Hello guys, I hope you're doing well!
I have very strange problem with my PC - It started freezing for no reason a while ago, but the mouse was able to move and sometimes the keyboard worked as well (was able to turn task manager with CTRL+SHIFT+ESCAPE).
When I was hovering with the mouse cursor over some icons, it highlighted them, but they couldn't open. I feel it started happening after I've upgraded my old GPU with a new one. Because I've made some other changes, I decided to clean reinstall OS, but it seems it doesn't fixed the issue. Other problems I have when this freeze happens is that my ICUE lightings are set to hardware lighting (the lighting setup which is set when the app is closed or PC is shutting down/booting up) instead of the profile I've made. I know for sure that my temps are good - Asus Strix LC 240 is cooling my CPU and the system fans are Noctuas, pulling air in - the gpu is around 40/50 degrees, while the cpu is around 45.
The other strange thing about that freeze is that it's not easily recreateable - sometimes it appears while im not using the PC at all, sometimes it might happen if im browsing for half an hour, and sometimes i might be using the pc the whole day and it wouldn't happen.
Can anyone of you make some suggestion of how can I troubleshoot the thing and see what might be the reason for my PC to crash like that ONLY when im in desktop mode/browsing internet/work in office? It doesn't crash apparently when im playing games O_O.
Here are the things i've tried:
I have very strange problem with my PC - It started freezing for no reason a while ago, but the mouse was able to move and sometimes the keyboard worked as well (was able to turn task manager with CTRL+SHIFT+ESCAPE).
When I was hovering with the mouse cursor over some icons, it highlighted them, but they couldn't open. I feel it started happening after I've upgraded my old GPU with a new one. Because I've made some other changes, I decided to clean reinstall OS, but it seems it doesn't fixed the issue. Other problems I have when this freeze happens is that my ICUE lightings are set to hardware lighting (the lighting setup which is set when the app is closed or PC is shutting down/booting up) instead of the profile I've made. I know for sure that my temps are good - Asus Strix LC 240 is cooling my CPU and the system fans are Noctuas, pulling air in - the gpu is around 40/50 degrees, while the cpu is around 45.
The other strange thing about that freeze is that it's not easily recreateable - sometimes it appears while im not using the PC at all, sometimes it might happen if im browsing for half an hour, and sometimes i might be using the pc the whole day and it wouldn't happen.
Can anyone of you make some suggestion of how can I troubleshoot the thing and see what might be the reason for my PC to crash like that ONLY when im in desktop mode/browsing internet/work in office? It doesn't crash apparently when im playing games O_O.
Here are the things i've tried:
- In Event Viewer there is nothing strange or something that can help me;
- Tried windows memory diagnostics - nothings at fault;
- Checked with Samsung Magician the nvme drive for errors - none detected;
- Clean reinstall of drivers and later the whole OS - problem still presist;
- Cleared the BIOS - problem still presist;
- Swapped RAM - trying it now, the time will tell;
- Ryzen 5 5600x (Stock Settings);
- RTX 3070, Gaming OC, Gigabyte; (stock settings);
- 2x8 G.Skill Trident Z, 3200 CL16;
- ASUS STRIX B550 Gaming F (Wi-fi) - will try to upgrade BIOS;
- Kingston SSD 1 TB SKC600 (SATA);
- NVME Samsung 970 EVO PLUS 250 gb, pci gen.3;
- Seasonic Focus+ gold 80, 750 watts;
- Windows 10 20H2;
- Keyboard - Razer Huntsman Elite;
- Mouse - Razer Mamba Elite;
- Headset - Razer Kraken Ultimate;
- I have Xbox Series S controller, connected via Bluethoot (not all the time though);
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