No Factory Reset Option-Window 8.1

[tgn22196]

Hello,

I have a Toshiba E45-B4200 laptop with Window 8.1. I recently forgot password to my local window account (not a Microsoft window account because no email is shown on login screen).

I tried to factory reset by doing the following: Shift + Shutdown -> Power up -> Shift Restart to access recovery menu. Once there, I have 4 options: Continue, Use a Device, Troubleshoot, Turn off your PC. I select Troubleshoot which leads me automatically to Advanced Options showing 2 options: UEFI Firmware Settings, Startup Settings. Here is my problem, I don't see any selection to factory reset my PC on and beyond these two options. I have looked online and see others have options to reset their PC's after clicking Troubleshoot (instead of jumping right into Advance Options like I do).

I have also tried to create a recovery USB from another PC (because I didn't make one before and because my laptop doesn't have optical drive) and boot it through this PC. Here is another problem, I can't change the boot order to force the PC to boot my USB first before its SSD because the Change Boot Order in F2 Bios is grayed out (I'm unable to change it despite Secure Boot is disabled).

So, at the moment I don't have the option to factory reset nor the ability to change boot order on my PC. I welcome all assistance. I will gladly provide additional information and picture if requested.

Cordially,
Jerome

Update 1: I have been able to access boot option and can change boot order when needed. However, I will still wait for assistance before taking action.

 

[99Hacks]

If you're having problems with your PC, you can try to refresh, reset, or restore it. Refreshing your PC reinstalls Windows and keeps your personal files and settings. It also keeps the apps that came with your PC and the apps you installed from the Windows Store. Resetting your PC reinstalls Windows but deletes your files, settings, and apps—except for the apps that came with your PC. Restoring your PC is a way to undo recent system changes you've made.

If you're having trouble starting (booting) your PC, see Windows Startup Settings (including safe mode). You can refresh, reset, or restore your PC from the Windows Recovery Environment.

If you want to back up and restore your personal files using File History, see Set up a drive for File History.

Before you start to refresh or reset your PC

In most cases, once you start to refresh or reset your PC, it’ll finish on its own. However, if Windows needs missing files, you’ll be asked to insert recovery media, which is typically on a DVD disc or thumb drive. If that happens, what you’ll need depends on your PC.

If your PC came with Windows 8.1 or Windows RT 8.1, you’ll need the discs or thumb drive that came with your PC. Check the info that came with your PC to see if your PC manufacturer provided these discs or media. In some cases, you might have created them when you first set up your PC.

If you upgraded your PC to Windows 8.1 or Windows RT 8.1 with a DVD, use that disc. If you don’t have Windows 8.1 or Windows RT 8.1 media, contact Microsoft Support.


To refresh your PC

Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
Tap or click Update and recovery, and then tap or click Recovery.
Under Refresh your PC without affecting your files, tap or click Get started.
Follow the instructions on the screen.
Remove everything and reinstall Windows

If you want to recycle your PC, give it away, or start over with it, you can reset it completely.
Note
If you upgraded your PC from Windows 8 to Windows 8.1 and your PC has a Windows 8 recovery partition, resetting your PC will restore Windows 8. You’ll need to upgrade to Windows 8.1 after the reset has finished.

Warning
All of your personal files will be deleted and your settings will be reset. All apps that you installed will be removed. Only apps that came with your PC will be reinstalled.

To reset your PC

Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
Tap or click Update and recovery, and then tap or click Recovery.
Under Remove everything and reinstall Windows, tap or click Get started.
Follow the instructions on the screen.

Note
You'll be asked to choose whether you want to erase data quickly or thoroughly. If you choose to erase data quickly, some data might be recoverable using special software. If you choose to erase data thoroughly, this will take longer but it makes recovering data less likely.


Restore your PC to an earlier point in time

If you think an app or driver that you recently installed caused problems with your PC, you can restore Windows back to an earlier point in time, called a restore point. System Restore doesn’t change your personal files, but it might remove recently installed apps and drivers.
Note
System Restore isn't available for Windows RT 8.1.

Windows automatically creates a restore point when you install desktop apps and new Windows updates, if the last restore point is older than 7 days. You can also create a restore point manually at any time.

To restore your PC to an earlier point in time

Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
1.Enter Control Panel in the search box, and tap or click Control Panel.
2.Enter Recovery in the Control Panel search box, and then tap or click Recovery.
3.Tap or click Open System Restore, and then follow the instructions.