Only Google and YouTube Working on Desktop (Wired)

[jblock2490]

Hey,

This morning I realized that my internet connection on my wired desktop (running Windows 10) was only allowing me to access Google and YouTube. I could make a Google search but clicking any result would result in a "ERR_TIME_OUT" message on Google Chrome. This same issue was observed in all browsers.

I also noticed that none of my programs could connect to the internet either such as Steam, Dropbox, etc.

I attempted to use a VPN just to see if I could reach any more sites to no avail. Oddly, in a last ditch random attempt, I tried the TOR browser and was able to access normal websites like everything was okay.

I have Bitdefender 2018 currently installed and used as a virus protection program and have not had any threats detected. I also tried Malwarebytes Adwcleaner with no luck.

I have a laptop in the same room on a wired ethernet connection and it is working fine. All devices are working fine over wireless which include two Samsung Galaxy phones, another laptop, and two Xboxes. That would bring my total number of devices on the network to 7 (5 wireless, 2 wired).

I have an Ubee DDW36C provided by Spectrum (formerly Time Warner).
My desktop computer having the issue is a homebuilt with an Asus motherboard and 4th gen intel i7. I could go refer to the exact models if that information was necessary but I figured I'd throw out the issue first.

Any help would be greatly appreciated!

 

[COLGeek]

Have you tried resetting both your cable modem and router?

 

[jblock2490]

Hey COLGeek. Yes I have reset my modem multiple times to no avail. I have also restarted my computer a few times. I disabled my Bitdefender 2018 firewall to no avail.

However, I can offer a significant update (I probably should have called Spectrum before posting but I was starting to assume the problem was purely on my end and not related to them).

I just got off the phone with Spectrum and they were able to remove my computer from the modem's firewall and that seemed to fix the issue temporarily. Now it seems like I still need to figure out what is causing the conflict between my computer and the hardware firewall in the modem or my computer will only have the software firewall to protect it.

I can provide relevant information but honestly I have not dealt with problems like these much in the past and therefore would not know exactly what would be needed for anyone to help. Do let me know if there's anything I should add.

 

[COLGeek]

Try this (assuming you use DHCP to automatically assign IP addresses on your internal network). On the affected PC, change your DNS addresses to 8.8.8.8 and 8.8.4.4

You shouldn't need to set a fixed/static IP. I have seen DNS issues cause similar problems.

See here for a guide: https://kb.netgear.com/27476/How-to-set-a-static-IP-address-in-Windows

Those are Google's DNS servers: https://en.wikipedia.org/wiki/Google_Public_DNS

 

[anotherdrew]

If your router's firewall was stopping your IPv4 data (that is why you can go to google and youtube ... they can use IPv6), then there should be messages in the firewall log (assuming that router maintains one). I would start there. Finding out why the firewall is blocking you might give as clue as how to correct it.