Archived from groups: alt.cellular.sprintpcs (
More info?)
In article <678f3434f6043b396d0fd54d89b4d796@news.teranews.com>,
O/Siris <0siris@sprîntpcs.com> wrote:
> In article <rmarkoff-2C4587.10013621042004
> @news05.east.earthlink.net>, rmarkoff@msn.com says...
> > In article <1Uvhc.5158$e4.4390@newsread2.news.pas.earthlink.net>,
> > Mike <spamtrap@zbuffer.com> wrote:
> >
> > >
> > > What should I and the rest of the newsgroup do about it?
> >
> >
> > Not asking you to do anything. "O" asked me to prove he had said he was
> > wrong about giving 2 year contracts to everyone, and I posted the proof.
> >
>
> No, you've posted the *refutation* of your claim. Not the proof of
> it. Nowhere in that post do I say 2-year Advantage Agreements are
> required. Nor do I say I told customers they were.
WRONG:
From: O/Siris (0srs@sprntpcs.cm)
Subject: Re: Plan Upgrade
Newsgroups: alt.cellular.sprintpcs
Date: 2004-03-23 02:13:36 PST
In article <Egh6c.27332$%06.23835
@newsread2.news.pas.earthlink.net>, Bob
Smithusirsclt No Spam @earthlink.net says...
> I checked it both ways, as a new customer, or as a current customer for m y
> zip code for the $65/mo. plan. As a new customer, I could select not goin g
> on an AA by paying $10 more a month.
>
> As a current customer, and changing plans through my manage page, there w as
> no comment about needing to extend my AA, unless I was going to take the
> 7:00 N & W option.
>
> Bob
>
This has been a *very* interesting question. And I wonder
just how much this newsgroup spawned this little debate. I
had a woman challenge me on this tonight. So I had the
PERFECT opportunity to find out, once and for all. And,
wouldn't you know? I found out. Much to my chagrin:
I found the following question answered in our procedures
database:
"Can an existing Individual Purchased customer swap service
plans without needing to renew their contract?
Impact of Service Plan swaps to Contract Plans on
Individual Purchased accounts.
LOBs: Business Services"
Now, this is, once again, specifying Business Accounts.
Still, I would imagine, in this case, that Consumer
Accounts are much the same. And the answer?
It turns out that a plan change does not require a new
Advantage Agreement if 3 conditions all prove true:
1. The customer is eligible for the new service plan,
AND
2. The new plan is in the same family of plans as the
existing service plan (for example, switching from one Free
and Clear service plan to another Free and Clear plan), AND
3. The new plan does not require the current service
contract to be renewed. See related solutions for the
specific plan the customer wants to switch to for details.
That "family of plans" condition seems to me to be the most
complicated condition. Remember when F&CA was sold as its
own family? Now moving to a plan where it's just an add-on
means renewing the Advantage Agreement.
Anyway, complications aside, I was wrong. I guess I've
been able to get away with justifying the new agreements
all this time. Like 2 year Advantage Agreements for the
7PM option, or PCS2PCS. Stuff like that. This woman
tonight wanted none of that, and she was right.
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