no usb ports at windows login :(

[Guest]

I upgraded to a gigabyte z97x-soc force motherboard with my i5-4670k. Everything was working fine until I got to the windows login screen, and none of the keyboards and mice work.

I have tried wireless and wired which still work in bios, but the lights go out at the login screen.

Please help!

 

[clutchc]

Do you have the drivers installed for USB 3.0? If not, see if you are plugged into one of them. If so, move to the USB 2.0 ports.

 

[Guest]

I haven't been able to install the usb 3.0 drivers because I can't get past the login screen. I have been using usb 2.0 ports.

 

[clutchc]

I haven't been able to install the usb 3.0 drivers because I can't get past the login screen. I have been using usb 2.0 ports.

You aren't trying to use the same Win installation from when the old motherboard was in use, are you?

 

[Guest]

Yes, I am using the same windows installation.

I experimented with a new copy of windows on a spare hard drive and found that the problem reoccurred as soon as it had completed updates and so I believe the problem lies in a windows update- this is what causes the problem of the usb ports once windows had loaded.

I have ordered a PS/2 mouse to see if I can then uninstall the update and hope that 'reactivates' the USB ports.

I will update then or if I discover anything else.

 

[clutchc]

Had you removed or at least unplugged the original HDD before you attempted to install Win to the 2nd HDD?

Btw, unless the old MB was almost identical to the new MB, your chances of a successful boot to Win is really slim.

 

[Guest]

Yes, for the test, I unplugged my original hard drive. The original installation successfully boots to windows, but I can't login because the keyboard doesn't work. I think this is due to a windows update.

I think it did updates just before I changed the motherboard which would explain my problem. (hopefully)

 

[ccampy]

Upplug and replug your reyboard and mouse at the logon screen see if that helps

 

[Guest]

Upplug and replug your reyboard and mouse at the logon screen see if that helps

sadly, this didn't work. It seems there was a problem with the motherboard, because when I switched back to the original board, everything worked fine.

 

[clutchc]

Does your mouse/KB work in BIOS?

 

[Guest]

Does your mouse/KB work in BIOS?

It did, but as I said above, in the end, I returned the new board and went back to my old one.

Thank you for trying to help me though .