NO sound after putting new GPU.
- Thread starter ryangelio
- Start date
1LiquidPC
Splendid
- Oct 11, 2014
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Did the default sound output device change w/ the new card install. I believe most newer cards can output audio over HDMI, and it may have defaulted to that for some reason. I'm guessing you were using onboard audio direct from the motherboard outputs before?
Yes, I was. Also, when I do the Test for sound in the playback tab, the equalizer seems to be going up and down as the sound works inside the PC but the volume mixer doesn't (no sound outside)
I also touched the Battery CMOS since I had problems with my BIOS, could it be related to CMOS since it was reset?
Did some more testing and tried "BurnInTest" program that uses all hardware to see if theres an issue, sadly there it showed no error on the sound.. I think it means that the sound is not getting out of sound devices... I dunno what to do... 🙁
I think 1LiquidPC pointed to the problem, but let me suggest what to do about it.
The root of the problem likely is that Windows can only work with ONE audio output device at a time, although you can change which device that is. And 1LiquidPC and I suspect that, up until now, you were using the audio chip on your mobo and plugging speakers into the back panel of your computer.
As he / she said, many video cards now also contain their own audio output chip so they can send sound out on the HDMI port to your monitor or TV. It has become common that, when you install the drivers for your new video card, that installer also installs the drivers for the audio output on the same card and then sets Windows to use it instead of your old choice. So now Windows is using that chip and sending sound out on the HDMI cable. But it you are not using speakers in your monitor, you'd never know that. And of course, if what you really want is to use your speakers and headphones where they used to plug in, having the audio signals on the HDMI cable is useless!
What to do? First, connect your speakers and headphones or whatever they way there used to be. Now in Windows click on Start and choose Control Panel, then Sounds and Audio Devices, and the Audio tab in that window. In the top box there's a drop-down window with an arrow - click that. You'll get a list of audio output devices in your machine. One will be the video card chip from AMD, another will be the mobo audio system possibly from Realtek. Choose the mobo output as your Default Sound Playback Device. Similarly in the second box, you can choose that system again as the Default Sound Recording Device, if you need to. Click on the Apply box at bottom and back out. You should be able to play sounds again as you used to do.
The root of the problem likely is that Windows can only work with ONE audio output device at a time, although you can change which device that is. And 1LiquidPC and I suspect that, up until now, you were using the audio chip on your mobo and plugging speakers into the back panel of your computer.
As he / she said, many video cards now also contain their own audio output chip so they can send sound out on the HDMI port to your monitor or TV. It has become common that, when you install the drivers for your new video card, that installer also installs the drivers for the audio output on the same card and then sets Windows to use it instead of your old choice. So now Windows is using that chip and sending sound out on the HDMI cable. But it you are not using speakers in your monitor, you'd never know that. And of course, if what you really want is to use your speakers and headphones where they used to plug in, having the audio signals on the HDMI cable is useless!
What to do? First, connect your speakers and headphones or whatever they way there used to be. Now in Windows click on Start and choose Control Panel, then Sounds and Audio Devices, and the Audio tab in that window. In the top box there's a drop-down window with an arrow - click that. You'll get a list of audio output devices in your machine. One will be the video card chip from AMD, another will be the mobo audio system possibly from Realtek. Choose the mobo output as your Default Sound Playback Device. Similarly in the second box, you can choose that system again as the Default Sound Recording Device, if you need to. Click on the Apply box at bottom and back out. You should be able to play sounds again as you used to do.
Thx for taking you time and trying to help.
I disabled my AMD high definition audio device, restarted pc to have another/same issue. It says that my Speaker and heaphones aren't plugged it, when they both are.
Could it be related to the Graphics card at all? Should I use my warranty .. please help.
http://i.imgur.com/wc7LGza.jpg
1LiquidPC
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Did you reinstall the motherboard drivers for Realtek audio(if it's what you were using before)? The High Definition Audio Device is just the generic drivers for Windows, you should have a RealTek High Definition Audio Device listing in Device Manager as well. It's probably why you can't select Speakers as Playback device in the Sound Device section show in your screenshots.
I did. I uninstalled and reinstalled many times just to hit the wall again and again. (the picture is taking after I uninstalled so it's the generic sound driver)
I'm clueless.. 🙁
edit: just to throw it out there.. i'm using DVI cable.. don't know if this info can help.
1LiquidPC
Splendid
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Well, I'd reinstall them again, and maybe post another screenshot of the Windows you have open in the previous one so we can compare them. This way we can see if any other options are available. Also, when they were installed before, did you look around in the Realtek software itself?
1LiquidPC
Splendid
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Ok, leave the drivers installed. Now, what wires do you actually have plugged into your PC for audio? Are you using the SPDIF Fiber Optic cable or digital coax to connect to your speaker setup? Speaking of which, what speaker setup are you using, PC audio speakers, or something like a Hi-Fi Receiver. In other words, what ports are the cables connected to on each end?
I don't think I'm using any of these, just a simple PC speakers (same that work for phones) same goes for my Headphones, it has microphone (red) and sound (green) that I plug into the back of the PC case.
Something like this:
http://www.tvcables.co.uk/images/items/35508big.jpg
I'm not using any of the monitor sound cables (it's a simple PC monitor that is connect with power cable and DVI cable that's connected to the Graphics card in the back of the case)
1LiquidPC
Splendid
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Seems odd as according to you picture, it's looks like it's plugged into the TOSLINK or Coax jack, at least that's what's being detected by the software. Your audio cable(s) are plugged into the group of 6 jacks(blue, green, pink, black, orange,grey) on the back of the motherboard, correct? Not plugged into the group of 2 closer to PS/2 port, right? Maybe unplug and plug in again. From you pics posted above, it looks like the autodetect is trying to use the wrong jacks. I'm just making sure you got everything plugged back in correctly.
