Question Our new Ryzen 5 3400g freezes [SOLVED]

[frazelle09]

We just "built" a system with a Ryzen 5 3400g and 8 Gb of RAM and a 300 W psu in a nice, new case. We are running PCLinuxOS fully updated on a 5.9.16 kernel. Not overclocked but temps usually up around 65 C bec. we're running the Folding@Home project. Vcore is 1.34 and Vsoc is 1.10.
The memory is: G.SKILL Ripjaws V Series 8GB (2 x 4GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory Model F4-3200C16D-8GVKB

i've seen what i think are post of the other threads here and it seems like a lot of people have the same problem. After a while, especially if i leave the system and the screen turns off, when i come back neither the mouse nor the keyboard work and i have to reboot.

i've noticed that in google searches many think that working with the BIOS settings will help, while here, it seems like it's a ... hardware issue. So, i'm confused.

Any ideas? Please take care and stay safe and have a super Sunday!

 

[rgd1101]

motherboard model?
latest bios?

 

[frazelle09]

rgd1101 ! Thanks for replying so quickly.

Here's some info. Hope it's enough...

[root@localhost frazelle09]# inxi -Fxz
System:    Kernel: 5.9.16-pclos1 x86_64 bits: 64 compiler: gcc v: 10.2.0 Desktop: KDE Plasma 5.20.5 Distro: PCLinuxOS 2021
Machine:   Type: Desktop Mobo: Gigabyte model: B450 AORUS M v: x.x serial: N/A UEFI: American Megatrends v: F50
           date: 11/27/2019
CPU:       Info: Quad Core model: AMD Ryzen 5 3400G with Radeon Vega Graphics bits: 64 type: MT MCP arch: Zen/Zen+ note: check
           rev: 1 L2 cache: 2 MiB
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 59089
           Speed: 3762 MHz min/max: 1400/3700 MHz boost: enabled Core speeds (MHz): 1: 3762 2: 3689 3: 3835 4: 3862 5: 3783
           6: 2340 7: 3852 8: 3847
Graphics:  Device-1: Advanced Micro Devices [AMD/ATI] Picasso driver: amdgpu v: kernel bus ID: 06:00.0
           Display: server: X.Org 1.20.10 driver: amdgpu,v4l resolution: 1920x1080~60Hz
           OpenGL: renderer: AMD Radeon Vega 11 Graphics (RAVEN DRM 3.39.0 5.9.16-pclos1 LLVM 10.0.1) v: 4.6 Mesa 20.3.2
           direct render: Yes
Audio:     Device-1: Advanced Micro Devices [AMD/ATI] Raven/Raven2/Fenghuang HDMI/DP Audio driver: snd_hda_intel v: kernel
           bus ID: 06:00.1
           Device-2: Advanced Micro Devices [AMD] Family 17h HD Audio vendor: Gigabyte driver: snd_hda_intel v: kernel
           bus ID: 06:00.6
           Sound Server: ALSA v: k5.9.16-pclos1
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Gigabyte driver: r8169 v: kernel
           port: f000 bus ID: 03:00.0
           IF: eth0 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives:    Local Storage: total: 585 GiB used: 298.5 GiB (51.0%)
           ID-1: /dev/sda vendor: SanDisk model: SDSSDH3500G size: 465.76 GiB
           ID-2: /dev/sdb model: RBU-SNS8350DES3128GP size: 119.24 GiB
Partition: ID-1: / size: 37.56 GiB used: 8.93 GiB (23.8%) fs: ext4 dev: /dev/sdb2
           ID-2: /home size: 403.72 GiB used: 289.57 GiB (71.7%) fs: ext4 dev: /dev/sda7
Swap:      ID-1: swap-1 type: partition size: 4 GiB used: 0 KiB (0.0%) dev: /dev/sdb3
Sensors:   Missing: Required tool sensors not installed. Check --recommends
Info:      Processes: 255 Uptime: 35m Memory: 5.82 GiB used: 2.33 GiB (40.1%) Init: SysVinit runlevel: 5 Compilers:
           gcc: 10.2.0 clang: 10.0.1 Packages: 1936 Shell: Bash v: 5.1.4 inxi: 3.2.01

Please stay safe and have a super evening!

 

[rgd1101]

update the bios to the non-beta version

 

[frazelle09]

We updated the BIOS to the #52 this morning and the machine has been stable all day.

Machine: Type: Desktop Mobo: Gigabyte model: B450 AORUS M v: x.x serial: N/A UEFI [Legacy]: American Megatrends v: F52 date: 12/09/2020


We are going to mark this as Solved. Thank you very much for the tip and

have a beautiful evening and stay safe!

 

[frazelle09]

OOOOppppps - spoke too soon. Updated the BIOS to the #52 and the same thing eventually happened. So we upgraded to the #60e and now it's happening again.

Was browsing the net and ran across dmesg --follow, so i set that up to see if we could catch something...

The system starts to conk out with...

can't change power state from D3cold to D0




Have a radiant evening and be happy!

 

[rgd1101]

what the make and model of the psu?

 

[frazelle09]

We changed the psu to a Seasonic GX-500, 80 Plus Gold, 7 Year Warrenty and the problem still appears.

The online chatter seems to coalese around the idea that it has something to do with the change in power states, hence the " can't change power state from D3cold to D0" lines appearing first in dmesg as the machine becomes unstable.

Have a super day and stay safe, please!