Question PC crashing only when playing BG3?

Sep 8, 2023
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Hi, I've recently been plagued by this particular issue that occurs only when I play Baldur's Gate 3 and no other game.
Both my screens go dark and I cannot do anything, and in some occasions people on discord can still hear me and I hear them. When the crash happens I have to force shut down my pc and then boot it up again. I'm not super tech savvy and in conversation with some friends, I ended up upgrading/replacing some parts of my PC, however the crashing still continues. Initially I thought it could be shutting itself down because of overheating so I bought a water cooler but unfortunately that didn't help much. I ran a GPU stress test earlier today and it was fine, but when I tried running a CPU stress test using Prime95, the same crash happened again at some point.

At this point I feel very defeated and I feel like I'll have to replace each component in my pc until the problem fixes itself, so any help is more than welcome.

CPU: AMD Ryzen 5 5600x
MOBO: Gigabyte Aorus Elite v2
GPU: Nvidia geforce rtx 3070
RAM: 2x32gb 1200mhz
PSU: Corsair hx 750
Nzxt Kraken Elite 360

Small edit: There are a few occasions where I can play BG3 for a few hours some evenings without any crashes at all, but those are truly rare. I'd say that 8/10 times my PC just crashes
 
Sep 8, 2023
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Game issue. Wait for devs to release update/hotfix.

Plenty of topics out there where people have issue with Baldur's Gate 3. One of the recent ones;
link: https://forums.tomshardware.com/threads/bsod-random-restarts-but-not-overheating.3816889/
With a possible fix at the end.
Oh I had no idea it was a game issue thing. I never got any blue screens or anything, just screens going dark/pc restarting.
Like I said, I'm not super tech savvy so I'm just wondering, if it's a game related issue why did I experience the same type of crash when stress testing my CPU? Thanks in advance! ❤️
 

Aeacus

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I'm just wondering, if it's a game related issue why did I experience the same type of crash when stress testing my CPU?
To validate CPU stability, bench it with two other programs as well; CinebenchR and AIDA64. Prime95 is torture program and can crash any system, depending which settings/tests you're using.
 
Sep 8, 2023
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Small update: I'm now experiencing the same type of crash while playing other games as well, ones that I didn't have a problem with before. Send help T_T
 

Aeacus

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Send help T_T

HX750 is relatively old model. How old the PSU is? And was it bought new or used/refurbished?

Both my screens go dark

What Event Viewer says at that time when screens go dark? (Check the log post-reboot.)

Also, what SFC /scannow says?

When screens go dark, try the following key combo: Win + Ctrl + Shift + B
This resets graphical drivers and if image comes back, we can narrow it down considerably.

Oh, what changed within PC since you made this topic?

There are plethora of additional things to try, but these suffice for now.
 
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Sep 8, 2023
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HX750 is relatively old model. How old the PSU is? And was it bought new or used/refurbished?
I've actually purchased that PSU 3 days ago, completely new. Before that, I've had a 850w Kolink bronze 80 PSU, so I wanted to swap in case it was a power issue and got this one with plat 80.

What Event Viewer says at that time when screens go dark? (Check the log post-reboot.)

Also, what SFC /scannow says?

I've dumped some screenshots as well as the log from the scan. I'm not fully sure what I'm looking for tho, so I just looked at errors mostly. I literally just experienced a crash 20 mins ago where my PC actually restarted itself this time, and the last two screenshots in that folder are errors from about 2 minutes after the crash happened.

I haven't changed almost anything, the one thing is that I took out my HDD and am using it externally and my steam (the program, not the games themselves) is installed on that drive.
 

Aeacus

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All-in-all, issue is either software or hardware. At 1st, i suspected software issue, but now i'm leaning towards hardware issue.

Before that, I've had a 850w Kolink bronze 80 PSU
For how long was that unit in service and was it bought new or used/refurbished? :unsure:

Btw, Kolink KL-850 doesn't look good. Plenty of red flags with this unit. :heink:

where my PC actually restarted itself
Random reboots or shutdowns are mostly caused by 2 issues:
1. CPU/GPU overheats and to prevent any damage, system shuts down.
2. PSU fails to deliver enough power to the GPU or fails to keep smooth enough voltage for PC's operation.

So, what are your CPU/GPU temps? Both on idle and under load?

