Question PC crashes after GPU is stressed with playing a video game.

[Deeldoos]

Hello everyone! My PC has this problem when I`m playing EA FC 25 or other big GPU usage video games it crashes.

Problem:
When playing a game like EA FC 25 my PC works perfectly, no stutters, no lag, just nothing. But then out of nowhere it just freezes, my whole PC just freezes. Then the sound stops after a few seconds. I always close every running app that uses the GPU. But even after closing everything it still crashes. Sometimes it even reboots automaticly like there was no problem. I have a event file from event viewer.

What I did trying to solve it, I tried:

• running the game with no background usages but Discord.
• updating/reinstalling the drivers with the Geforce experience app, and with the online driver files.
• simply just unplugging the PSU
• Resetting/Updating the BIOS
• Updating windows

Here are my speccy and eventviewer files: https://filebin.net/aktld3jfq7ulq84b
The event viewer is from the first boot today - boot after crash

This is the PC I have, I'ts a pre-build, I have a really hard time figuring out every component that's in my PC because the site only states the most important things 🙁
I have no idea what to do next!

 

[Lutfij]

Welcome to the forums, newcomer!

I see you have 4 sticks of ram in your build, can you please look at the PCB revisions for both ram kits(assuming you have 2 ram kits in use, bought one after the other)? Speccy doesn't tell us what the make and model of the PSU is, nor it's age. Please add that.

I misread, you have two sticks of ram, not 4, although you have 4 slots of ram on your motherboard. Is D.O.C.P/X.M.P enabled in BIOS?

 

[Deeldoos]

Thanks for the response!

I see you have 4 sticks of ram in your build

I only have 2 ram sticks of 16gb from Corsair

model of the PSU

I have a prebuild, i edited the post with a link to the prebuild.. I can't find the PSU model/age. Is there anyway to do that?

 

[Lutfij]

I only have 2 ram sticks
Yes, I misread the speccy info which is why I struck it out on my post but added one more question, please look.

I have a prebuild, i edited the post with a link to the prebuild.. I can't find the PSU model/age. Is there anyway to do that?
I found that info once I went looking for the motherboard version. When was the prebuilt purchased? You can look for the PSU in your case and pass on a picture of the stickered info found atop or on the side of the PSU. Host your images on a site like Imgur or their ilk and then pass on a link for us to see.

 

[chillhouse1]

try chkdsk, Type cmd (or command prompt) in the search box in your taskbar. Right-click Command Prompt and select Run as Administrator. Type chkdsk and hit Enter, also run memorytest

 

[Deeldoos]

Is D.O.C.P/X.M.P enabled in BIOS?

DOCP is set to auto can’t find XMP

When was the prebuilt purchased? You can look for the PSU in your case and pass on a picture of the stickered info found atop or on the side of the PSU.

The prebuild was bought on 08/2021, this is the PSU’s only sticker:

https://imgur.com/a/lBnJonZ

View: https://imgur.com/a/lBnJonZ

Type chkdsk and hit Enter, also run memorytest

Did chkdsk found some problems so I did chkdsk /scan then no problems found according to windows. Will do memtest tomorrow.

I opened my PC and checked the GPU connections also and didn’t found a broken contact or a loose cable.