Outsourced IT: Do You Need Your Own Staff?

[Guest]

Having all your IT resources in-house can be expensive. But moving to a managed service provider has its own issues. How do you strike the right balance?

Outsourced IT: Do You Need Your Own Staff? : Read more

 

[stdragon]

I'm currently employed within an MSP serving the SMB. In all my 10+ years, there's a consistent theme. Once a company becomes big enough or goes public (SOX requirement), all IT is brought in-house.

MSPs tend to be small businesses themselves. Benefits suck, but you gain lots of experience!

 

[bit_user]

An acquaintance works at a Fortune 100 company where they keep moving more IT services into the cloud. However, they refuse to upgrade internet connectivity to keep pace.

 

[AndrewJacksonZA]

Is this "Tom's Hardware," where we come for hardware reviews and investigative journalism that isn't afraid to step on big companies' toes in order to publish the truth, or "Tom's Business Guide," where we come for CIO-level information that's extremely light on technical details?

 

[cscott_it]

This is a bit old hat. This is a clear trend that's been continuing for the last several years. What Tom's should be reporting on, is due to the continued growth and competition in the MSP market, that several MSPs are now themselves outsourcing. So, now, you have US SMB MSPS outsourcing NOC to 3rd world countries. Additionally, others are outsourcing their help desk and tier 1 phone support to low cost US call centers. Even then, it isn't new, it's been a big trend in the market since at least 2012/2013 but it's much more timely.

I think that would have been a much more interesting article.

 

[stdragon]

This is a bit old hat. This is a clear trend that's been continuing for the last several years. What Tom's should be reporting on, is due to the continued growth and competition in the MSP market, that several MSPs are now themselves outsourcing. So, now, you have US SMB MSPS outsourcing NOC to 3rd world countries. Additionally, others are outsourcing their help desk and tier 1 phone support to low cost US call centers. Even then, it isn't new, it's been a big trend in the market since at least 2012/2013 but it's much more timely.

I think that would have been a much more interesting article.

IT is a cost center. If companies could, they would drive (and have done so) the cost down to some 3rd world citizen happy with being paid enough to eat one bowl of rice a day. Bonus is getting the occasional two bowls.

 

[cscott_it]

This is a bit old hat. This is a clear trend that's been continuing for the last several years. What Tom's should be reporting on, is due to the continued growth and competition in the MSP market, that several MSPs are now themselves outsourcing. So, now, you have US SMB MSPS outsourcing NOC to 3rd world countries. Additionally, others are outsourcing their help desk and tier 1 phone support to low cost US call centers. Even then, it isn't new, it's been a big trend in the market since at least 2012/2013 but it's much more timely.

I think that would have been a much more interesting article.

IT is a cost center. If companies could, they would drive (and have done so) the cost down to some 3rd world citizen happy with being paid enough to eat one bowl of rice a day. Bonus is getting the occasional two bowls.

That's true in any and every industry though. I just think that many people unfamiliar with the MSP Industry (I worked in it for 7+ years) are unfamiliar that the small regional MSP you use, is likely outsourcing labor due to the cost benefits,