Edit: Btw, the log file doesn't exist on the Stash site. Sure, i can get to the part where it says Download, but once i click on it, to download the log, site gives me "404 not found" error.

Edit 2:
and the last two screenshots in that folder are errors from about 2 minutes after the crash happened.
Have you OC'd your CPU using AMD Ryzen Master software? If so, remove all and every CPU OC you have. For good measure, i'd uninstall that 3rd party software as well. Any CPU OC should be done directly from BIOS. Don't use corner cutting software like Ryzen Master, OC Genie, EasyTune etc.

Found this topic where it is confirmed AMD Ryzen Master being the issue of PC restarting + spewing out BSoD;
link: https://community.amd.com/t5/processors/amd-ryzen-master-utilities-crashes-my-pc-when-oc/td-p/565357
 
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Sep 8, 2023
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For how long was that unit in service and was it bought new or used/refurbished? :unsure:

Btw, Kolink KL-850 doesn't look good. Plenty of red flags with this unit. :heink:
Yeah Kolink was my old one, I've upgraded to Corsair now because I've been informed that I should get a better quality PSU. I've had the Kolink one since December I believe? It was also brand new when I bought it.

Random reboots or shutdowns are mostly caused by 2 issues:
1. CPU/GPU overheats and to prevent any damage, system shuts down.
2. PSU fails to deliver enough power to the GPU or fails to keep smooth enough voltage for PC's operation.

So, what are your CPU/GPU temps? Both on idle and under load?

Edit: Btw, the log file doesn't exist on the Stash site. Sure, i can get to the part where it says Download, but once i click on it, to download the log, site gives me "404 not found" error.
Idle both temps range from 45-50ish, and when they're strained the GPU went up to 81, and the CPU would not reach 80, it was in the high 70's, all Celsius.

Also I have no idea how to send you those logs then :c

Have you OC'd your CPU using AMD Ryzen Master software? If so, remove all and every CPU OC you have. For good measure, i'd uninstall that 3rd party software as well. Any CPU OC should be done directly from BIOS. Don't use corner cutting software like Ryzen Master, OC Genie, EasyTune etc.
I have personally never downloaded any software of OCing, nor have I ever done any OCing myself. When I searched for AND Ryzen Master it would pop up in the search on my pc but when I tried to launch it I'd get a "Ryzen Master Driver not installed properly. Driver not installed!" error.
So I reinstalled it to check my stats, then fully uninstalled. I'm kinda confused because I honestly don't even know how I had that software on my pc to begin with since I've not heard of it before (Im veeeeery much so not tech savvy).

image.png
 

Aeacus

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Im veeeeery much so not tech savvy
About this. Question regarding following:
I ended up upgrading/replacing some parts of my PC
Who did the component replacements? :unsure:

Also I have no idea how to send you those logs then :c
There are other sites to use for file transfer but i don't need SFC/ scannow log, since the command itself fixes OS corruption, for the most part.

and when they're strained the GPU went up to 81
Such high temps aren't good for GPU.

Btw, do you have FE or AIB version of RTX 3070?
Also, what is your PC case and how many case fans do you have in it?

I'm kinda confused because I honestly don't even know how I had that software on my pc to begin with since I've not heard of it before
Is your PC DIY or prebuilt? :unsure:

In an event the culprit is some software issue (driver conflict, OS corruption), fixing it is relatively easy: formatting OS drive and making a clean Win installation. This will get rid of all bloatware, software issues and malware (except rootkits). And in terms of fixing the PC, it would be my suggestion prior to component replacement since clean Win install doesn't cost you anything.

I could give you more steps to do software wise or you could go ahead and make a clean Win install. Once clean Win install is done and issues persist, then we can look towards hardware issue.
Now, the last 2 screens you shared were to do with Ryzen Master and it now being gone, should fix your random reboots problem. So, test your PC and look if random reboots are gone. Though, game crashing and BSoD issues could still be present, IF they aren't linked to Ryzen Master.
 
Sep 8, 2023
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I could give you more steps to do software wise or you could go ahead and make a clean Win install. Once clean Win install is done and issues persist, then we can look towards hardware issue.
Now, the last 2 screens you shared were to do with Ryzen Master and it now being gone, should fix your random reboots problem. So, test your PC and look if random reboots are gone. Though, game crashing and BSoD issues could still be present, IF they aren't linked to Ryzen Master.
My brother in law did component replacements for me, he's pretty good at that stuff.

