PC crash while playing gane, reboot and no more gpu!

marioro123

Prominent
Oct 27, 2017
2
0
510
Hello guys, I have a big problem: I was playing Ultimate Battle Simulator (but I suppose it's not the cause of the problem) and pc rebooted and then no longer detected gpu, no display from the card (I needed to plug the HDMI in the mobo), I couldn't open AMD Crimson because "no hardware detected". I tried DDU uninstall in safe mode, tried to reinstall and got error "no hardware detected". I tried a manual install but "windows thinks you have the best driver" (microsoft display adapter), I tried to reseat the card, tried to change psu cable, tried to clean up everything from dust, tried to go in BIOS and PEG was setted (not IGD), I tried to update BIOS to the latest version manually, I tried to reset the COMOS using a jumper.

The conditions are these: the card is lights up, led and fans on, if I disconnect it from mobo the pc don't reboot, but with the old BIOS the pc rebooted (so I think the mobo detects it), when I unplug the card just from mobo it lights down (I think it's normal), the card is correctly powered (I use the same cables since I bought it and always worked), I reseated the card and heard the "clack", neither in the BIOS and in the device manager (or gpu-z or all other software) I can see the card. I uninstalled every driver (the Intel driver of the cpu graphic) but the gpu is not detected.

xfx gtr rx 480 8gb
msi h170m pro-vdh
intel core i5 6500
g.skill 2x4gb 2133Mhz
beQuiet pure power 9 500w

Sorry for the bad english :D I can't try it in another pc or try another card in this PC and my mobo has just 1 pci-e
 

marioro123

Prominent
Oct 27, 2017
2
0
510


Is 10 moths old and can't try the card in another pc.