[SOLVED] Not sure what else to do... Please help. PC Restarting Randomly

Jan 13, 2021
12
0
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Hello all,
I really hope someone is able to help, I am demoralized and not sure what to do.
I recently built a brand new PC build. Within a week after building my PC is basically unusable due to the fact that it is unstable and reboots almost every log in to Windows 10 and enters a loop that eventually ends asking if I would like to enter safe mode. If it makes it past the log in screen in safe mode or normal boot, it crashes soon after opening a few tabs.
I have tried all of the below solutions with no success whatsoever:
1.) Update and reset bios to default settings
2.) "Clean" booted windows
3.) Tested Ram with memtest86 with no errors as well as moved the slots and tested each one individually
4.) Uninstalled as many programs as I can
5.) Tried using another PSU
6.) Removed graphics card power (checking if GPU is causing the issue), but could still hear the system rebooting and entering a reboot loop.
7.) Attempted to "Clean" install windows, but the PC crashes and reboots when the program begins to install.
8.) Tried an entirely new motherboard
9.) Tried to run OCCT or other test to test hardware but PC crashes at any sign of testing
10.) Scanned for Malware using Malwarebytes but also crashes when scanning system.

This has been ongoing for a week and I have tested all of the recommendations I have seen online. Yes the temperatures are fine. The CPU and GPU are both very cool in all conditions. The only thing I have left to test would be another CPU but I don't have access to one unless I RMA the one I have and wait weeks to test another.

I am willing to try anything so please let me know. Also you can see my build below.

PCPartPicker Part List: https://pcpartpicker.com/list/KjJfkX

CPU: AMD Ryzen 5 5600X 3.7 GHz 6-Core Processor
CPU Cooler: NZXT Kraken X73 73.11 CFM Liquid CPU Cooler ($159.99 @ Newegg)
Motherboard: Asus ROG STRIX B550-A GAMING ATX AM4 Motherboard ($180.00)
Memory: G.Skill Trident Z Neo 16 GB (2 x 8 GB) DDR4-3600 CL16 Memory ($129.99 @ Newegg)
Storage: Samsung 970 Evo 1 TB M.2-2280 NVME Solid State Drive ($139.99 @ Amazon)
Video Card: Asus GeForce RTX 3070 8 GB STRIX GAMING Video Card
Case: Lian Li PC-O11 Dynamic ATX Full Tower Case ($159.99 @ Adorama)
Power Supply: Corsair RMx White (2018) 750 W 80+ Gold Certified Fully Modular ATX Power Supply ($213.99 @ Amazon)
Case Fan: Lian Li UNI SL120 58.54 CFM 120 mm Fans 3-Pack ($80.00)
Case Fan: Lian Li UNI SL120 58.54 CFM 120 mm Fans 3-Pack ($80.00)
Monitor: LG 27GL83A-B 27.0" 2560x1440 144 Hz Monitor ($379.99 @ Amazon)
Mouse: Logitech G502 HERO Wired Optical Mouse ($48.58 @ Amazon)
Total: $1572.52
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2021-01-18 08:39 EST-0500
 
Seems strange that a new build goes wrong after a week so i doubt if you put it together wrong.
The first thing i would try is look in reliability monitor , look at red x's indicating when the crashes occoured , google any error codes listed and this will help you track down the problems.
 
Jan 13, 2021
12
0
10
Ran MiniToolBox... here are the system errors...

***

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (01/18/2021 08:18:58 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: 3
Error Type: 9
Processor APIC ID: 2

The details view of this entry contains further information.

Error: (01/18/2021 08:18:58 PM) (Source: Service Control Manager) (User: )
Description: The LGHUBTemperatureService service failed to start due to the following error:
%%3 = The system cannot find the path specified.


Error: (01/18/2021 08:18:58 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:18:15 PM on ‎1/‎18/‎2021 was unexpected.

