory architecture
Two DDR4 UDIMM (288-pin) sockets
Supports PC4-25600 (DDR4-3200)
Supports 8 GB and 16 GB DDR4 UDIMMs
Supports up to 4 GB on 32-bit systems

Note: 32-bit systems cannot address a full 4.0 GB of memory.

Supports up to 32 GB (unbuffered) on 64-bit computers

Note: Maximum memory shown reflects the capability of the hardware and can be limited further in the operating system.

yes those are the memory specs for my motherboard and my ram meets all of those qualifications as i stated above it will recognize the sticks and uses the ram but only when the old stick is also in otherwise i get no display i also tried running integrated graphics but that did not work

 

[Satan-IR]

After you installed the new RAM modules (the two 16GB)
you can unplug the PSU from power outlet, remove the CMOS battery for 5 to 10 minutes, press the case power button for 20-30 seconds (to drain PSU capacitors), then put the CMOS battery back in after 5-10 minutes, plug the power cord back in and then power on the PC.

Did you leave the system when it booted first time for first time to 'train' with the new RAM? Depending on the firmware/BIOS and if properly supported that process can take up to 15 minutes. Not sure how good the HP board firmware is good at that. It should be able to pull to do it I guess since it's a JEDEC-spicified process.

Very briefly, there are basically 4 steps to be completed before the DRAM can be used in a device like a PC:

1) Power-up and initialization
2) ZQ Calibration
3) Vref DQ Calibration
4) Read/Write Training

I haven't personally dealt with a lot of RAM issues on HP boards but if you need maybe others can help if you need to increase the RAM voltages if the firmware/BIOS let's you.

If none of this works a BIOS update may also help if one of available for your exact board from HP.

 

[twig_not_here]

After you installed the new RAM modules (the two 16GB)
you can unplug the PSU from power outlet, remove the CMOS battery for 5 to 10 minutes, press the case power button for 20-30 seconds (to drain PSU capacitors), then put the CMOS battery back in after 5-10 minutes, plug the power cord back in and then power on the PC.

Did you leave the system when it booted first time for first time to 'train' with the new RAM? Depending on the firmware/BIOS and if properly supported that process can take up to 15 minutes. Not sure how good the HP board firmware is good at that. It should be able to pull to do it I guess since it's a JEDEC-spicified process.

Very briefly, there are basically 4 steps to be completed before the DRAM can be used in a device like a PC:

1) Power-up and initialization
2) ZQ Calibration
3) Vref DQ Calibration
4) Read/Write Training

I haven't personally dealt with a lot of RAM issues on HP boards but if you need maybe others can help if you need to increase the RAM voltages if the firmware/BIOS let's you.

If none of this works a BIOS update may also help if one of available for your exact board from HP.

i did not leave it when i first booted it up with the new ram i will go do that now for 20 ish minutes and see if it works

 

[twig_not_here]

After you installed the new RAM modules (the two 16GB)
you can unplug the PSU from power outlet, remove the CMOS battery for 5 to 10 minutes, press the case power button for 20-30 seconds (to drain PSU capacitors), then put the CMOS battery back in after 5-10 minutes, plug the power cord back in and then power on the PC.

Did you leave the system when it booted first time for first time to 'train' with the new RAM? Depending on the firmware/BIOS and if properly supported that process can take up to 15 minutes. Not sure how good the HP board firmware is good at that. It should be able to pull to do it I guess since it's a JEDEC-spicified process.

Very briefly, there are basically 4 steps to be completed before the DRAM can be used in a device like a PC:

1) Power-up and initialization
2) ZQ Calibration
3) Vref DQ Calibration
4) Read/Write Training

I haven't personally dealt with a lot of RAM issues on HP boards but if you need maybe others can help if you need to increase the RAM voltages if the firmware/BIOS let's you.

If none of this works a BIOS update may also help if one of available for your exact board from HP.

it unfortunately did not work

 

[--SID--]

new ram 32 gig 3200mhz (two sticks)

Brand and model? Some sticks don't work on HP motherboards.

Is the motherboard BIOS up to date?

 

[twig_not_here]

Brand and model? Some sticks don't work on HP motherboards.

Is the motherboard BIOS up to date?

there is no update for my bios and i know the sticks work because when i have one of the new one and my old one inserted it detects both of them right now my computer is accessing the 16gb of ram from one of the new sticks it is just that when i try to turn it on without the old stick being in there it does not have any display

 

[Satan-IR]

it unfortunately did not work

Did you clear/reset CMOS with battery out with the two 16GB populating the slots on the board ?

If yes and if there's no update to the board BIOS it seems you can not use the whole 32GB of the new RAM you bought (what exact brand model?) on your board.

 

[USAFRet]

Im trying to over clock my ram, but anything above 3400 won't boot, I'm still fairly new to the whole overclocking thing. I read most of the GitHub guide which helped but I'm still unsure how to apply everything to overclocking.


My specs
Ryzen 9 5900x
Crucial ballistix 3600mhz 32gb
Rog strix B550 f-gaming wifi I

Please start a NEW thread for your particular situation.
Don't hijack this one.

Thanks

 

[--SID--]

there is no update for my bios and i know the sticks work because when i have one of the new one and my old one inserted it detects both of them right now my computer is accessing the 16gb of ram from one of the new sticks it is just that when i try to turn it on without the old stick being in there it does not have any display

Again: what's the brand and model of the new RAM?