Question Packet Loss + Lag spikes when playing any video games.

[Rocokuki]

Hi guys im having issue with my internet and i have stable ping of 17ms to 23ms constantly for games like valorant,cs2 and others. The issue is that i expernice really bad lag spikes or packet loss every few mins. i have google fiber as my provider.

here are the tests ive ran:

"ping 8.8.8.8"

"tracert 8.8.8.8"

"pathping 8.8.8.8"

C:\Users\29503>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=15ms TTL=58
Reply from 8.8.8.8: bytes=32 time=17ms TTL=58
Reply from 8.8.8.8: bytes=32 time=15ms TTL=58
Reply from 8.8.8.8: bytes=32 time=15ms TTL=58

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 17ms, Average = 15ms

C:\Users\29503>tracert 8.8.8.8

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.1.1
2 * 3 ms 3 ms 10.26.1.67
3 * * * Request timed out.
4 * * * Request timed out.
5 18 ms 15 ms 16 ms 23-255-224-120.mci.googlefiber.net [23.255.224.120]
6 14 ms 14 ms 15 ms 72.14.213.236
7 18 ms 16 ms 15 ms 108.170.243.193
8 21 ms 17 ms 16 ms 142.251.60.15
9 21 ms 19 ms 16 ms dns.google [8.8.8.8]

Trace complete.

C:\Users\29503>pathping 8.8.8.8

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:
0 Cloud.lan [192.168.1.221]
1 192.168.1.1
2 * 10.26.1.67
3 * * *
Computing statistics for 50 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Cloud.lan [192.168.1.221]
0/ 100 = 0% |
1 4ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
100/ 100 =100% |
2 --- 100/ 100 =100% 0/ 100 = 0% 10.26.1.67

Trace complete.
-----------------
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=137ms TTL=58
Reply from 8.8.8.8: bytes=32 time=15ms TTL=58
Reply from 8.8.8.8: bytes=32 time=148ms TTL=58
Reply from 8.8.8.8: bytes=32 time=16ms TTL=58
Reply from 8.8.8.8: bytes=32 time=64ms TTL=58
Reply from 8.8.8.8: bytes=32 time=416ms TTL=58
Reply from 8.8.8.8: bytes=32 time=419ms TTL=58
Reply from 8.8.8.8: bytes=32 time=384ms TTL=58
Reply from 8.8.8.8: bytes=32 time=404ms TTL=58
Reply from 8.8.8.8: bytes=32 time=415ms TTL=58
Reply from 8.8.8.8: bytes=32 time=373ms TTL=58
Reply from 8.8.8.8: bytes=32 time=381ms TTL=58
Reply from 8.8.8.8: bytes=32 time=342ms TTL=58
Reply from 8.8.8.8: bytes=32 time=369ms TTL=58
Reply from 8.8.8.8: bytes=32 time=297ms TTL=58
Reply from 8.8.8.8: bytes=32 time=409ms TTL=58
Reply from 8.8.8.8: bytes=32 time=267ms TTL=58
Reply from 8.8.8.8: bytes=32 time=324ms TTL=58

 

[bill001g]

Looks like you have a intermittent issue.

The first ping you did to 8.8.8.8 has no issue. The second one is getting large latency spikes.

The first one may not have run long enough to have issues.

Although testing to 8.8.8.8 does show you have issue you have 2 problems. First the ISP will blame google (ie 8.8.8.8). Next the ISP does not promise any minimum latency number...you actually want packet loss rather than delay. The ISP will fix packet loss.
Hard to say why pathping does not work but your next step is to manually do that.

Your next step is to let constant ping run to your router (should be 192.168.1.1) and the ISP first router (should be 10.26.1.67)

You should never see loss to your router if it does it is likely something in your pc. Make sure you test on ethernet if you are using wifi you will get random latency spikes.

I am going to bet you get loss to 10.26.1.67. The trace saw some loss but this doesn't mean much because it did not run long enough and you always get some tiny amounts of loss. If you get 100% loss and it does not respond at all then it gets messy because the ISP has rigged their router to not respond to ping which makes testing very hard.

If you get loss to the ISP router call the ISP it is almost always some issue with the wire coming to your house. If you only get high latency but no loss check that you are not overloading your ISP connection. Check both the upload and download. This is highly unlikely if you have a fast internet connection say over 100mbps but you never really know when microsoft decides to hog your internet to download their silly updates.

High latency generally means a overloaded connection. Even if you are not overloading your bandwidth the connection between your house and the first ISP router is shared with your neighbors. This is very uncommon on modern internet but technically it is still possible. The ISP will never admit they oversold their network and it is a massive cost to run more cables/fiber to increase the bandwidth.