Vester710

Distinguished
Sep 6, 2015
10
1
18,515
Hello, and yes, I'm also new here. I'd really appreciate it if any experts would help with the major technical issues I'm having with my PC. I've recently encountered a blue screen error that states kernel security check failure, which I'm now getting numerous times. Regardless, I've never had any blue screen errors for years until now. The only thing I remember is how this incident just started happening days after I was using some Android app called Netshare which requires me to use VPN on my Windows network adapter.

I used the app because I'm trying to bypass the annoying T-Mobile hotspot throttling since I got no home internet due to me living in a hotel which I've been staying at for almost 3 years. Now, before you look down on me. I have my reasons for doing this, since the hotel Wi-Fi at Red Roof Inn is unbearably slow or non-existent.

Again, I've never had any prior blue screen crashes from this HP laptop. Only now as a result of me using a different internet connection that uses VPN for its setup with the new Android app installed. So I don't think this is from a result of viruses or malware. Maybe a Wi-Fi or LAN drive related issue from Realtek? Because I know I saw something from BlueScreenView over it yet still unsure what exactly keeps causing this annoying blue screen crash to happen.

Tried checking Windows update yet now won't install anything either (over error code :0x80070643) if there was a security update on there. All else I know is there are optional HP driver updates, but I'm sure about downloading and if it'll even fix the issue.

I really need help trying to figure this out.

Here's a link to the crash dump: https://drive.google.com/file/d/1JON_c6AfUF8kgoV8RaSVYSbvCF4Qcr-t/view?usp=sharing
 
Last edited:

Colif

Win 11 Master
Moderator
Maybe a Wi-Fi or LAN drive related issue from Realtek? Because I know I saw something from BlueScreenView over it yet still unsure what exactly keeps causing this annoying blue screen crash to happen.


File: 052824-13125-01.dmp (May 28 2024 - 18:21:23)
BugCheck: [KERNEL_SECURITY_CHECK_FAILURE (139)]
*** WARNING: Unable to verify timestamp for rtwlane.sys
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 6 Hour(s), 50 Min(s), and 37 Sec(s)
realtek wireless lan drivers caused error
Oct 05 2020rtwlane.sysRealtek PCI-E Wireless LAN NIC NDIS driver https://www.realtek.com/en/
HP Laptop 17-ca1xxx (I can''t seem to find a model with 32gb of ram and a ryzen 5 3500U
report, mostly for me

fun part is working out which realitek Wireless driver is the right one, as they have several chipsets.

have you tried this: https://support.hp.com/au-en/help/hp-support-assistant
think it can offer driver updates.

I don't think that optional firmware update is necessary or would help.
 
Last edited:

Vester710

Distinguished
Sep 6, 2015
10
1
18,515
I hadn't tried, but I know I already had HP support assistant factory installed on my computer but ignored its notifications all this time. Just now checked to see what available updates were there and it showed this...

5lGx0bc.png
 

Vester710

Distinguished
Sep 6, 2015
10
1
18,515
So maybe the BIOS update could help? My only else concern now is why does Windows update keep failing too? I have one security update (KB5034441) which it keeps failing to install. If it is indeed a virus, then maybe that is what's causing it to not update?
 

Colif

Win 11 Master
Moderator
KB5034441 << there is likely another reason why that won't install.

that one is well known to not work, as you have to do some work for it to install

Prerequisites
The PC must have 250 MB of free space in the recovery partition to apply this update successfully.


https://support.microsoft.com/en-au...y-9-2024-62c04204-aaa5-4fee-a02a-2fdea17075a8

can you right click start
choose disk management
open the next window so it shows top and bottom section
take a screenshot and upload to an image sharing website and show link here

https://answers.microsoft.com/en-us...b5034441/a6590d94-fdcb-406b-81bb-0256e40bd776

the instructions in this thread might help = https://forums.tomshardware.com/threads/has-the-kb5034441-update-error-been-resolved-yet.3843525/
 

Vester710

Distinguished
Sep 6, 2015
10
1
18,515
It shows I have 467 MB in the recovery partition. So I'm kinda confused over why it still won't install this update. Although the steps involved to try and increase the size seems confusing to me over shrinking the volumes.
 

Vester710

Distinguished
Sep 6, 2015
10
1
18,515
What I did for now was performed the Realtek (RTL8822CE 802.11ac PCIe Adapter) update to v.2024.0.10.221 since it was the next one over .220 just to ensure compatibility. And I'll reuse VPN and continue whatever I was doing last time for the next few days to test whether it fixes the blue screen crash issue or not, but it should.

Meanwhile, I've gone ahead and hid that problematic Microsoft update thanks to this video. Besides, I don't really see it as very important or anything since I don't use BitLocker anyway.