P4C800-E 1394 Capture Problems

pilot

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Cannot get 1394 ports to recognize my Camcorder. I have tried 2 different cameras, 4 different
1394 cables, Win XP Pro, SP1, SP2, and Win 98SE. Port is configured in Bios, and also in XP Device
Manager. No other cards present in PCI Slots. I Have also tried disabling the Motherboard 1394
port, and tried 2 different PCI Firewire Cards which also do not work. I am able to run an external
1394 Hard drive successfully, though sometimes intermittently on the Motherboard port. Is there a
problem with this Motherboard?

I have googled back and found some posts on this here over a year ago..but unfortunately most of the
threads end without a resolution. I have had this board for about 2 months...my Abit IC-7G died and
wanted to try this board. Love it, but the Firewire problems are really irritating. Any help would
really be appreciated.


RJ
 

Paul

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In article <02u7d19coorfbq1rnqvq5p0pjdpfgt3ar0@4ax.com>, Pilot
<pilot@bellNOSPAMair.net> wrote:

> Cannot get 1394 ports to recognize my Camcorder. I have tried 2
different cameras, 4 different
> 1394 cables, Win XP Pro, SP1, SP2, and Win 98SE. Port is configured in
Bios, and also in XP Device
> Manager. No other cards present in PCI Slots. I Have also tried
disabling the Motherboard 1394
> port, and tried 2 different PCI Firewire Cards which also do not work.
I am able to run an external
> 1394 Hard drive successfully, though sometimes intermittently on the
Motherboard port. Is there a
> problem with this Motherboard?
>
> I have googled back and found some posts on this here over a year
ago..but unfortunately most of the
> threads end without a resolution. I have had this board for about 2
months...my Abit IC-7G died and
> wanted to try this board. Love it, but the Firewire problems are really
irritating. Any help would
> really be appreciated.
>
>
> RJ

You left one possibility out in your testing. The port on
the camera is dead. Have you tried the camera on another
computer ? Also, have you run the model number of your
camcorder through Google - perhaps there is a known
problem with the port.

Firewire ports can be damaged just in normal use. This is
the only web page I know of, that tries to catagorize all
the ways they can fail. (Even if your mobo Firewire failed,
I would have expected one of those PCI cards to work.)

http://www.wiebetech.com/pressreleases/FireWirePortFailures.htm

Paul
 

pilot

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Yes, I am suspecting that too, that the camera port is dead. I bought another used Mini-DV to try
but it didn't work either. Now I am wondering about a previous thread here about the possibility of
the P4C800-E 1394 ports frying camcorder ports. Maybe I now have 2 dead cameras? Also, tried
another PCMCIA firewire card on my laptop...neither camera worked there either. Guess I am just
stuck with analog capture.

Thanks for the reply.

RJ


nospam@needed.com (Paul) wrote:


>You left one possibility out in your testing. The port on
>the camera is dead. Have you tried the camera on another
>computer ? Also, have you run the model number of your
>camcorder through Google - perhaps there is a known
>problem with the port.
>
>Firewire ports can be damaged just in normal use. This is
>the only web page I know of, that tries to catagorize all
>the ways they can fail. (Even if your mobo Firewire failed,
>I would have expected one of those PCI cards to work.)
>
>http://www.wiebetech.com/pressreleases/FireWirePortFailures.htm
>
> Paul
 

pilot

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Yes, I am suspecting that too, that the camera port is dead. I bought another used Mini-DV to try
but it didn't work either. Now I am wondering about a previous thread here about the possibility of
the P4C800-E 1394 ports frying camcorder ports. Maybe I now have 2 dead cameras? Also, tried
another PCMCIA firewire card on my laptop...neither camera worked there either. Guess I am just
stuck with analog capture.

Thanks for the reply.