As for the FE/AIB stuff I honestly don't know, this was a used gpu I got from my dad but I'm upgrading to a 3090 soon. I have a Phanteks nv7 case and currently 7 fans inside + the 3 from the cooling. The PC is DIY.

Yesterday I did a full clean Windows reinstall and for some reason that took 6 hours to complete which seems a bit too long to me. However, still crashed after that so it's deffo not the software I believe.
 

Aeacus

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he's pretty good at that stuff.
Have you asked him what he thinks the issue of your PC is? Since he can come on site and do troubleshooting steps with PC, which is far better then we communicating over the forums.

As for the FE/AIB stuff I honestly don't know, this was a used gpu I got from my dad but I'm upgrading to a 3090 soon
FE = Nvidia Founder Edition
AIB = Gigabyte, MSI, Asus etc made aftermarket GPU

AIB GPUs usually don't spike into 80+C under load. FE GPUs in the other hand, are more prone to that.
Trying with 2nd GPU would tell if the issue is with your used RTX 3070 or not.

Oh, if you go with RTX 3090, get a new PSU as well. At least 1kW (1000W) unit, since RTX 30-series are plagued by transient power spikes and RTX 3090 can spike up to 660W, making your 750W PSU way too weak.

I have a Phanteks nv7 case and currently 7 fans inside + the 3 from the cooling.
Oh, that fishbowl case. Fan orientation? And i take that your AIO is top exhaust?

The PC is DIY.
If yours would be prebuilt, it would explain why the Ryzen Master was there (aka bloatware). But for DIY, your brother-in-law must have installed it (partly) to your system since it doesn't come as built-in to Win installation.

Yesterday I did a full clean Windows reinstall and for some reason that took 6 hours to complete which seems a bit too long to me.
Your OS drive is what? You don't have it listed under specs.

However, still crashed after that so it's deffo not the software I believe.
Hardware wise;
* try with 2nd, known to work GPU.
* pop out one of the RAM sticks and use only one stick (btw, DDR4 RAM is double data rate and frequency should be over 2133 Mhz. 1200 Mhz is DDR2 speeds.)
* i also suspect the HX750. Despite it being new and good quality, platform itself is old and there can be lemons, even among the best. More so, since random restarts can be PSU issue as well. Speaking of it, have you have had random restarts after clean Win install? If not, PSU should be fine.

Also, let's make a recap;
After clean Win installation, what kind of crashes you're seeing? Random restarts as earlier? Game crashing to desktop? BSoD? Something else? Also, let's leave Baldur's Gate 3 out of it, since the game itself is flawed.
 
Sep 8, 2023
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Have you asked him what he thinks the issue of your PC is? Since he can come on site and do troubleshooting steps with PC, which is far better then we communicating over the forums.
I did but he honestly doesn't know either, he tried giving some advice, he even gave me a 1600w PSU to try plugging to my PC and see if I crash, however the day he borrowed it to me I actually reinstalled Baldur's gate and the game didn't crash at all so I just thought that fixed the issue and gave the PSU back. Honestly thinking about maybe grabbing it again to try.

FE = Nvidia Founder Edition
AIB = Gigabyte, MSI, Asus etc made aftermarket GPU
I have a Gigabyte GPU so I guess it's an AIB?

As for my case, I followed the instructions they gave for fans. The AIO on top is exhaust, I have 2 on the back that are exhaust as well, and 3 each on the side and bottom that are intake.

I'm also running Win 11 on a 1TB Samsung 870 EVO.

Also, let's make a recap;
After clean Win installation, what kind of crashes you're seeing? Random restarts as earlier? Game crashing to desktop? BSoD? Something else? Also, let's leave Baldur's Gate 3 out of it, since the game itself is flawed.
Since the reinstall I've only had one single crash while playing BG3, the same one as before where my screens would go dark and I had to manually force shutdown it. I haven't tried playing the game since then because I'm honestly kinda scared, but I have not been getting any random crashes or restarts so far, even when playing other games.

Side question, if I were to get a new PSU, how important is the certificate? Should I get a platinum 80 plus or is gold okay as well?
 
currently 7 fans inside
As a test use the least amount of fans, keep the side off and if you need to use a personal fan to blow into computer while your testing.

