Paying for 105 mbps but only getting 5mbps is this normal?

[farryknight]

So, I pay for 105 down and 20 up but I'm only getting 5 down and 10 up. I'm not sure what to do because this problem has been going on for a very long time now. I've called them before and they said wireless connection degrades the connection. I don't think wireless connection can degrade a connection this badly. I've used ethernet before but I still only got 30 mbps and 15 up. I'm afraid that if I downgrade that my speeds will go further down. I could really use your guys' help on this one.

 

[sna]

So, I pay for 105 down and 20 up but I'm only getting 5 down and 10 up. I'm not sure what to do because this problem has been going on for a very long time now. I've called them before and they said wireless connection degrades the connection. I don't think wireless connection can degrade a connection this badly. I've used ethernet before but I still only got 30 mbps and 15 up. I'm afraid that if I downgrade that my speeds will go further down. I could really use your guys' help on this one.

do you have a link to your ISP offers ?

 

[tech-wreck]

is virgin media your ISP? they can offer cable that performs like ADSL, and sometimes it's like dial-up...

 

[USAFRet]

1. Yes, wireless can degrade it that bad. Eve all the way to ZERO.
2. What are you using to test this 'speed'. the only thing that really counts is wired, testing at speedtest.net.

 

[tical2399]

So, I pay for 105 down and 20 up but I'm only getting 5 down and 10 up. I'm not sure what to do because this problem has been going on for a very long time now. I've called them before and they said wireless connection degrades the connection. I don't think wireless connection can degrade a connection this badly. I've used ethernet before but I still only got 30 mbps and 15 up. I'm afraid that if I downgrade that my speeds will go further down. I could really use your guys' help on this one.

What modem, router and wireless cards do you have? I have the 105 plan from Comcast and I get about 116 down and 24 up on wired.

The wireless living room pc gets about between 95 to 110 down and 18 to 24 up

 

[farryknight]

So, I pay for 105 down and 20 up but I'm only getting 5 down and 10 up. I'm not sure what to do because this problem has been going on for a very long time now. I've called them before and they said wireless connection degrades the connection. I don't think wireless connection can degrade a connection this badly. I've used ethernet before but I still only got 30 mbps and 15 up. I'm afraid that if I downgrade that my speeds will go further down. I could really use your guys' help on this one.

do you have a link to your ISP offers ?

I have comcast so I'm not sure where exactly I can see the deal without logging in to my account.

 

[farryknight]

So, I pay for 105 down and 20 up but I'm only getting 5 down and 10 up. I'm not sure what to do because this problem has been going on for a very long time now. I've called them before and they said wireless connection degrades the connection. I don't think wireless connection can degrade a connection this badly. I've used ethernet before but I still only got 30 mbps and 15 up. I'm afraid that if I downgrade that my speeds will go further down. I could really use your guys' help on this one.

What modem, router and wireless cards do you have? I have the 105 plan from Comcast and I get about 116 down and 24 up on wired.

The wireless living room pc gets about between 95 to 110 down and 18 to 24 up

I have the comcast provided modem/router thing and I have that exact same 105 plan, how do you get such high speeds?

 

[farryknight]

1. Yes, wireless can degrade it that bad. Eve all the way to ZERO.
2. What are you using to test this 'speed'. the only thing that really counts is wired, testing at speedtest.net.

I tested wired at speedtest.net and got 30 down 15 up, wireless I got 5 down and 15 up

 

[Solandri]

Wifi speed tests are worthless for diagnosing a problem because they're dependent on interference, distance from the wifi router, and (for b and g networks) the speed of the slowest device on your network. 5-7 Mbps is not outlandish for a 802.11g network in a crowded environment.

You really have to test plugged in with a physical ethernet cable. 30 Mbps indicates a problem, but it could be with your computer and not the network. Ask some friends with laptops with ethernet ports to come over and help you test. Or if you've got a laptop with ethernet port, take it over to a friend's house and test there. Normal ethernet should top out at 100 Mbps or 1000 Mbps.