RJ
(RE-POSTED ... no archive flag was on)

nospam@needed.com (Paul) wrote:


>You left one possibility out in your testing. The port on
>the camera is dead. Have you tried the camera on another
>computer ? Also, have you run the model number of your
>camcorder through Google - perhaps there is a known
>problem with the port.
>
>Firewire ports can be damaged just in normal use. This is
>the only web page I know of, that tries to catagorize all
>the ways they can fail. (Even if your mobo Firewire failed,
>I would have expected one of those PCI cards to work.)
>
>http://www.wiebetech.com/pressreleases/FireWirePortFailures.htm
>
> Paul
 

pilot

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nospam@needed.com (Paul) wrote:


>You left one possibility out in your testing. The port on
>the camera is dead. Have you tried the camera on another
>computer ? Also, have you run the model number of your
>camcorder through Google - perhaps there is a known
>problem with the port.
>
>Firewire ports can be damaged just in normal use. This is
>the only web page I know of, that tries to catagorize all
>the ways they can fail. (Even if your mobo Firewire failed,
>I would have expected one of those PCI cards to work.)
>
>http://www.wiebetech.com/pressreleases/FireWirePortFailures.htm
>
> Paul


Here is the response from ASUS Tech Support for any who may be having this problem...seems like this
is something they should be doing on their end!!!

>Dear Sir/Madam,
>
>We are sorry that you are having problems with your new ASUS motherboard (MB).
>
>The general categories that usually cause a setup to fail or cause system instability are:
>1) CONFIGURATION ERRORS
>2) EXCESSIVE HEAT
>3) INCOMPATIBLE or DEFECTIVE MEMORY
>4) INSUFFICIENT POWER or DIRTY POWER
>5) EMI/RFI OR OTHER GROUNDING PROBLEMS
>
>For the following tests, please keep the MB out of the case and set up on a n! on-static, non-conductive surface. This will eliminate most EMI, RFI, or other grounding problems (5). Some of the following suggestions have been given before. If so, please double check them!
>
>Lets start by making sure the board is set back to factory defaults. The factory defaults are our engineers "failsafe" settings and will eliminate the possibility that this is some setup or configuration error.
>
>Please simplify the system and install ONLY the essential components. This will eliminate other sources of error and will allow us to concentrate on the minimal components. Once we stabilize the system, we can add the extra components and see if they cause the error.
>
>Starting with JUST the MB out on the bench or static free work surface, please attach ONLY the following to the MB:
>
>A) A known good Power Supply Unit (PSU) that is rated for the power consumption of the system.
>B) The CPU, heatsink and fan and proper thermal transfer compound. ! Please install the HS & F according to the CPU manufacturer's recomme ndations. Also check http://www.asus.com/support/cpusupport/cpusupport.aspx to verify that your board will properly support the CPU that you have. This link will list the minimum BIOS and PCB version that you must have to PROPERLY support your CPU.
>C) 1 stick of known good MEMORY that is compatible with the memory controller on the board.
>D) A known good VGA CARD (or use the MB's onboard VGA). Please verify the VGA card is compatible with the slot it is used in. Please see http://www.ertyu.org/~steven_nikkel/agpcompatibility.html for more information. Please attach a known good monitor. Verify that it's brightness & contrast and power controls are set do that it will display a video signal.
>E) A CHASSIS SPEAKER to the PANEL connector. If your MB has the VOCAL POST feature, please also attach a working set of speakers or headphones to the LIME GREEN audio connector to the boards onboard sound. Verify the speakers are powered on and turned up!
>F) You can at! tach the system's power switch to the PWR connector on the PANEL connector or use a flat blade screwdriver or some other conductive object to "JUMP" the PWR header momentarily to jump start the system. Please keep in mind that if your PWR switch is defective, it will keep the system from POSTING.
>G) A known working KEYBOARD.
>
>At this point, please remove the AC power cord from the PSU, remove the CMOS BATTERY, and short the CLRTC pins or solder points for 15 seconds. This procedure is detailed in your manual.
>
>Once the system has POSTED and displays a video image on the screen, please enter your BIOS SETUP and load the setup defaults. Set your BOOT order and SAVE & EXIT.
>
>Make sure the system reboots. After it POSTS, you will see a message stating it cannot find a boot device. Please power down and connect one hard drive, and a CDROM drive (and floppy drive if you need to load RAID drivers) and a mouse. Please use one drive per cable during the te! st. For PATA devices, please jump as CABLE SELECT and use an UDMA cab le. Connect the BLUE connector to the MB and the BLACK connector to the drive.
>
>Please attempt to install your operating system.
>Make sure you have a FRESH install of your OS on THIS motherboard and that the drive was partitioned and formatted on this motherboard. Please see http://www.asus.com/support/download/download.aspx to download the latest drivers and software for your ASUS product. Make sure that you install the most recent drivers in the following order:
>1) Chipset/Motherboard drivers (Example, VIA 4 in 1's for VIA chipsets, Intel INF and Application Accelerator for Intel chipsets, Etc.) Do this BEFORE loading any other driver!
>2) Latest version of Direct X.
>3) Latest Video Card drivers.
>4) SCSI/ATA drivers
>5) Lan/NIC drivers
>6) Modem drivers, then any other drivers
>7) Finally, install sound card drivers last.
>
>If you encounter errors with the above configuration please document the exact error message and at what point it! happens.
>
>1) CONFIGURATION ERRORS
>The above suggestions will eliminate this is a possibility.
>
>
>Best Regards,
>
>Jeremy
>ASUS Technical Support
>
>*** Please include all Previous emails to our Technical Support Staff so that we can better assist you with your ASUS Products. ***
 