I had a weird gaming issue on my Serious Sam 4 and only that game for some reason. It would play great. It would glitch. It would be to where steam said it was not installed.

And my 8 TB game drive was making computer not turn on while booting.

Not being my main computer no rush to figure it out. I got lucky. I hadn't messed with it for a while due to this issue and when I did on start up I noticed a fan I mounted to cool a heatsink on mother board was spinning slow than stop than spin than stop.

I pulled that fan out of the system and all my glitches gone.

I figure it was taxing the power supply and that went to my game hard drive to where my Serious Sam 4 was going nuts. I have over 1000 hrs playing game so I know what it plays like and now all great.

What do you have to loose by just testing. Just a thought.
 

Aeacus

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Since the reinstall I've only had one single crash while playing BG3, the same one as before where my screens would go dark and I had to manually force shutdown it. I haven't tried playing the game since then because I'm honestly kinda scared, but I have not been getting any random crashes or restarts so far, even when playing other games.
At this point, would it be safe to say that your PC operates fine? And clean Win install removed the issues (other games crashing, random restarts)? If so, i'd wait for BG3 update/hotfix before playing it. :)

The following of my reply is for info and optional things you could do, if you like;

he even gave me a 1600w PSU to try plugging to my PC and see if I crash, however the day he borrowed it to me I actually reinstalled Baldur's gate and the game didn't crash at all so I just thought that fixed the issue and gave the PSU back. Honestly thinking about maybe grabbing it again to try.
While 1.6kW PSU is beefy, it all comes down to the make and model of the PSU. There are bad quality PSUs out there, even at that high capacity.

With PC fixed, other than BG3 crashing on you, testing with 2nd PSU wouldn't give any better results since it's the game that has an issue. Now, if the random restarts would've remained after removal of Ryzen Master and clean Win install, then yes, testing with 2nd PSU would've been another step regarding hardware troubleshooting.

I have a Gigabyte GPU so I guess it's an AIB?
Yes. It is aftermarket GPU and those usually have better power delivery and cooling compared to Nvidia's FE version.

As for my case, I followed the instructions they gave for fans. The AIO on top is exhaust, I have 2 on the back that are exhaust as well, and 3 each on the side and bottom that are intake.
So, your fans have correct orientation. This removes one possible culprit as of why your GPU reached 80+C.
RTX 3070 FE reaches peak 69C, review: https://www.tomshardware.com/reviews/nvidia-geforce-rtx-3070-founders-edition-review/6

So, issue why you have such high GPU temps come down to 2 possible options;
1. GPU itself
2. Case fans are spinning too slowly

Since you got used GPU, there's no telling in what kind of shape the cooler is on it. Could be that it needs thermal paste/pads change. Though, while something you could do, it would be a bit of waste of effort, especially when you plan to upgrade your GPU in (near) future.

While you have plenty of case fans, i guess you have them spinning such that you can hardly hear them? If so, and depending on the case fan make and model (which i don't know), it could be too little for proper airflow inside your PC case. Testing it is easy, just increase the case fan speeds. E.g set the fans to the max and look if GPU temps still reach 80+C. If it doesn't, keep the case fans spinning at higher speeds.

I'm also running Win 11 on a 1TB Samsung 870 EVO.
I have no experience with Win11, so i can not tell if the 6h installation time is average or high. I'm running Win10 myself. Though, for 870 Evo SSD (great SSD btw, have several of them in my PCs as well, but 2TB variants), i don't think the SSD itself would be the issue. Also, you could install Samsung Magician, which tells the health status of your drive,
link: https://semiconductor.samsung.com/consumer-storage/support/tools/

Side question, if I were to get a new PSU, how important is the certificate? Should I get a platinum 80 plus or is gold okay as well?

Efficiency certificate doesn't tell how good of a build quality PSU is. It just shows how much power PSU is wasting as excess heat.

To explain PSU's efficiency, they are rated by 80 Plus standard; whereby different levels are;
* 80+ (aka White) <- Never buy 80+ PSU since at current date, those are low/crap quality.
* 80+ Bronze <- Used to be the norm ~15 years ago. Nowadays, best to be avoided.
* 80+ Silver <- Only very few PSUs had it.
* 80+ Gold <- Current norm.
* 80+ Platinum <- Only few PSUs have it.
* 80+ Titanium <- Best there is.

