Hello! So unfortunately this isn't my computer I'm having issues with but rather the one that's in my family home that isn't my own, so no ease of access =(. However I'm visiting for my mothers b day tomorrow and hoping i can fix this issue for her as my gift. I don't have to much information but basically the PC will boot just fine but once i get past the login screen the screen stays black. I CAN access the ctrl/alt/delete menu however. The only error I receive is related to ASUS suite I believe, and also something about Dipawaymode? I took a screenshot but lost it somehow. What i HAVE tried so far to fix is changing the HDMI cable the PC is connected to, switching the display input from MB to GPU and vice versa, changing the boot sequence, resetting the CMOS battery, unseating the RAM and switching docks, closing most program related to the error from task manager, windows troubleshoot/repair tool from early startup/safemode?
I suspect the issue could be related to a driver issue but i don't have access to update anything because i can't do anything but use the task manager =(. I DO have access to the command prompt as well but don't have much experience with it. Ideally i wish to fix this issue for her tomorrow so if you all could possibly give me a list of things i can try to fix the problem that i haven't already attempted I would GREATLY appreciate it.
I suspect the issue could be related to a driver issue but i don't have access to update anything because i can't do anything but use the task manager =(. I DO have access to the command prompt as well but don't have much experience with it. Ideally i wish to fix this issue for her tomorrow so if you all could possibly give me a list of things i can try to fix the problem that i haven't already attempted I would GREATLY appreciate it.