No Post, No Beep, No Video. i7-6850K with ASRock X99 Extreme 4 Mobo.

ZaphodGilmour

Commendable
Sep 18, 2016
6
0
1,510
PCPartPicker part list / Price breakdown by merchant

CPU: Intel Core i7-6850K 3.6GHz 6-Core Processor ($609.99 @ B&H)
CPU Cooler: Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler ($24.88 @ OutletPC)
Motherboard: ASRock X99 Extreme4 ATX LGA2011-3 Motherboard ($174.98 @ Newegg)
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000 Memory ($71.99 @ Newegg)
Storage: Samsung 850 EVO-Series 250GB 2.5" Solid State Drive ($94.00 @ B&H)
Video Card: Asus GeForce GTX 1080 8GB STRIX Video Card ($629.99 @ SuperBiiz)
Case: Corsair 750D ATX Full Tower Case ($149.99 @ B&H)
Power Supply: EVGA 750W 80+ Gold Certified Fully-Modular ATX Power Supply ($104.99 @ SuperBiiz)
Operating System: Microsoft Windows 10 Pro OEM 64-bit ($126.83 @ OutletPC)
Total: $1987.64
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2016-09-18 17:50 EDT-0400

Symptoms:

  • Machine does not Post, does not beep, and does not show any video to an attached Monitor.

    The Case Fans, PSU, and GPU all kick on.

    Case LEDs function as well as the Power Button.

    Motherboard shows Solid Red LED next to BIOS.

    The CPU gets significantly warm/hot.
    --One note - I believe it took a bit more force to close the two latches holding the CPU in place than it did when I installed my AMD Phenom II X6 1100T years ago in my old Mobo. I read that this is normal, though, and I followed the steps in the Mobo manual perfectly. There was no apparent damage to both Mobo and CPU when I removed it.
Things I've tried:

  • These steps and more as outlined below

    Starting with only one Memory stick in the A1 port as well as trying the other Memory stick as well.

    Resetting the CMOS after switching the memory sticks.

    Booting with the memory stick in C1 as well as D1.

    I've confirmed that the Mobo has both the 24-pin Power attached as well as the 8-pin V12 CPU. These are both directly connected to the PSU.

    I've tried booting the system without a Graphics card (there is no onboard VGA output port so I can't test anything but listening for a beep. There isn't one.).

    I've booted my old desktop fine using the new Graphics card, but its Mobo is not the right type to test out the DDR4 memory nor the LGA2011-3 socket CPU.

    I've tried reseating the CPU with and without the cooler attached.

    I've also confirmed that the Motherboard is properly elevated from the case metal using the Motherboard Standoff screws

    I've confirmed there is no thermal paste leakage to anything except the CPU top and the CPU cooler.

    I've confirmed there are no bent pins on the Motherboard nor CPU where they connect.
These are all new parts I purchased yesterday, and after spending an entire Saturday trying to work through this, I can't even start it.
I'm not ashamed to admit I need help with this. Thank you for whatever assistance you can provide.
 
Solution
Locate the bioschip on the motherboard,on top of this should be a sticker with the bios with which the motherboard came,this should be version 3.30 or later,if earlier do you need to update the bios.


On both of what looks like the BIOS chip, it says P2.00

bHBYMrk.jpg


I sadly don't have another processor to swap out to update the BIOS. Looks like I'll need to purchase a different Motherboard I guess. Thanks for the quick response.
 
Indeed a too old uefi/bios,too bad. No shop in the neighborhood where it can be flashed? Can contact the vendor for this as well
Can go for a refund since not working wih this cpu. Can even try an rma,play dumb and maybe in the process they'll update the uefi/bios as well.
 


Well I bought everything at the "local" Microcenter, but they're a good 40 minute drive away and close in an hour. I talked to their support, and they said I could bring it in for them to look at. The problem is that given they're a major store, I don't know how long it would take for them to take care of it or whether they'd be able to get to it any time soon.

I could check a local shop to see if they could flash the BIOS for me - I'll call around tomorrow when they're open. Thanks for the suggestion.

Otherwise I think I might pick up a Gigabyte GA-X99P-SLI instead. It looks like that one needs a BIOS update as well to work with Broadwell-E, but at least this time I know what to look for before leaving the store with it.
 
One question - Is there any chance I could have done damage to the Motherboard or Processor by trying to boot up with this old BIOS? The Processor was definitely getting warm and at one point somewhat hot when I was troubleshooting, so I know it was at least active.
 
For an updated uefi/bios should you,imo,just take that trip to the shop you bought it from,even when 40 min far. A bios flash doesn't take long,maybe 15 min.You could already make a usb stick with the latest bios/uefi on it so they don't have to.Make sure the bios file is unpacked otherwise will it not work. Also use a clean stick,nothing else on it. In this case they only have to put a supported cpu in and make it work. But you can let them make that stick to of course,it will just take a litlle longer then.

You won't have done damage to the motherboard,it just won't boot with a non supported cpu,that's all,don't worry about that.

The cpu supported ram is with all cpu's that low officially,something Intel says,maybe to cover their back with regards to what a cpu for sure can handle.Not all the cpu are the same so not all support the same speed ram at stock cpu speed.
It should be able to support that kind of speed if the motherboard supports it and that one does.The only thing that migth be needed to make the ram work at 3000mhz is that you need to overclock the cpu to get it working.
Just put it in and enable XMP,choose profile 1 and see what happens,if it starts should you be fine,can always do some memory test like the one build into windows or memtest to see if it is stable,some other gamelike benchmarks to😵therwise when keeping the cpu at stock at first you might have to use the ram at lower speeds,something the cpu can handle at stock.You'll have to figure out what that lower speed is in that case.

 
Thanks for the advice. I went to MicroCenter and they were able to flash the BIOS for me. Got home, set everything up, and everything's working perfectly!

The only issue I'm still seeing is that the memory seems to be at 2133 rather than the expected 2400. I tried setting the XMP in the BIOS, but it caused an inability to boot.

I'm seeing NB Frequency at 1199.3 MHz, DRAM Frequency at 1066.1 MHz, and the timings seem to be for 2133. The oddest thing about it is that the memory part number in CPU-Z is incorrect. It's saying the memory is the 2400 serial number rather than the 3000.

I'll be doing some research into proper Timings for 2400, but the part number is disconcerting. We don't need to continue this topic - I'll open a new one if I run into issues resolving this. I'm running a bunch of updates and downloads right now that I can't resume, so I'll open up the case later on to confirm the labels on the sticks themselves.

Thanks again for your help. We can definitely consider this topic closed.
 

That's good to hear! 😀



You talk about 2400 when you seem to have bought 3000mhz ram? It can be that to get to that speed it needs and overclock from the cpu.




If having cpu-z can you look under the spd tab to see what other settings can be ues for the ram.What did it say on the box that the ram came in or what's the nr. on the sticker that's on the side of the ram?

If you want to make a different thread about his make it in the "memory section" of the forum. This it the playingground of Tradesman1 who's the one to talk to about memory.

 

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