Question PC Freezes after gaming

[Manga115]

Since Aug I have started to get this intermittent issue where my PC will freeze after I have played a game. It has happened after different games so its not connected to a specific game. It can sometimes happen during gameplay but only if its during the loading screen, once I am in a game its fine no matter how long I play.

Also its often that when this happens I still have audio for a min before that goes too. I normally notice my mouse has stopped moving and then realise the PC has frozen. I was still able to talk on my mic for a short period before that also stopped working.

I have done a memory test, GPU benchmark test, updated Nvidia drivers and I checked error report and I get Kernel Power, Event ID 41.

Done thes commands through command prompt as Admin:
sfc /scannow
chkdsk /f /r

Here are my hardware specs from Dxdiag:
Time of this report: 10/3/2023, 19:38:54

Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: 0602 (type: UEFI)
Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
Memory: 32768MB RAM
Available OS Memory: 32684MB RAM
Page File: 18430MB used, 41900MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.2075 64bit Unicode

I have tried to replicate the freeze but it does not always happen so its hard to work out what is the cause.

Any help is appreciated!

 

[Lutfij]

Your specs would've been easily passed like so;
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

 

[Manga115]

Thanks, I will update with the info


CPU: Intel® Core™ i7 Six Core Processor i7-8700k (3.7GHz) 12MB Cache
CPU cooler: Corsair H100x Hydro Cooler w/ PCS Liquid Series Ultra Quiet Fans
Motherboard: ROG STRIX Z390-E Gaming (Bios version Rev 1.xx)
Ram: 32GB Corsair VENGEANCE DDR4 3200MHz (4 x 8GB)
SSD/HDD: 512GB SAMSUNG 970 PRO M.2, PCIe NVMe (up to 3500MB/R, 2300MB/W)
Samsung 870 EVO SATA 2.5” SSD 4TB
Seagate ST4000DM004 - BARRACUDA 4TB DESKTOP - 3.5IN 6GB/S SATA 256MB
GPU: MSI GeForce RTX 2080 VENTUS 8G, Black
PSU: Corsair RM850, RM Series, 80 Plus Gold Certified, 850 W Fully Modular ATX Power Supply - Black (Purchased on Jan 2021)
Chassis: COOLERMASTER MASTERCASE H500P GAMING CASE
OS: Windows 10
Monitor: ASUS VP28UQG 28" 4K UHD 3840 x 2160 1ms
ASUS VA24EHE 24" (23.8") Monitor, FHD (1920x1080)

Hopefully I have got it all

 

[Manga115]

I just finished playing SWTOR (MMO) and my PC reset as I was getting a drink.

I am checking Event Viewer and have this error:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffe50740d5c460, 0xfffff801605d93e0, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 93205c8c-b7a1-4f3e-a7bd-5946e4511742.

 

[Manga115]

I believe its Nvidia drivers that likely are the cause. I have uninstalled them, both screens went black as if they turned off. PC stayed on so I left it a few mins to complete uninstall.

Restarted PC, standard Windows Graphic driver was active and I manually installled latest Nvidia drivers. Will post if I encounter a crash in the next few days.

 

[Manga115]

So played Steel Division 2, this is one game it more frequently occurs, played it fine for an hour, shut down the game, about 1 min later, mouse and screen freeze, then go black and no response. Had to hard restart PC.

Was hoping the drivers was the issue!

 

[MrXtreme]

Are you still getting freezes? Your issue was very similar to mine. Started around December 2022 and managed to fix it after a DDU-ing and installing the new GPU drivers.