I'm in the US, purchased the exact same MB & ASRock repaired mine, although had to pay for shipping to them, plus $50 for bent pin repair.
The problem was, Newegg would had exchanged the MB, I had yet to check it (a lesson learned), was buying components to build a PC as funds & promos to include rebates were available. So within extended holiday exchange/refund period at Newegg, had everything to start a build, just has to get some extras.
However, because I filed for the rebate, Newegg denied the exchange, although they agreed with me that the box may had been open, as one of the SATA cables & M.2 screw were missing. So after a lot of back & forth emails, I contacted the BBB for that area, they got involved & Newegg gave me $75 to settle the case.
Which was enough to cover the postage & the $50 mentioned above for bent pins, by then, had the MB for over a year (the next holiday season had passed). So I can't blame it all on Newegg, I should had checked the MB before sending a rebate in & have since always do.
As for ASRock, they'll honor their 3 year warranty, as long as the serial number on a yellow sticker which you have to provide beforehand is still there. And there's no bent pins, if so, they'll charge $50 & if you refuse to pay it'll be returned the way it was received.
I've been using the PC with that MB as my main one since it arrived & I built, has ran like a champ. So they evidently do a great job of refurbishing these, although with bent pins, one doesn't get the original MB back, they send it back to Asia & send the customer another. As long as there's no bent pins or other damage that's abnormal, ASRock will still honor the remainder of the 3 year warranty. Otherwise, one that has bent pins or other issues not caused by manufacturer defects will receive a 90 day warranty & the rest of the 3 years are gone.
Turnaround time is generally fast, I received mine around two weeks after I dropped the bad at USPS, a faster experience than I had with both ASUS & MSI (both of these weren't my hardware, rather work being done for others). Kudos for ASRock in getting the product back to me fast. Be sure to NOT include any cables, the I/O plate or
anything other than the motherboard (except plastic cap covering the CPU socket), otherwise won't be returned. It's recommended to use the box it came in, or a MB box of the same size if wanting to keep the original, as they flip over any old box on hand to ship to customers. Mine came in a 990-FX box, I called to see if they had spares to sell & was told no, that their stock was for RMA's only. Of course, as long as the MB is protected, you can use any available box it'll fit in. Just remember, the larger the box, the more shipping charges will be. It may be best to use one of the boxes provided by USPS it'll fit into, as the price is included in postage & will get to ASRock RMA center fast.
As
captaincharisma stated above, make sure to have all documentation required. While this will also be needed for filing for the RMA, be sure to include, per their instruction, everything asked for. This will require the original receipt, plus being sure to have the RMA # on the exterior of shipping box in 2-3 places (I made 3 copies of the number & taped on every side). One misstep will mean having to do a RMA twice, as they'll return the box as received w/out
all instruction followed. If in doubt, call and ask. The RMA email will plainly state what to do, including where to ship the MB. Be sure to insure the package for it's worth, I told the post office clerk $200 ($100 was included). ASRock assumes no liability for damaged packages, that's why I paid the less than $2 more for the extra $100 of protection. Be sure to pad the MB well & if you still have it, install the protective cover for CPU socket.
At any rate, here's the specs of the PC with the same Z97 Extreme6 MB, it's rocking a (de-lidded) i7-4790K overclocked to 4.5 GHz & running 32GB of GSKILL Trident X 2400 MHz RAM, in XMP Mode #2, EVGA GTX 1070 FTW & Noctua NH-D15 for cooling, in a Fractal Design R5 case.
http://speccy.piriform.com/results/K8Vmqru2sdFfSV0VGzkG3kx
As pricey as Z97 MB's are getting on eBay & still rising, have another just like this one (although purchased on Amazon while fighing Newegg over this one), booted maybe 3-4 times per year, while this one runs 12-16 hours days. Will likely sell this MB within a year, or by the end of 2020 & put the other which has yet to see a week's of usage to work. One thing for sure, the ASRock Z97 Extreme6 has been a great MB, was among the first to have Ultra M.2 slot (plus another for SATA-3) & would be one of the few Z97 models which had Ultra M.2 period, most of the rest had the Gen 2 (or 10Gbps) slot. The only way for most to have Ultra M.2 were to install an add in card to the 2nd GPU slot to add whatever NVMe SSD desired.
No complaints here, tough MB & ASRock has been long a leader!
Good Luck with the repair, please keep us informed of progress. This lets other members know how ASRock RMA process compares to the competition. Service after the sale
is a big deal.
Cat
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