Hey everyone, im posting here as my last resort to an issue i've been having for a few months.
Every evening, starting at about 7pm, i get packet loss anywhere from 3-7%, affecting any game i play. I have had 2 techs from my ISP come out, and they said everything looked good; SNR is great, speeds and latency are good, our node isnt under a huge load, jitter is low.
I'm not super handy at this sort of thing, but we recently had a family member move in who competes in e-sports tournaments and this is affecting them, so i would like to try and remedy it. If you need additional info, please let me know.
I have replaced all the cables to the modem and router, replaced the ethernet from my desktop. Modem is a motorola mb8600. I have bought a new router (currently using an ASUS AC2900) and previously was using a tplink archer ax10. Both experienced this same problem.
We have 800mb cable internet. ISP says they dont throttle. There is 1 desktop (wired), 2 phones, 1 macbook, and 1 tv on the device list. I get the packet loss even if im just connected directly to the modem. Packet loss seems to go down upon router reboot for a short while.
Again, i dont know if any of this is useful, and if not, please let me know what i need to do testwise and ill happily do them. Thank you!
Every evening, starting at about 7pm, i get packet loss anywhere from 3-7%, affecting any game i play. I have had 2 techs from my ISP come out, and they said everything looked good; SNR is great, speeds and latency are good, our node isnt under a huge load, jitter is low.
I'm not super handy at this sort of thing, but we recently had a family member move in who competes in e-sports tournaments and this is affecting them, so i would like to try and remedy it. If you need additional info, please let me know.
I have replaced all the cables to the modem and router, replaced the ethernet from my desktop. Modem is a motorola mb8600. I have bought a new router (currently using an ASUS AC2900) and previously was using a tplink archer ax10. Both experienced this same problem.
We have 800mb cable internet. ISP says they dont throttle. There is 1 desktop (wired), 2 phones, 1 macbook, and 1 tv on the device list. I get the packet loss even if im just connected directly to the modem. Packet loss seems to go down upon router reboot for a short while.
Again, i dont know if any of this is useful, and if not, please let me know what i need to do testwise and ill happily do them. Thank you!
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