Error: (01/18/2021 08:12:30 PM) (Source: DCOM) (User: DESKTOP-GS6BQ26)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (01/18/2021 08:12:25 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1084WSearchUnavailable{9E175B68-F52A-11D8-B9A5-505054503030}

Error: (01/18/2021 08:12:24 PM) (Source: DCOM) (User: DESKTOP-GS6BQ26)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (01/18/2021 08:12:17 PM) (Source: DCOM) (User: DESKTOP-GS6BQ26)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (01/18/2021 08:12:17 PM) (Source: DCOM) (User: DESKTOP-GS6BQ26)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (01/18/2021 08:12:10 PM) (Source: DCOM) (User: DESKTOP-GS6BQ26)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (01/18/2021 08:12:10 PM) (Source: DCOM) (User: DESKTOP-GS6BQ26)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

AMD Chipset Software (HKLM-x32\...\AMD_Chipset_IODrivers) (Version: 2.05.04.352 - Advanced Micro Devices, Inc.)
AMD_Chipset_Drivers (HKLM-x32\...\{810a2b63-212d-4a59-bfb5-f2d575cd44f0}) (Version: 2.05.04.352 - Advanced Micro Devices, Inc.) Hidden
Apex Legends (HKLM\...\Steam App 1172470) (Version: - Respawn Entertainment)
ARMOURY CRATE Lite Service (HKLM\...\{EF3944FF-2501-4568-B15C-5701E726719E}) (Version: 3.2.4 - ASUS)
ASUS AIOFan HAL (HKLM\...\{EAE80DED-1A39-41C5-9F60-87CC947F6454}) (Version: 1.1.16.0 - ASUSTek COMPUTER INC.) Hidden
ASUS AIOFan HAL (HKLM-x32\...\{a2a7dca1-0f67-4a82-bc2c-11911fa92dcc}) (Version: 1.1.16.0 - ASUSTek COMPUTER INC.) Hidden
ASUS AURA Extension Card HAL (HKLM\...\{2C39FF80-1BB2-42C5-A58D-DC90EFF048F6}) (Version: 1.0.24 - ASUSTeK COMPUTER INC.) Hidden
ASUS AURA Extension Card HAL (HKLM-x32\...\{a75323e1-f1a4-4aff-a7ce-3858cbc1c0d2}) (Version: 1.0.24 - ASUSTeK COMPUTER INC.) Hidden
ASUS AURA Motherboard HAL (HKLM\...\{D800D836-DE15-4B00-8273-521F022CD837}) (Version: 1.0.69.0 - ASUSTeK COMPUTER INC.) Hidden
ASUS AURA Motherboard HAL (HKLM-x32\...\{1ed19b57-ef0e-474d-946f-aac911f8b0e3}) (Version: 1.0.69.0 - ASUSTeK COMPUTER INC.) Hidden
ASUS Aura SDK (HKLM\...\{CF8E6E00-9C03-4440-81C0-21FACB921A6B}) (Version: 3.03.58 - ASUSTek COMPUTER INC.) Hidden
ASUS AURA VGA Component (HKLM\...\{71BB96A6-EAC4-45AE-A17D-D3ED43FF1D14}) (Version: 0.0.3.1 - ASUSTek COMPUTER INC. ) Hidden
ASUS AURA VGA Component (HKLM-x32\...\{2357cd84-6c2b-4174-87c7-4f9f9db8746b}) (Version: 0.0.3.1 - ASUSTek COMPUTER INC. ) Hidden
ASUS Framework Service (HKLM-x32\...\{b35918d1-75f7-49e9-8bfc-133f5a667532}) (Version: 2.0.2.0 - ASUSTek COMPUTER INC.)
ASUS Framework Service (HKLM-x32\...\{EA6A87BE-8AD3-40D2-944C-9DF5FBFF4332}) (Version: 2.0.2.0 - ASUSTek COMPUTER INC.) Hidden
ASUS GLCKIO2 Driver (HKLM-x32\...\{3507c756-a80f-4b0e-8475-975d8b432176}) (Version: 1.0.20 - ASUSTeK Computer Inc.) Hidden
ASUS GLCKIO2 Driver (HKLM-x32\...\{5960FD0F-BB3B-49AF-B175-F77DC91E995A}) (Version: 1.0.20 - ASUSTeK Computer Inc.) Hidden
ASUS Motherboard (HKLM-x32\...\{93795eb8-bd86-4d4d-ab27-ff80f9467b37}) (Version: 1.04.21 - ASUSTek Computer Inc.)
ASUS Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.107.35 - ASUSTeK Computer Inc.) Hidden
AURA DRAM Component (HKLM\...\{3881F403-B6B7-4D2F-BDAC-7901EB677F52}) (Version: 1.0.54 - ASUS) Hidden
AURA DRAM Component (HKLM-x32\...\{db73e7a9-d4ff-4857-a29c-4f6414eb8aca}) (Version: 1.0.54 - ASUS) Hidden
AURA lighting effect add-on (HKLM-x32\...\{1E2EA04B-FCA7-457E-B6F4-F33E1858E859}) (Version: 0.0.13 - ASUS)
AURA lighting effect add-on x64 (HKLM\...\{C5A4A164-4428-4931-B728-96EEF0FA3C44}) (Version: 0.0.13 - ASUS)
AURA Service (HKLM-x32\...\{0E536061-3B55-4D45-BF58-0BDA261C94B0}) (Version: 3.04.24 - ASUSTeK Computer Inc.) Hidden
AURA Service (HKLM-x32\...\{af3f5fef-4152-4f2a-a932-1df532a9a697}) (Version: 3.04.24 - ASUSTeK Computer Inc.)
Battle.net (HKLM-x32\...\Battle.net) (Version: - Blizzard Entertainment)
Call of Duty Black Ops Cold War (HKLM-x32\...\Call of Duty Black Ops Cold War) (Version: - Blizzard Entertainment)
Call of Duty Modern Warfare (HKLM-x32\...\Call of Duty Modern Warfare) (Version: - Blizzard Entertainment)
CPUID HWMonitor 1.43 (HKLM\...\CPUID HWMonitor_is1) (Version: 1.43 - CPUID, Inc.)
Discord (HKCU\...\Discord) (Version: 0.0.309 - Discord Inc.)
ENE IO Driver (HKLM-x32\...\{D0512FFD-6194-4D2E-967E-25B82A3322FF}) (Version: 3.3.0 - ENE TECHNOLOGY INC.) Hidden
ENE RGB HAL (HKLM\...\{E050E98C-5524-4AFB-9E53-97700BEF2C02}) (Version: 1.1.28.0 - Ene Tech.) Hidden
