No Internet, secured

[jjr9mpm]

So recently my internet has gone " No Internet, secured ". I thought this may of been one those limited access modes and it would of sorted it self out by then, but I still have had no access to internet at all for the last 3 days. So I first checked my modem that I received months ago from my service provider to look at the internet light which appeared red which it was like this for 2 whole days and I just decided to get a new Modem to see it that was the case. I plugged in the new Modem and this one showed a green internet icon along with the router and still no internet, secured. Also a direct Ethernet cord connection to the router still will not connect. I talked to my service provider and everything seems to be fine on their end.
I believe the issue is the router itself or the router settings. Is there any way to fix this asap, part of my job is executing trades online and I cannot do this if my internet is down. I've read something online about MAC settings and how it could affect connections, but I cannot pinpoint the exact issue and how to resolve it. I have a netgear modem model DM200, and a WNDR4300 netgear router. Thanks

 

[BuddhaSkoota]

So I first checked my modem that I received months ago from my service provider to look at the internet light which appeared red which it was like this for 2 whole days and I just decided to get a new Modem to see it that was the case. I plugged in the new Modem and this one showed a green internet icon along with the router and still no internet, secured.

I'm thinking that the green light on the new modem is a good indication that the old modem has gone bad.

Some DSL services require a new modem be provisioned by the ISP, or the proper credentials be entered into the modem upon installation. It may be that the modem is not properly configured for the DSL service type. I'd recommend accessing the old modem's configuration page and match it to the new modem, or contacting your ISP for help in configuring the new modem.

 

[LogicBomb31]

It's more likely the modem would stop working due to a change on the ISP's backend and now the modems config doesn't not comply. If you plug a computer directly into the modem where the router was plugged in (bypass router) and still no internet then you should call the ISP and ask them what's going on. If it works then you somehow borked your router.

DSL modems are usually heavily configured for their particular service. Buying a new one would need this configuration too.