Archived from groups: alt.cellular.verizon (More info?)
I upgraded one of my phones today at a Verizon store. I was in a rush
and didn't notice the "optional accessories" was included with the
bill. It was only until I got home and wondered why I paid so much
that I realized this. As it turns out, I have no need for any one ot
the 3 "optional accessories" that I was charged $49.97 for.
I called the store and the attitude was simply that I had 30 days to
return it. When questioned if this was how they conducted their
business, I got silence.
The good part is my complaint was addressed very professionally by
Verizon customer service. (they swore they would give the offending
store rep 30 lashes.) Apparently, they know this stuff goes on and,
according to the rep, are trying to stop it. I got a $25 credit,
though I still have to make a trip to the store to return the equpt.
I upgraded one of my phones today at a Verizon store. I was in a rush
and didn't notice the "optional accessories" was included with the
bill. It was only until I got home and wondered why I paid so much
that I realized this. As it turns out, I have no need for any one ot
the 3 "optional accessories" that I was charged $49.97 for.
I called the store and the attitude was simply that I had 30 days to
return it. When questioned if this was how they conducted their
business, I got silence.
The good part is my complaint was addressed very professionally by
Verizon customer service. (they swore they would give the offending
store rep 30 lashes.) Apparently, they know this stuff goes on and,
according to the rep, are trying to stop it. I got a $25 credit,
though I still have to make a trip to the store to return the equpt.