Paul

Splendid
Mar 30, 2004
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In article <dlt9d158phd7idmknbam1vhlndgg7ivh3n@4ax.com>, Pilot
<pilot@bellNOSPAMair.net> wrote:

> nospam@needed.com (Paul) wrote:
>
>
> >You left one possibility out in your testing. The port on
> >the camera is dead. Have you tried the camera on another
> >computer ? Also, have you run the model number of your
> >camcorder through Google - perhaps there is a known
> >problem with the port.
> >
> >Firewire ports can be damaged just in normal use. This is
> >the only web page I know of, that tries to catagorize all
> >the ways they can fail. (Even if your mobo Firewire failed,
> >I would have expected one of those PCI cards to work.)
> >
> >http://www.wiebetech.com/pressreleases/FireWirePortFailures.htm
> >
> > Paul
>
>
> Here is the response from ASUS Tech Support for any who may be
> having this problem...seems like this
> is something they should be doing on their end!!!
>
> >Dear Sir/Madam,
> >
> >We are sorry that you are having problems with your new ASUS
> >motherboard (MB).
> >
<<snipped Jeremy's canned "cardboard test" suggestion>>
> >
> >Best Regards,
> >
> >Jeremy
> >ASUS Technical Support
> >

What is a bit puzzling about some of these problems, is with
cameras, they generally have a 4 pin connector on their end.
And the computer has a 6 pin connector on its end. The computer
end is VP/VG (power pair), TPA+/-, TPB+/- (data pairs). The
camera generally doesn't have the VP/VG, and the camera
has to provide its own power during the transfer. If the camera
was run with an AC adapter (wall wart), you would think there
would be sufficient isolation via the transformer in the adapter,
to avoid any kind of power related problem.

If connecting a 6 pin to a 6 pin device, a poorly implemented
interface on VP/VG can result in excess current flow between
devices. The Asus end probably has a fuse, so that should prevent
the computer PSU from becoming a "weapon of mass destruction".

I would expect some problems could be caused if VP makes contact
before the data pairs, and the data pins become reverse biased.
A good connector design, where some of the pins make contact
before the others, plus tight enough mechanical tolerances to
prevent accidental contact possibilities, should greatly reduce
port destruction. That leaves electrostatic discharge, and as long
as the user is prevented from touching the data pins in normal
use, that should go a long way to preventing a problem.

I'm assuming in your case, that you've been using the motherboard's
own Firewire connector, and not the connector that comes on the
bracket. With those motherboard headers, it is always possible you
could hook up the bracket wrong (off by one pin kind of thing),
and it would be much easier to damage things that way, than by
using the Firewire connector on the I/O stacks.

About the only other test methods I can think of, to test an
interface like this:

1) Connect two computers via their Firewire ports. There is
an option for Firewire networking, where two computers can
be connected together, and that functions in place of
Ethernet. This article describes some of the fun.

http://www.tomshardware.com/howto/20040823/firewire-04.html

2) In hardware-land, some devices are tested in the lab by doing
a "loopback test". In this case, you would take a Firewire
connector, and connect TPA+/- to TPB+/-. Then, the tough
part, would be finding special software, to test that a signal
sent on TPA is seen on TPB. I tried a search using loopback
as a keyword, but didn't find any reference to this kind of
thing being possible with Firewire.