ENE RGB HAL (HKLM-x32\...\{d22b5310-9f1e-43a8-8547-58fa44742994}) (Version: 1.1.28.0 - Ene Tech.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 87.0.4280.141 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.36.51 - Google LLC) Hidden
Heaven Benchmark version 4.0 (HKLM-x32\...\Unigine Heaven Benchmark (Basic Edition)_is1) (Version: 4.0 - Unigine Corp.)
Kingston AURA DRAM Component (HKLM\...\{6D2D2DAF-BFE4-45A6-BF40-8A9F7FF54F42}) (Version: 1.0.28 - KINGSTON COMPONENTS INC.) Hidden
Kingston AURA DRAM Component (HKLM-x32\...\{511a62a9-1ff0-4cc5-adfe-4a5bd044a3c0}) (Version: 1.0.28 - KINGSTON COMPONENTS INC.) Hidden
Malwarebytes version 4.3.0.98 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 4.3.0.98 - Malwarebytes)
Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 87.0.664.75 - Microsoft Corporation)
Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.139.65 - )
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 20.201.1005.0009 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.27.29016 (HKLM-x32\...\{40d3fee2-b257-46c2-bdc0-cb1088d97327}) (Version: 14.27.29016.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.26.28720 (HKLM-x32\...\{86380aef-fd23-4fc3-8723-a98ccad8f2c6}) (Version: 14.26.28720.3 - Microsoft Corporation)
NVAPI Monitor plugin for NvContainer (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvContainer.NvapiMonitor) (Version: 1.27 - NVIDIA Corporation) Hidden
NVIDIA FrameView SDK 1.1.4923.29214634 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_FrameViewSdk) (Version: 1.1.4923.29214634 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.20.5.70 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.20.5.70 - NVIDIA Corporation)
NVIDIA Graphics Driver 460.89 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 460.89 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.38.40 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.38.40 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.19.0218 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.19.0218 - NVIDIA Corporation)
NvModuleTracker (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvModuleTracker.Driver) (Version: 6.14.24033.38719 - NVIDIA Corporation) Hidden
NZXT CAM 4.18.1 (HKLM\...\ac0666ae-ee66-5310-ac01-9d6348133b2d) (Version: 4.18.1 - NZXT, Inc.)
Patriot Viper DRAM RGB (HKLM\...\{1F9C282E-CCB4-4D8E-A5CB-7B74DFCD8C95}) (Version: 1.0.9.1 - Patriot Memory) Hidden
Patriot Viper DRAM RGB (HKLM-x32\...\{e38442c0-a433-48c2-84e2-51ac0b30c3ab}) (Version: 1.0.9.1 - Patriot Memory)
Patriot Viper M2 SSD RGB (HKLM\...\{8B4C0A3D-C135-4E1F-98D8-3926494B4D61}) (Version: 1.0.6.3 - Patriot Memory) Hidden
Patriot Viper M2 SSD RGB (HKLM-x32\...\{8839fbd5-69f9-41c5-a1cf-cdfbec966d66}) (Version: 1.0.6.3 - Patriot Memory)
PHISON HAL (HKLM\...\{966E33F0-6786-4B38-AA29-C1B3F6C1955D}) (Version: 1.0.6.0 - PHISON Electronics Corp.) Hidden
PHISON HAL (HKLM-x32\...\{c8f7044c-7f48-404a-9a5d-9f038f28a789}) (Version: 1.0.6.0 - PHISON Electronics Corp.) Hidden
Promontory_GPIO Driver (HKLM-x32\...\{B5512BCC-F4CD-4159-86A4-B2AD7D38FFA9}) (Version: 2.0.1.0 - Advanced Micro Devices, Inc.) Hidden
Riot Vanguard (HKLM\...\Riot Vanguard) (Version: - Riot Games, Inc.)
ROG Live Service (HKLM-x32\...\{2D87BFB6-C184-4A59-9BBE-3E20CE797631}) (Version: 1.1.10.0 - ASUSTek COMPUTER INC.)
SMITE (HKLM\...\Steam App 386360) (Version: - Titan Forge Games)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
SteelSeries Engine 3.18.15 (HKLM\...\SteelSeries Engine 3) (Version: 3.18.15 - SteelSeries ApS)
Universal Holtek RGB DRAM (HKLM\...\{826388E4-E31F-4514-948B-3BB954FB3EAF}) (Version: 1.0.0.1 - PD) Hidden
Universal Holtek RGB DRAM (HKLM-x32\...\{68fb2ff9-0618-4948-b68f-9f95e5687067}) (Version: 1.0.0.1 - PD)
VALORANT (HKCU\...\Riot Game valorant.live) (Version: - Riot Games, Inc)
VGA (HKLM-x32\...\{0f87ebb7-aabb-43e5-9c5d-28744f517468}) (Version: 1.01.42 - ASUSTek Computer Inc.)
WD_BLACK AN1500 (HKLM\...\{085E2365-0A70-4230-B664-02D5E4FE7E9C}) (Version: 1.0.12.0 - ENE TECHNOLOGY INC.) Hidden
WD_BLACK AN1500 (HKLM-x32\...\{9c94735f-73fd-4b0f-9ddb-8be7b3cc4681}) (Version: 1.0.12.0 - ENE TECHNOLOGY INC.) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 12%
Total physical RAM: 16293.96 MB
Available physical RAM: 14215.68 MB
Total Virtual: 29605.96 MB
Available Virtual: 26014.38 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:930.91 GB) (Free:692.55 GB) NTFS
2 Drive e: (ESD-USB) (Removable) (Total:7.46 GB) (Free:2.9 GB) FAT32