Also try several different speedtest sites (Google will give you a good list).

Your router may be having problems as well. Have you tried testing with your computer plugged directly into your ISP's modem?

 

[tical2399]

So, I pay for 105 down and 20 up but I'm only getting 5 down and 10 up. I'm not sure what to do because this problem has been going on for a very long time now. I've called them before and they said wireless connection degrades the connection. I don't think wireless connection can degrade a connection this badly. I've used ethernet before but I still only got 30 mbps and 15 up. I'm afraid that if I downgrade that my speeds will go further down. I could really use your guys' help on this one.

What modem, router and wireless cards do you have? I have the 105 plan from Comcast and I get about 116 down and 24 up on wired.

The wireless living room pc gets about between 95 to 110 down and 18 to 24 up

What wifi card do you have?

I have the comcast provided modem/router thing and I have that exact same 105 plan, how do you get such high speeds?

 

[sna]

1. Yes, wireless can degrade it that bad. Eve all the way to ZERO.
2. What are you using to test this 'speed'. the only thing that really counts is wired, testing at speedtest.net.

I tested wired at speedtest.net and got 30 down 15 up, wireless I got 5 down and 15 up

call them and tell them you are getting that speed wired. they should send some one to check.

 

[farryknight]

1. Yes, wireless can degrade it that bad. Eve all the way to ZERO.
2. What are you using to test this 'speed'. the only thing that really counts is wired, testing at speedtest.net.

I tested wired at speedtest.net and got 30 down 15 up, wireless I got 5 down and 15 up

call them and tell them you are getting that speed wired. they should send some one to check.

Yeah, I heard that if you call the disconnection department or something like that they try to keep you in as a customer so I might try an do that and see if I can get better speeds at the same price.

 

[farryknight]

Wifi speed tests are worthless for diagnosing a problem because they're dependent on interference, distance from the wifi router, and (for b and g networks) the speed of the slowest device on your network. 5-7 Mbps is not outlandish for a 802.11g network in a crowded environment.

You really have to test plugged in with a physical ethernet cable. 30 Mbps indicates a problem, but it could be with your computer and not the network. Ask some friends with laptops with ethernet ports to come over and help you test. Or if you've got a laptop with ethernet port, take it over to a friend's house and test there. Normal ethernet should top out at 100 Mbps or 1000 Mbps.

Also try several different speedtest sites (Google will give you a good list).

Your router may be having problems as well. Have you tried testing with your computer plugged directly into your ISP's modem?

Definitely not my computers fault, it's a brand new computer from this year and is a gaming PC of all things. I have 802.11ac internet so N internet is not a problem. Yeah the 30mbps was with a physical gigabit ethernet port. I've tried the most trusted speed test, testmy.net and it also gave me 4 mbps actually. I know it's comcast bending me over but I've never heard of such a big *. I wish I had another internet provider but comcast has a monopoly in my area. I have frontier but it's DSL and god knows how the * bad that can be. So, I'm really confused as to what to do right now but I might just call them threatening to leave and try to get a better deal at the same price or at least tell them to guarantee my speeds so I don't leave.

 

[USAFRet]

If you're paying for 105, and only getting 30 from a wired connection....call them and have a tech come out.

Don't threaten to leave, don't yell...just have someone come out and see what the issue is.

(and watch the language, please)

 

[farryknight]

If you're paying for 105, and only getting 30 from a wired connection....call them and have a tech come out.

Don't threaten to leave, don't yell...just have someone come out and see what the issue is.

(and watch the language, please)

By threaten I meant like just telling them that I would leave if they don't fix the problem. I would have someone come out and check the issue but 2 guys have come before and they just said that it says that I'm getting 105 mbps on their end so there must not be a problem and it must be an issue with my devices. I've already confirmed that it's not. Sorry about the language