Question Packet Loss issues due to hardware?

[ymi04060513]

Hi,

I'm gonna put this into systems because I'm not sure what this topic would be under other than, generally, systems.

So, I've really never had any issues with internet lag, I have a download speed of ~500-700mbps all the time, and I'm connected via ethernet. Right now, I'm playing a game called Rust on a big server, I've played on these types of servers for thousands of hours and never had issues with PING before. I run at 100+ fps all the time, with really no dips, so I am certain it is not FPS lag. What happens, is every 5 or so minutes, sometimes shorter intervals, or longer, is that I disconnect completely, I stop being able to hear the people I'm talking to on discord and I completely freeze in game, my in-game ping counter jumps to upwards of 2000 usually, and I freeze for about 10 seconds.

When I run speedtests, I get my usually 500-700 speed at the very beginning, and slowly I just creep down towards the 500s, then the 400s, and then the 300s, and 200s. And ill start the test with ~700 MBPS and finish with somewhere in the 100s/low 200s.

https://ibb.co/zH9JrZK

^ For example, this is what one of my sppedtest looks like, I sit at 40mbps upload speed, but the graph represents how my download speed changes over the course of the test, sometimes its parabolic in nature, other times its just straight down at a constant loss.

I downloaded and ran PingPlotter, and let it run for about 2 hours and these were the results for the last hour.

https://ibb.co/CHWj4xj

Using there website under the 'reading results,' or similarly named tab, it looks like this is not a problem outside of my Local Network but inside, and likely a hardware issue. I run fantastic latency and [lack thereof] packet loss, until I get hit with this massive red block of packet loss, if anyone is familiar with this, what can I do?

(Heres another, with the destination back to pingplotter, set to 2.5sec intervals)
https://ibb.co/BVvJRVg

 

[COLGeek]

https://ibb.co/18nG9v4

I dont have admin access to my router, im pretty sure my father does, but trying to log in with the stuff on the back of the router is only for setting everything up, and i dont want to unplug, then log in and mess up the network. Ive looked online, and everywhere tells me to go the the google home app, but i cant log into anything from there.

So, there isn't much you can do right now other than live with the issues.

Having access to the router could shed light on how it is configured and how many devices are attached.

Just that picture doesn't help troubleshoot your performance, but does confirm the complexity concern stated earlier.

I am wondering more now about IP space and allocation for all the stuff attached to the network.

 

[ymi04060513]

So, there isn't much you can do right now other than live with the issues.

Having access to the router could shed light on how it is configured and how many devices are attached.

Just that picture doesn't help troubleshoot your performance, but does confirm the complexity concern stated earlier.

I am wondering more now about IP space and allocation for all the stuff attached to the network.

Yeah, I gotcha, it is very frustrating trying to fix something like this with both of my hands tied behind my back but it is what it is. Thank you for your help nonetheless.

 

[bill001g]

You have much more "stuff" in your network than I originally suspect.

I would run your ping tests a couple times more to confirm it is losing it to the router. This is fairly rare so you want to be sure it is not some random thing before you spend lots of time troubleshooting.

So first I am going to guess your network is wired like this.

modem/ont----nest router---switch----nest remote----your pc.

Now if it goes

modem/ont--nest router---wifi--nest remote---your pc.

Then you are actually running on wifi and wifi has all kinds of random issue.

If you actually have ethernet all the way you can try to eliminate some things.

Best if you could pick your pc up and plug it directly into the router or better the modem. A very long ethernet cable would accomplish the same.

So if you can't then you have to use the in wall cables which you hope is not the issue. We work backward removing 1 device at time. First remove the nest device that your pc is plugged into. Plug your pc into the wall or where ever the nest gets it network from. This likely means you are now plugged directly into the switch. To eliminate other devices in your house as the cause I would now unplug the switch from the router and take the cable that goes from your pc to the switch and plug it into the router. You could also plug the cable into the modem but it is more likely the problem is another device in the house rather than the router.

Your house network appears complex so lots of testing to find out where the issue really is.

 

[ymi04060513]

You have much more "stuff" in your network than I originally suspect.

I would run your ping tests a couple times more to confirm it is losing it to the router. This is fairly rare so you want to be sure it is not some random thing before you spend lots of time troubleshooting.

So first I am going to guess your network is wired like this.

modem/ont----nest router---switch----nest remote----your pc.

Now if it goes

modem/ont--nest router---wifi--nest remote---your pc.

Then you are actually running on wifi and wifi has all kinds of random issue.

If you actually have ethernet all the way you can try to eliminate some things.

Best if you could pick your pc up and plug it directly into the router or better the modem. A very long ethernet cable would accomplish the same.