I'll give you efficiency example, with 400W load on PSU and 3 different PSUs: 650W 80+ Titanium, 1000W 80+ Titanium, 1000W 80+ Gold. Also, keep in mind that PSU is most efficient when load on it is 50%-80% of it's max rated capacity.

For 650W unit, i'll take my own PSU, Seasonic PRIME TX-650 80+ Titanium [SSR-650TD] as an example (btw, the best PSU money could buy at the time of purchase, back in 2016, and still, one of the best, if not the best, PSU out there).

80+ Titanium PSU has efficiency rating of:
On 20% load - 94%
On 50% load - 96%
On 100% load - 94%

So, for e.g. 400W load on my 650W unit, would be 61.5%, meaning that the PSU is 96% efficient, where only 4% of power is wasted as excess heat. Meaning that the PSU draws 416W from the wall, gives 400W to components and wastes only 16W as excess heat.

Same 400W load on 1kW PSU (e.g Seasonic PRIME TX-1000 80+ Titanium) would mean that the PSU is 94% efficient, since load on PSU would be 40%. Meaning that PSU draws 424W from the wall, gives 400W to components and wastes 24W as excess heat.

But if you'd get 1kW 80+ Gold PSU, which is the norm today (e.g Seasonic PRIME GX-1000 80+ Gold), with efficiency ratings of:
On 20% load - 90%
On 50% load - 92%
On 100% load - 89%
Would mean that on 400W load, PSU is 90% efficient. In this case, PSU pulls 440W from wall, gives 400W to components and wastes 40W as excess heat.


For most people, paying far more for 80+ Titanium PSU isn't justified due to small gains in PSU's efficiency. Hence why many go for 80+ Gold unit, which is current norm today. Still, 80+ Titanium PSU, in the long run can make up for the higher initial cost.

For your build and if you get RTX 3090, max load on your PSU should be around 800W. ~660W peak of RTX 3090 and ~150W for the rest of the system. On web browsing, without GPU transient power spikes, load on PSU would remain in the 300W ballpark.
What are GPU transient power spikes? A video to watch;

View: https://www.youtube.com/watch?v=wnRyyCsuHFQ


Though, for PSUs, build quality is far more important than the 80+ efficiency certificate. Good PSUs to go for are Seasonic Focus/PRIME or Corsair RMx/RMi/HXi/AXi. For other options, anything from Tier A will also do,
PSU Tier list: https://forums.tomshardware.com/thr...er-list-rev-14-8-final-update-jul-21.3624094/
E.g any of these 4x 1kW units are great, pcpp: https://de.pcpartpicker.com/products/compare/VDqBD3,fKhmP6,4GK2FT,43JgXL/

Consult the PSU Tier list to see which 1+kW are good, since there are beefy PSUs out there that are mediocre quality or even low/crap quality.
To avoid: Silverstone, Thermaltake, Be Quiet!, EVGA (select units).
To look for: Seasonic, Super Flower, Corsair, NZXT.

Though, you can also look the reliability of PSU by the warranty given to it.
In a nutshell, regarding PSU's warranty:
up to 2 years - terrible reliability
3 years - poor reliability (e.g Corsair VS/CS)
5 years - mediocre reliability (e.g Be Quiet! Straight Power 11, Seasonic G12, Corsair CX/CXF)
7 years - good reliability (e.g Seasonic Core/Focus GM, Corsair TX/AX)
10 years - great reliability (e.g Seasonic Focus GX/PX, Corsair RMx/HX/HXi/AXi)
12 years - superb reliability (e.g Seasonic PRIME)

Look for a PSU that has at least 10 years of warranty.

Edit:
Oh, final word about PSU's efficiency; As i said, 80+ Titanium (or 80+ Platinum unit in that matter), is hard to justify the extra cost over 80+ Gold PSU. E.g Seasonic PRIME GX-1000 vs PRIME TX-1000. Price diff could be double. Now, i'm running 80+ Titanium PSUs myself since i also have UPSes in use and i can not afford PSU pulling more power from UPS, thus reducing my UPS runtime. If you don't have an UPS, you should get one. It safeguards your PC from electricity grid issues. But when you're running without UPS and electricity bill doesn't break your bank, then paying less for 80+ Gold unit is fine.
 
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