I wish I knew of a cheap test device, cheaper than plugging
cameras into the computer's Firewire ports. (I did see a Firewire
based card reader for $45, but that is the cheapest peripheral I've
located so far.) Even Firewire disk drive enclosures are a bit too
expensive to use as test devices.

"Domino" failures do seem to happen, as described here:

http://www.maymay.net/blog/archives/2004/11/02/firewire-failures-spread-like-wildfire

Example of just a few frustrated users:

http://www.camcorderinfo.com/bbs/printthread.php?t=87855&pp=40

Paul
 

pilot

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nospam@needed.com (Paul) wrote:

>
>What is a bit puzzling about some of these problems, is with
>cameras, they generally have a 4 pin connector on their end.
>And the computer has a 6 pin connector on its end. The computer
>end is VP/VG (power pair), TPA+/-, TPB+/- (data pairs). The
>camera generally doesn't have the VP/VG, and the camera
>has to provide its own power during the transfer. If the camera
>was run with an AC adapter (wall wart), you would think there
>would be sufficient isolation via the transformer in the adapter,
>to avoid any kind of power related problem.
>
>If connecting a 6 pin to a 6 pin device, a poorly implemented
>interface on VP/VG can result in excess current flow between
>devices. The Asus end probably has a fuse, so that should prevent
>the computer PSU from becoming a "weapon of mass destruction".
>
>I would expect some problems could be caused if VP makes contact
>before the data pairs, and the data pins become reverse biased.
>A good connector design, where some of the pins make contact
>before the others, plus tight enough mechanical tolerances to
>prevent accidental contact possibilities, should greatly reduce
>port destruction. That leaves electrostatic discharge, and as long
>as the user is prevented from touching the data pins in normal
>use, that should go a long way to preventing a problem.
>
>I'm assuming in your case, that you've been using the motherboard's
>own Firewire connector, and not the connector that comes on the
>bracket. With those motherboard headers, it is always possible you
>could hook up the bracket wrong (off by one pin kind of thing),
>and it would be much easier to damage things that way, than by
>using the Firewire connector on the I/O stacks.
>
>About the only other test methods I can think of, to test an
>interface like this:
>
>1) Connect two computers via their Firewire ports. There is
> an option for Firewire networking, where two computers can
> be connected together, and that functions in place of
> Ethernet. This article describes some of the fun.
>
>http://www.tomshardware.com/howto/20040823/firewire-04.html
>
>2) In hardware-land, some devices are tested in the lab by doing
> a "loopback test". In this case, you would take a Firewire
> connector, and connect TPA+/- to TPB+/-. Then, the tough
> part, would be finding special software, to test that a signal
> sent on TPA is seen on TPB. I tried a search using loopback
> as a keyword, but didn't find any reference to this kind of
> thing being possible with Firewire.
>
>I wish I knew of a cheap test device, cheaper than plugging
>cameras into the computer's Firewire ports. (I did see a Firewire
>based card reader for $45, but that is the cheapest peripheral I've
>located so far.) Even Firewire disk drive enclosures are a bit too
>expensive to use as test devices.
>
>"Domino" failures do seem to happen, as described here:
>
>http://www.maymay.net/blog/archives/2004/11/02/firewire-failures-spread-like-wildfire
>
>Example of just a few frustrated users:
>
>http://www.camcorderinfo.com/bbs/printthread.php?t=87855&pp=40
>
> Paul

Thanks for all your input, Paul. Well, last night I went out and bought a PCMCIA firewire card for
my laptop and tried it with 2 cameras, and nothing. Running XP Pro SP1 on the laptop. So, I am
starting to suspect that something (motherboard port, cable) blew out the diode in both of my
cameras. However, I can still run an external hard drive on the firewire ports on the ASUS MB. I
have tried both the motherboard port, and the bracket port on my tests. I have triple checked that
the bracket is connected properly to the motherboard header and it is.
I have to find a way to see if any of my 2 cameras will work on another system. Since I just moved
a few months ago, don't have any local computer buddies around yet. I might try some computer shops
and see if they can check them for me.

Thanks again for all the input.