Question Nvlddmkm 14 error on laptop 4060 gpu

[Aaron_Bread]

Laptop - Predator Helios Neo 16 (2023)

so currently my laptop is plagued with nvlddmkm errors for my 4060 laptop gpu with event ids 14, 153 and 0. with most of the time nvlddmkm 14 being at the forefront of the error with this description.

The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video8

321c68f0 000142b0 00000000 202b2456 202b2338 202b1924 202cc36a 202b4838

These happens on both idle or under load which eventually causes the system to intermittently freeze, cause bsod with TDR failure, require a hard restart, or sometimes a System_thread_exception BSOD.

I have done just about everything to get this fixed such as running a DDU to reinstall to latest drivers, underclocking the Discrete GPU, resetting pc back to factory, giving full control to nvlddmkm.sys, turning off hardware acceleration, turning off fast startup, creating a TDRdelay, running windows memory diagnostic test. but none of these seems to have worked out

The only thing that ended up working for a bit was boost locking my Discrete GPU using EVGA precision X1 which basically puts my GPU in a constant state of 2500mhz core and 8000 memory clock, this allows my system to stay alive even if my Discrete GPU is active at idle but the driver would either crash to desktop or create a TDR bsod within a few minutes to hours of the Discrete GPU going underload such as playing games or going through a benchmark. The system runs perfectly fine if the Discrete GPU is disabled from ever running.

Currently, I am going through my event viewer and have noticed a specific windows event listed in the WerKernel that happens usually around the time or on the nose of an nvlddmkm crash and the description reads

Windows error reporting Kernel Driver Event ID 1001

Component WATCHDOG has requested to create a Live Kernel Dump and the request has been completed. RequestedType Kernel Dump, GrantedType Kernel Dump, Status When a block of memory is allotted for future updates, such as the memory allocated to hold discretionary access control and primary group information, successive updates may exceed the amount of memory originally allotted.

Since quota may already have been charged to several processes which have handles to the object, it is not reasonable to alter the size of the allocated memory.

Instead, a request that requires more memory than has been allotted must fail and the STATUS_ALLOTED_SPACE_EXCEEDED error returned., ThrottleCheckResult 0x21.

If anyone can help me analyze this situation it would be greatly appreciated

 

[Lutfij]

Welcome to the forums, newcomer!

Laptop - Predator Helios Neo 16 (2023)
An SKU to the laptop would've helped two fold. Intel 13th Gen processor?

Did you check to see if your laptop is pending any BIOS updates?

resetting pc back to factory,
That usually doesn't do anything. Have you thought about reinstalling your OS, after recreating your bootable USB installer and installing the OS in an offline mode, to later install all relevant drivers while offline with the latest versions in an elevated command, i.e, Right click installer>Run as Administrator? You should contemplate backing up all mission critical data off the laptop and remove all drives except for the one you wish to install the OS onto.

You could try and undervolt your GPU

 

[Aaron_Bread]

Welcome to the forums, newcomer!

Laptop - Predator Helios Neo 16 (2023)
An SKU to the laptop would've helped two fold. Intel 13th Gen processor?

Did you check to see if your laptop is pending any BIOS updates?

resetting pc back to factory,
That usually doesn't do anything. Have you thought about reinstalling your OS, after recreating your bootable USB installer and installing the OS in an offline mode, to later install all relevant drivers while offline with the latest versions in an elevated command, i.e, Right click installer>Run as Administrator? You should contemplate backing up all mission critical data off the laptop and remove all drives except for the one you wish to install the OS onto.

You could try and undervolt your GPU

Hello thank you for the welcome

My laptop is specifically the PHN16-71-795K

My Bios is fully up to date, Just had it updated earlier and the crashes still do exist

I have yet to do a full wipe with a clean windows install, I will work around doing it later since most programs on my laptop right now is in use for the project week in our college.

sadly this specific laptop cannot be undervolted due to the locked undervolt protection. I tried doing it using throttlestop and was unsuccessful. The only thing I could do was unlock the underclocking option in the bios.

another option I have thought of doing was check the memory one by one by removing and checking each slot to see of its a memory issue but would it make sense for it to be still a memory issue if the integrated gpu works well and the issue is solely isolated to the discrete gpu?

Additional info gathered: checking up with nvidia overlay to show the core clock speed. It would show me a jump between 0mhz for both memory and core clock and a sudden jump to the stock clock of 2250 core and 8000mhz memory clock. It would keep doing this at random intervals until a crash happens and settle to the idle clocks of about 200 memory and 400 core clocks. Usually the moment it settles to these clocks a bsod may occur later or system would slow down or system would freeze. All of these happen in an idle state and no heavy programs would be running in the computer.

This may just be the overlay tweaking out, though it is consistent that the laptop at idle would crash at the lower clocks but will not crash at idle if the clocks for both memory and core processor are to be locked at 8000/2250 via a program like EVGA precision.