So if you can't then you have to use the in wall cables which you hope is not the issue. We work backward removing 1 device at time. First remove the nest device that your pc is plugged into. Plug your pc into the wall or where ever the nest gets it network from. This likely means you are now plugged directly into the switch. To eliminate other devices in your house as the cause I would now unplug the switch from the router and take the cable that goes from your pc to the switch and plug it into the router. You could also plug the cable into the modem but it is more likely the problem is another device in the house rather than the router.

Your house network appears complex so lots of testing to find out where the issue really is.

Understood, so i brought my computer down into the basement, and plugged it directly into the netgear modem, and within a minute had pingplotter show me three of the common lag walls ive been getting, and then i ran the cmd prompt router IP and 2nd hop of tracert 8.8.8.8 IP. They both showed me request time outs pretty commonly. With both of them having lost packets in less than 50 sent and received.

Since i plugged this directly into my netgear modem, there really isnt any further back that I can right? This is essentially the first terminal of the train, and to go to the trainyard where the train takes off from, would be to contact the ISP? Or is there further back i could go? The only other thing I could do is to unplug the router wire which runs to the modem, and plug that directly into my PC, there we could see if the issue still occurs, it is what it is, it could be the router, which i really wouldnt be able to do anything about until my parents are home in 6 days, or the ISP cable.

But if i do this and it does fix it, could that mean that the netgear modem itself is the issue?

 

[bill001g]

So is the box on the right side of the photo that has the coax cable going into it a netgear that you plugged into. Or did you plug into the netgear switch.

After looking a bit closer at the photo things just become more complex it appears. The device I though was a simple modem has 2 ethernet cables connected. Since the ISP will only give you one IP address that device must be a router.

What now don't understand is how this is working since I think you said you were using a google nest router. BUT the pingplotter you posted does not show 2 routers in the path since hop 2 latency is too high even at the minimum to be inside your house.

This thread is very long and I sometimes get confused by similar posts. You did say that you saw issues on a completely different machine so that should eliminate a hardware issue on your machine.

If you are plugging into the box with the coax cable I would remove the second ethernet cable while you are testing. If that box is a modem/router and you get ping issues to the router ip then you start to suspect the router hardware. You can not update firmware in modem/router even if you own it the ISP does all that. If that box is just a modem, which is strange with 2 ethernet ports, then the first hop in the trace should be the ISP router in their office. It should be the same address as you blocked out in hop 2 of your pingplotter.

 

[ymi04060513]

So is the box on the right side of the photo that has the coax cable going into it a netgear that you plugged into. Or did you plug into the netgear switch.

After looking a bit closer at the photo things just become more complex it appears. The device I though was a simple modem has 2 ethernet cables connected. Since the ISP will only give you one IP address that device must be a router.

What now don't understand is how this is working since I think you said you were using a google nest router. BUT the pingplotter you posted does not show 2 routers in the path since hop 2 latency is too high even at the minimum to be inside your house.

This thread is very long and I sometimes get confused by similar posts. You did say that you saw issues on a completely different machine so that should eliminate a hardware issue on your machine.

If you are plugging into the box with the coax cable I would remove the second ethernet cable while you are testing. If that box is a modem/router and you get ping issues to the router ip then you start to suspect the router hardware. You can not update firmware in modem/router even if you own it the ISP does all that. If that box is just a modem, which is strange with 2 ethernet ports, then the first hop in the trace should be the ISP router in their office. It should be the same address as you blocked out in hop 2 of your pingplotter.

Is it possible that the packet loss I'm experiencing could be caused by using too much data over the last month? I'm not really sure when my data month starts and ends, but I've learned that somehow, we have used 13TB of data this month. Im really not sure how this is possible, sure my family uses a lot of data but that figure is ridiculous, and kind of hard for me to believe.

 

[COLGeek]

Is it possible that the packet loss I'm experiencing could be caused by using too much data over the last month? I'm not really sure when my data month starts and ends, but I've learned that somehow, we have used 13TB of data this month. Im really not sure how this is possible, sure my family uses a lot of data but that figure is ridiculous, and kind of hard for me to believe.

No. I wouldn't think so.

 

[ymi04060513]

No. I wouldn't think so.

Gotcha, well, my dad is gonna be home in a couple of days and at this point it is a him problem and not a me problem, lol. He seems to believe that there is no issue because theres no 'slowness/disconnect' on his end. So when he's back and actually able to access the information that I'm not able to, then we'll see whats up. I will inform you guys what the issue was when we find out, thank you.

 

[COLGeek]

With all of the wireless devices and internals hops, I'm not surprised that you are having such issues. As previously discussed, the complexity of this network is surely contributing to the outcomes.

Cleaning some of that up may help.