[SOLVED] No Video AMD Ryzen 7 3700X with MSI MPG X570 GAMING EDGE WIFI

[pseghers]

Hello everyone, my buddy just did a build with a AMD Ryzen 7 3700X with MSI MPG X570 GAMING EDGE WIFI motherboard and he is getting no video and can not get to bios. According to MSI website this CPU is compatible with the Motherboard out the box . The computer boots, fans spin, and it stay on. Just no video using onboard or his 5700 XT GPU. My initial thoughts are the BIOS needs to be updated. Only way to do that at this point is buy an Older AM4 CPU with onboard graphics and do a bios update. Any thoughts on this or similar experience. Any help would be great

 

[Darkbreeze]

You MUST use the outputs on the graphics card. There ISN'T ANY onboard video, none, no integrated graphics, on the 3700x or any other Ryzen CPU. Only the Ryzen APUs that have a model ending in G for "graphics" have integrated video (3200G, 3400G, etc.).

Unplug the cable, plug it into one of the video outputs on the graphics card. Then do a hard reset of the BIOS. If your CMOS battery is blocked by the graphics card then do the hard reset first and THEN connect your display cable to the graphics card output. You CANNOT use the motherboard video outputs with this system.

BIOS Hard Reset procedure

Power off the unit, switch the PSU off and unplug the PSU cord from either the wall or the power supply.

Remove the motherboard CMOS battery for five minutes. In some cases it may be necessary to remove the graphics card to access the CMOS battery.

During that five minutes, press the power button on the case, continuously, for 30 seconds. After the five minutes is up, reinstall the CMOS battery making sure to insert it with the correct side up just as it came out.

If you had to remove the graphics card you can now reinstall it, but remember to reconnect your power cables if there were any attached to it as well as your display cable.

Now, plug the power supply cable back in, switch the PSU back on and power up the system. It should display the POST screen and the options to enter CMOS/BIOS setup. Enter the bios setup program and reconfigure the boot settings for either the Windows boot manager or for legacy systems, the drive your OS is installed on if necessary.

Save settings and exit. If the system will POST and boot then you can move forward from there including going back into the bios and configuring any other custom settings you may need to configure such as Memory XMP, A-XMP or D.O.C.P profile settings, custom fan profile settings or other specific settings you may have previously had configured that were wiped out by resetting the CMOS.

In some cases it may be necessary when you go into the BIOS after a reset, to load the Optimal default or Default values and then save settings, to actually get the hardware tables to reset in the boot manager.

It is probably also worth mentioning that for anything that might require an attempt to DO a hard reset in the first place, IF the problem is related to a lack of video signal, it is a GOOD IDEA to try a different type of display as many systems will not work properly for some reason with displayport configurations. It is worth trying HDMI if you are having no display or lack of visual ability to enter the BIOS, or no signal messages.

Trying a different monitor as well, if possible, is also a good idea if there is a lack of display. It happens.

 

[pseghers]

I thought so about the 3700x. I had my buddy try the CMOS and no dice. Im leaning towards his mobo not supporting his cpu out the box without a bios update. My brother-in-law had this no display issue as well, and it turned out to be the bios. I had him buy a cheap APU and then we applied the BIOS upgrade, then installed his 3700x. I fear the issue is the same in my buddies case. SMH thats 2 AMD builds in a row ive seen this lol. Happy to say i have not experienced this with any of my builds knock on wood. He thinks he has a bad mobo, but im not convinced. This link is the compatible CPUs for his MOBO

https://www.msi.com/Motherboard/support/MPG-X570-GAMING-EDGE-WIFI#support-cpu

his part # for his cpu is 100-000000071

it has a zip file after it, im assuming this is a BIOS update?

this was in the text doc of the file , but im unsure if thats what the mobo has out the box

-----------------------------------------------------------
MPG X570 GAMING EDGE WIFI (MS-7C37) V1.1 BIOS Release
-----------------------------------------------------------

1. This is AMI BIOS release

2. New BIOS Release

3. 2019/6/20

 

[Darkbreeze]

That board shows support for the 3700x since the first BIOS version, 7C37v11, so I don't see that being possible. Besides which, any motherboard bought recently would undoubtedly have a much newer BIOS than the original one already installed anyhow since over the course of the last year ALL these motherboards were entirely out of stock meaning anything bought now would not be a sample that was manufactured early on.

Anything is possible, but you'd have to have either bought the board the first couple of weeks after it was originally released OR live in a market where product doesn't move very fast so you ended up with an old stock sample from somebody's back shelf OR are the unluckiest person in the world and ordered through a major manufacturer who just happened to have found "one more" behind a pallet in the back of the warehouse that had been sitting there unnoticed throughout the last 12 to 15 months.

It's unfortunate that this board does not have BIOS flashback, so you'll have to do as you said and either buy a cheap APU, or take it to somewhere like Microcenter or Best Buy that will upgrade the bios for you for cheap (Usually 10-15 bucks) or contact AMD to get one of the loaner CPU kits, or else send it to MSI to be flashed.

I'm pretty skeptical that's the issue though, but again, never rule anything out until you know for sure. I personally have not seen ANY X570 motherboard not work with ANY of the Ryzen 3000 series CPUs. At least not to the extent that they wouldn't even allow you to POST.

Are we 200% certain that the CPU was correctly installed and no pins were bent during the installation? Have we checked to see that it the monitor is set to the input type of which is in use, being HDMI, DP, etc.? Tried a different input type? I've seen a lot of systems that for whatever reason did not want to use HDMI at first, or visa versa, with DP. If your monitor supports a different display type than whatever you are using now, try that, can't hurt.

I'd also TRIPLE check ALL of the noted check points here:

"No POST", "system won't boot", and "no video output" troubleshooting checklist

"No POST", "system won't boot", and "no video output" troubleshooting checklist This checklist is a compilation of troubleshooting ideas from many forum members. It's very important to actually perform every step in the checklist if you want to effectively troubleshoot your problem. 1.Did you...

forums.tomshardware.com

 

[pseghers]

Thank you everyone for your input, but we figured out it was a bad motherboard testing with a known good

 

[Darkbreeze]

If by "everyone" you mean me, then you're welcome. LOL. Glad you got it figured out.

 

[pseghers]

I read your comment after we fixed it LOL. Regardless thank you for responding And your shared knowledge

 

[Darkbreeze]

👍