Ye, I suspected it after you told me about those 2 cables that I have never used.
As you could see in the pics, the Back Panel was grey (like it's disabled) and the front panel was lighter like it's good to use (I plugged it in btw but I had no sound aswel) maybe that's why it picks to choose the "TOSLINK" and "COAX" cables by default? But I never dIsabled them nor unplugged the sound cables (green).
It has to be something with the DVI cable makes the GPU the default sound device?
1LiquidPC
Splendid
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I don't believe its a DVI problem, and I don't see using that cable causing it. Maybe if you were using hdmi, but not DVI. What happens if you remove headphones all together for now, and just plug in single green pc speaker cable into back I/O 6-jack section on back of motherboard.
1LiquidPC
Splendid
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Ok. I think you mentioned resetting BIOS earlier. You may want to check setting in there and make sure HD audio is enabled. Also, if there is more than one setting, check that too. If no luck there, what about reinstalling go your old GPU? This way we know for sure that something going odd w/ new card is causing the issues.
I already switched it off and on in Bios settings (HD audio settings) no luck there.
Sadly my old GPU doesn't work so testing on it is not an option.
Is there a way to completely disable DIGITAL output? it maybe interferes with the motherboard PC cables (green/red) aswel as the HDMI of the GPU.
1LiquidPC
Splendid
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You may be able to in the sound options where you can select speakers or digital output for sound. Maybe right click/disable The digital ouput. You my need a system restore soon, running out of ideas. Also, what speaker set are you using, referring to brand/model.
Two ideas to pursue.
From the screen shots your Windows is not the same version as mine, so maybe the controls are in different places. But here's my first thought. In my post from May 9, I said go through Start ... Control Panel ... Sounds and Audio Devices ... to get to the place where you can tell Windows which device should be its Default Playback device. But your screen shots show you went through Device Manager to check on which devices you have. On my system, that route would allow me to Disable a device, but it would NOT give me the option to specify a particular device as the Default Sound Playback device for Windows. So, have you tried the route I suggested? Or, can you actually find an option to specify the Default Sound Playback Device?
My other thought is triggered by the fact your system tells you nothing seems to be plugged in. On my system with a Realtek on-board audio chip, the Realtek driver software includes an interesting system to allow you to customize which plug-in socket on the mobo's back panel is used for which type of audio connection. And it has a little trick that is not obvious. At one point it DEMANDS that you answer something. Details follow.
To start, unplug from the back panel all the items you have plugged into its audio ports. Keep track of which goes where, because you'll be putting them back. Now, with all those things unplugged, reboot your machine.
Now, ensure you can see the plugs and cables on the back AND your monitor screen. Plug ONE of the audio things in - say, the green plug for your front speakers into the socket supposed to be for front speakers. Check your monitor. On my machine when this is done, a windows pops up asking what you just plugged in and requiring you to at least confirm that what it thinks as defaults (say, speakers into the green socket) is correct. Or, change what it shows to whatever is correct. The important point here is that if you do not reply, the screen will disappear AND the system will assume that NOTHING is plugged into that port, and it will NOT send any signal there. So in this example, even if you plugged speakers in and were asked if that is correct, if you fail to answer it will NOT believe your speakers are plugged in! You MUST provide the answer.
Now, go on to the next item to plug in - say, microphone into a pink socket. Same process - answer what you just did in the new window. Repeat this process until you have connected every item, one at a time, and answered what that is in each port used. That is the only way my Realtek system knows for sure what is plugged in where, and THEN it can use them all correctly.
From the screen shots your Windows is not the same version as mine, so maybe the controls are in different places. But here's my first thought. In my post from May 9, I said go through Start ... Control Panel ... Sounds and Audio Devices ... to get to the place where you can tell Windows which device should be its Default Playback device. But your screen shots show you went through Device Manager to check on which devices you have. On my system, that route would allow me to Disable a device, but it would NOT give me the option to specify a particular device as the Default Sound Playback device for Windows. So, have you tried the route I suggested? Or, can you actually find an option to specify the Default Sound Playback Device?
My other thought is triggered by the fact your system tells you nothing seems to be plugged in. On my system with a Realtek on-board audio chip, the Realtek driver software includes an interesting system to allow you to customize which plug-in socket on the mobo's back panel is used for which type of audio connection. And it has a little trick that is not obvious. At one point it DEMANDS that you answer something. Details follow.
To start, unplug from the back panel all the items you have plugged into its audio ports. Keep track of which goes where, because you'll be putting them back. Now, with all those things unplugged, reboot your machine.
Now, ensure you can see the plugs and cables on the back AND your monitor screen. Plug ONE of the audio things in - say, the green plug for your front speakers into the socket supposed to be for front speakers. Check your monitor. On my machine when this is done, a windows pops up asking what you just plugged in and requiring you to at least confirm that what it thinks as defaults (say, speakers into the green socket) is correct. Or, change what it shows to whatever is correct. The important point here is that if you do not reply, the screen will disappear AND the system will assume that NOTHING is plugged into that port, and it will NOT send any signal there. So in this example, even if you plugged speakers in and were asked if that is correct, if you fail to answer it will NOT believe your speakers are plugged in! You MUST provide the answer.
Now, go on to the next item to plug in - say, microphone into a pink socket. Same process - answer what you just did in the new window. Repeat this process until you have connected every item, one at a time, and answered what that is in each port used. That is the only way my Realtek system knows for sure what is plugged in where, and THEN it can use them all correctly.
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