[SOLVED] No UPS Label

bozalosc

Prominent
Sep 2, 2017
17
0
520
Well I'm trying to RMA my 1060 6gb, and EVGA sent me a label I could use on the box for them so they can see the RMA number and bar code. I took it to the ups by myself and went up to the guy and gave him the box he tried scanning the label, then just inputted the RMA number I didn't notice this until now, but he put it on the box of other stuff to be shipped, and I asked him how much is the shipping and he said it's already paid for it's a pre-paid label. So I just went along with it because I didn't know. But I just remembered on the piece of paper that you print out that it says in bold lettering "THIS IS NOT A PAID FREIGHT LABEL - EVGA USE ONLY".
And I read someone elses experience where they did the same exact thing except he told his roommate to drop it off, and he said he never got anything back. So I'm kinda freaking out because I don't know what to do.
 
Solution
EVGA will handle the shipment costs, the warning is so you dont use it to ship anything else. They pay UPS once they get your RMA.
If you are worried, contact EVGA. They have great customer support and can help you along with the process. It also gives you a timestamped record of your question, meaning its in the system for any potential issues.
EVGA will handle the shipment costs, the warning is so you dont use it to ship anything else. They pay UPS once they get your RMA.
If you are worried, contact EVGA. They have great customer support and can help you along with the process. It also gives you a timestamped record of your question, meaning its in the system for any potential issues.
 
Solution
I had a back and fourth with EVGA, I told them the situation they told me I should go back to the store asap to get tracking on it in order to track it because they said there is a huge possibility for it getting lost. I told them that it's been 2 days since I dropped it off and noticed this problem and that it's probably shipped already, and I asked in the chance it makes it there what will happen. They told me everything will be normal and they'd go threw the steps of the RMA and ship me back a working card.
So will UPS ship something without a UPS label and no tracking, but with a label that has my address as the sender, and EVGA RMA departments address as the receiver.