========================= Users: ========================================

User accounts for \\DESKTOP-GS6BQ26

Administrator Brady Nomick DefaultAccount
Guest WDAGUtilityAccount


** End of log **
 
Jan 13, 2021
12
0
10
Seems strange that a new build goes wrong after a week so i doubt if you put it together wrong.
The first thing i would try is look in reliability monitor , look at red x's indicating when the crashes occoured , google any error codes listed and this will help you track down the problems.


The only critical error is Kernal 41. Which I have heard is a power issue but I have tested a new PSU and the problem still exist.
 

Colif

Win 11 Master
Moderator
event 41 (63) is the result of a restart, not the cause. Windows runs a report at startup and if it finds it wasn't restarted correctly the previous time, it creates event 41.
It doesn't necessarily mean cause is PSU. You get it after almost every BSOD as well.

None of those events are unusual, almost everyone gets dcom errors, they database errors in windows.

Windows doesn't appear to know why its restarting, its likely hardware of some sort.
 
Jan 13, 2021
12
0
10
event 41 (63) is the result of a restart, not the cause. Windows runs a report at startup and if it finds it wasn't restarted correctly the previous time, it creates event 41.
It doesn't necessarily mean cause is PSU. You get it after almost every BSOD as well.

None of those events are unusual, almost everyone gets dcom errors, they database errors in windows.

Windows doesn't appear to know why its restarting, its likely hardware of some sort.

That's kind of what I thought as well...

Just seems odd that I have run almost all test and none came up with errors. It's also very inconsistent. Some days I will be able to boot and sit idle in windows, others I cant even log in before the system reboots itself.

I am beginning to think it may be the CPU.. I just don't have another one to test and I am sure getting a replacement would take quite a while. I tested all of the other components and none seem to fix the problem.

Anyways I think I may take it to a repair shop where they have additional CPUs and GPUs to use as a test.
 

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