[SOLVED] Office gaming pc setup freezes when shutting down.

[iTRiP]

Thought with some help I might find out if there is something to be done about this issue this pc of mine is having.

PC specs are as follows:
Intel i5 6600K CPU @ 3.9 GHz, stock LGA 1151 cooler.
Gigabyte B250M D3H rev 1.0 Motherboard with up to date bios.
Cooler Master V 1000 PSU.
PowerColour AMD 7950 3GB GPU.
16GB 2133Mhz Crucial DDR4 matched 2x8GB set. dual channel mode enabled.
Adata 240GB SSD, 500GB seagate HDD, 2GB seagate HDD, 1TB WD NVMe.
D-link PCI wifi adapter, D-link usb wifi adapter, hikvision usb 1080 Webcam, Logitec usb 2.0 speakers.
LG 1080P 75Hz HDMI display, usb mouse & usb keyboard.

What I can describe the issue with the pc being noted to be is that, some times it doesn't shutdown, the pc doesn't freeze.

I have found a method to get the pc running normally again after this occurs, simply hitting the reset button on the Antec NX 220 case the pc is housed in and this lets the pc boot as if nothing was ever wrong to begin with, but I have found that I do have to let the pc restart again without signing or login into Windows 11 64 bit home at least once or the issue will immediately reappear if there is another attempt to shutdown the pc again without following these exact steps.

I'd be grateful for some help to resolve this, as this is my other build and besides this issue, this office gaming pc runs quite good.

 

[Ralston18]

Look in Reliability History/Monitor and Event Viewer.

Either one or both tools may be capturing some error codes, warnings, or even informational events when the shutdown attempts fail.

Could be some app or utility attempting to update, backup, or just "phone home" and failing in the process leaving Windows hung,

Reliability History/Monitor is easy to use and the time line format may reveal some pattern.

Event Viewer requires more effort to navigate and understand.

To help with Event Viewer:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

Also look in Task Scheduler for any actions being triggered by Windows shutting down

 

[iTRiP]

Look in Reliability History/Monitor and Event Viewer.

Either one or both tools may be capturing some error codes, warnings, or even informational events when the shutdown attempts fail.

Could be some app or utility attempting to update, backup, or just "phone home" and failing in the process leaving Windows hung,

Reliability History/Monitor is easy to use and the time line format may reveal some pattern.

Event Viewer requires more effort to navigate and understand.

To help with Event Viewer:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

Also look in Task Scheduler for any actions being triggered by Windows shutting down

Thank you, Yes I have been monitoring every part of what you just mentioned already... no other insight other than Reliability Monitor reporting: windows did not shut down properly with the red mark on windows failures after the issue has been resolved by my method, I'll keep monitoring those again closely, maybe I'll find something to resolve this.

 

[Ralston18]

Look at any error codes, warnings, or informational events just before the forced shutdowns.

And do look in Event Viewer - hopefully more detailed information will have been captured.

 

[iTRiP]

Look at any error codes, warnings, or informational events just before the forced shutdowns.

And do look in Event Viewer - hopefully more detailed information will have been captured.

I looked at both my pc's evet viewer and nothing stands out as a major concern to me that would indicate any issue, but the two pc do differ from reported error's under event viewer windows logs, system, security, application, the custom view's administrative one's look clear besides having distributed com error's on my gaming pc, and some LLC or something and a few other unknowns error's in the custom views administrative on the office pc in question, I could go and boot that one up again since it's powered off when not being utilized if any of that seems to indicate something amiss?

Oh and Ralston18, that link to the how to use the event viewer is blocked, the one you posted above?

I know how to view the event viewer but not how to use it to resolve issues found with it, As I am primarily gaming, that doesn't really concern me, but I might take some more interest if it actually proves to be of use for once.

 

[Ralston18]

Yes. Boot up the system and compare the logs.

It is those unknowns that need to be addressed and become "known" in some manner.

May not appear relevant but there are many dependencies amoug processes and services.

So if the shutdown process requires some other process to complete first and that process hangs then the shutdown will hang. Or possibly just crash which could cause file corruption and data loss.

You can use Task Manager > Services and delve down into the multitude of dependencies within Windows.

Type "services.msc" (without quotes) in the Search window oval. Run as administrator.

Right click any given service and select Properties.

In the pop-up window that appears you can learn much more about any given service.

Note the Dependencies tab.

Just be careful not to change anything. "Cancel" is your friend.

 

[iTRiP]

Yes. Boot up the system and compare the logs.

It is those unknowns that need to be addressed and become "known" in some manner.

May not appear relevant but there are many dependencies amoug processes and services.

So if the shutdown process requires some other process to complete first and that process hangs then the shutdown will hang. Or possibly just crash which could cause file corruption and data loss.

You can use Task Manager > Services and delve down into the multitude of dependencies within Windows.

Type "services.msc" (without quotes) in the Search window oval. Run as administrator.

Right click any given service and select Properties.

In the pop-up window that appears you can learn much more about any given service.

Note the Dependencies tab.

Just be careful not to change anything. "Cancel" is your friend.

I'll post back here, if the issues observed reappear and like you say I have looked at the event viewer after the issue is cleared up to find a way to resolve these kind of issues this office pc of mine is experiencing, anyway I'm of gaming again, so don't expect more info about this issue anytime soon, since the issues don't happen all the time I'll post back when I have something to add to this thread.

Thanks for your time and info, much appreciated.